Jobs at Cover Genius

Manage Cover Genius’s social and community channels, including publishing, engagement, customer inquiry triage, review moderation, reputation management, and platform optimization. Develop data-driven audience growth strategies, track performance and sentiment, and maintain brand voice. Partner with Customer Success, Communications, and Talent teams on issue resolution, PR risk mitigation, Glassdoor management, employer branding, recruitment content, and employee advocacy.

Own standard travel insurance product launches from sourcing and pricing through testing and go-live. Manage RFP responses, insurer and underwriter relationships, portfolio optimization, pricing reviews, policy updates, regulatory tracking, reporting, and cross-functional coordination. The role requires insurance product, pricing, or underwriting experience, strong analytical skills, proficiency with spreadsheets, attention to detail, and the ability to manage multiple deadlines in a fast-paced hybrid environment.

Lead and grow the engineering team responsible for BrightWrite’s personalization systems, including real-time offer selection, recommendation, experimentation, and contextual bandit capabilities. Own the technical roadmap, architecture, reliability, observability, and operational excellence of the platform. Partner with Data Science to productionize models through serving, registries, feature pipelines, and monitoring while ensuring regulatory compliance and measurable customer and partner impact.

Manage Cover Genius’s social and community channels, including publishing, engagement, customer inquiry triage, review moderation, reputation management, and platform optimization. Develop data-driven audience growth strategies, track sentiment and performance metrics, and coordinate with Customer Success and Communications teams on escalations. Manage Glassdoor and partner with Talent on employer branding, recruitment marketing content, and employee advocacy initiatives.

Develops end-to-end full-stack features for the Customer Experience team. Owns complex frontend and backend initiatives, shapes service architecture, establishes engineering standards, improves reliability and efficiency, and collaborates with product, business, and customer stakeholders. Requires strong TypeScript, React, Node.js or NestJS, web architecture, API, database, microservices, DevOps, and cloud deployment expertise.

Leads EMEA claims operations across the UK, EU, and broader regional markets. Manages claims leaders and assessors, ensures SLA, audit, regulatory, and delegated-authority compliance, and oversees insurer and vendor relationships. Drives AI-enabled claims automation, workflow redesign, partner onboarding, launch readiness, loss-ratio performance, fraud detection, quality improvement, training, and operational change across multiple insurance lines of business.

Lead EMEA claims operations across the UK, EU, and broader region. Manage claims leaders and assessors, enforce SLAs and delegated authority, oversee audits, compliance, loss ratios, fraud controls, partner onboarding, and vendor performance. Drive AI-enabled claims automation, workflow redesign, human-in-the-loop strategies, quality improvements, training, and operational change across multiple insurance lines and jurisdictions.

Develop and manage insurance and non-insurance product portfolios across ticketing, logistics, warranty, CFAR, income protection, and commercial lines. Responsibilities include product design, policy wording, underwriting coordination, pricing and regulatory analysis, portfolio reporting, partner management, financial modeling, and collaboration with pricing, partnerships, compliance, and development teams.

Supports financial reporting and external audits by coordinating auditor requests, preparing statutory financial statements, disclosures, accounting memos, schedules, and supporting files. Maintains audit trackers, manages deadlines, escalates risks, assists with control assessments and walkthroughs, and contributes to IT-focused initiatives and process improvements. The role requires collaboration with FP&A, internal stakeholders, and external auditors, along with strong communication, organization, and attention to detail.

Design, build, evaluate, and productionize agentic AI systems for claims, customer operations, and partner-facing products. Establish evaluation datasets, rubrics, harnesses, and quality controls; develop LLM agents, tools, prompts, and integrations; analyze errors and improve system performance. Influence architecture and engineering standards, mentor teams, define business metrics, assess automation opportunities, and communicate system performance and risks to technical and non-technical stakeholders.

Build and maintain distributed partner solutions across backend services, batch pipelines, frontends, and infrastructure. Design APIs and third-party integrations, implement Infrastructure as Code, integrate AI development tools, monitor production reliability, troubleshoot issues, and collaborate with product managers, QA, engineers, and external partners. Produce technical documentation, participate in architecture discussions, and contribute to code quality, platform stability, observability, and Agile delivery.

Designs, evaluates, and ships production agentic AI systems for claims, customer operations, and partner-facing products. The role establishes architectures, evaluation frameworks, safety controls, metrics, and reusable engineering patterns. It requires hands-on LLM development, error analysis, technical leadership without authority, mentoring, cross-functional collaboration, and assessing new AI opportunities through rapid proofs of concept.

Administer corporate macOS and Windows devices, SaaS applications, identity platforms, and endpoint security tools. Automate repetitive IT operations, troubleshoot escalated hardware, software, and connectivity issues, maintain support runbooks, train Level 1 technicians, and assist with audit evidence and reporting. The role collaborates with security, HR, operations, and support teams to provide secure, reliable employee technology services.

Lead Developer Experience engineering by designing golden paths, shared libraries, CI/CD templates, Helm charts, internal tooling, and secure software delivery controls. Build agentic AI workflows for code review and test generation, improve developer productivity using DORA and SPACE metrics, manage developer tools and vendors, and mentor engineers. Collaborate with Infrastructure, Security, and product teams to improve development speed, reliability, and security.

Own product vision, strategy, and roadmaps across multiple connected digital product areas. Align teams around OKRs, resolve cross-team dependencies, establish product discovery and experimentation standards, and guide high-stakes portfolio decisions. Shape responsible AI adoption, use data to inform investments, influence executives and senior stakeholders, and coach Product Managers. The role requires extensive technical product management experience, platform scaling expertise, generative AI experience, and enterprise systems and data integration knowledge.

Own standard travel insurance product launches from sourcing and pricing setup through testing and go-live. Manage insurer and underwriter relationships, RFP responses, product portfolios, pricing reviews, policy wording updates, regulatory tracking, and product optimization. Coordinate with Partnerships, Compliance, and Product Operations, provide launch and performance reporting, and support senior product managers with backlog and business-as-usual activities.

Design and demonstrate technical solutions for prospective and existing partners. Lead technical discovery, create REST API integration blueprints, provide coding and architectural support, troubleshoot integration issues, and guide customers through onboarding. Collaborate with Partnership and Product teams, develop proof-of-concepts and sales materials, and use SQL, BigQuery, and Data Studio to identify growth opportunities. Apply AI and LLM tooling to improve technical delivery and client engagement.

Owns media relations across EMEA and APAC, internal communications strategy, regional PR, executive thought leadership, issue management, and brand storytelling. The role develops press materials, coordinates agencies and leadership, supports announcements and campaigns, and amplifies coverage across social and internal channels. It requires 7–10 years of communications, public relations, or journalism experience, regional media expertise, agency management, and fluency with AI-assisted communications workflows.

Leads an engineering team building partner-facing analytics and data products, including Claims Benefit Intelligence and Sales Dashboard. Owns technical roadmaps, metrics governance, reliability, data quality, and operational excellence. Develops production-grade agentic AI features with evaluation and guardrails while partnering across Product, Data, AI, Insurance Operations, and commercial teams. The role also requires growing engineers, guiding AI-assisted development, and ensuring insights drive partner decisions.

Own the company-wide data strategy, data product roadmap, platform architecture, governance, and quality frameworks. Lead adoption of a trusted shared data foundation supporting business domains and AI/ML workloads. Partner with commercial, engineering, product, analytics, and data science teams to create valuable partner-facing data propositions. Build and develop a high-performing data organization while influencing executives and partners in a regulated environment.