Jobs at Cover Genius

Lead and mentor a 5–7 person engineering team responsible for Travel partner integrations, embedded protection products, hosted purchase flows, and travel ancillaries. Translate product goals into technical roadmaps, guide architecture and delivery, promote operational excellence, and ensure reliable microservices-based systems. Drive responsible adoption of AI-assisted development tools while partnering with product, design, engineering, and external partner teams.

Owns media relations across EMEA and APAC, internal communications strategy, regional PR, executive thought leadership, issue management, and brand storytelling. The role develops press materials, coordinates agencies and leadership, supports announcements and campaigns, and amplifies coverage across social and internal channels. It requires 7–10 years of communications, public relations, or journalism experience, regional media expertise, agency management, and fluency with AI-assisted communications workflows.

Design, build, and operate scalable web services and platform capabilities for customer operations. Lead technical design, architecture decisions, code reviews, documentation, API integrations, Infrastructure as Code, observability, and production reliability. Develop AI-assisted and agentic systems, collaborate with product and QA teams, and deliver major technical initiatives from discovery through production while improving engineering practices and platform maturity.

Support GTM strategy and operations by building scalable processes and AI-assisted workflows, maintaining data and dashboards, producing leadership-ready reports, improving go-to-market efficiency, and tracking projects and OKRs across teams.

Supports partner growth and operational excellence across existing accounts. Coordinates cross-functional teams, manages workflows and follow-ups, assists with integrations, and supports conversion and pricing optimization experiments. Monitors performance data, adoption trends, forecasting, and reporting while developing partner-facing and account-management skills. The role is designed to build operational expertise in Year 1 before assuming independent account ownership.

Leads an engineering team building partner-facing analytics and data products, including Claims Benefit Intelligence and Sales Dashboard. Owns technical roadmaps, metrics governance, reliability, data quality, and operational excellence. Develops production-grade agentic AI features with evaluation and guardrails while partnering across Product, Data, AI, Insurance Operations, and commercial teams. The role also requires growing engineers, guiding AI-assisted development, and ensuring insights drive partner decisions.

Own the company-wide data strategy, data product roadmap, platform architecture, governance, and quality frameworks. Lead adoption of a trusted shared data foundation supporting business domains and AI/ML workloads. Partner with commercial, engineering, product, analytics, and data science teams to create valuable partner-facing data propositions. Build and develop a high-performing data organization while influencing executives and partners in a regulated environment.

Lead reliability and infrastructure projects across teams, architect highly available AWS and GCP environments, and build infrastructure-as-code, CI/CD, observability, automation, and security solutions. Manage incidents, champion SLOs and error budgets, improve system performance, optimize capacity and costs, and mentor engineers. The role also involves developing runbooks, reducing operational toil, supporting disaster recovery, and applying AI-assisted development to production engineering workflows.

Build and maintain backend-heavy logistics and shipping protection systems, including data integrations for automated claim resolution and partner-facing APIs. Own complex features from design through delivery, contribute to infrastructure and supporting systems, make scalable technical decisions, and collaborate with Product, Partner, and global teams. The role requires strong TypeScript, NestJS, and Next.js skills, AI-assisted development experience, cloud and containerization knowledge, and excellent communication.

The Payroll Associate manages Australia payroll processes, ensuring compliance, data integrity, vendor relations, and process improvements, while fostering stakeholder relationships.

Actuary supporting pricing, segmentation, risk management, product development, and portfolio optimization for property and casualty insurance products. Responsibilities include pricing reviews, loss-ratio monitoring, underwriting recommendations, stakeholder collaboration, data modeling, and dashboard development. The role requires actuarial expertise, strong analytical skills, SQL and Excel proficiency, and experience communicating insights to technical and non-technical stakeholders.

Leads data operations, analytics, merchant and regulatory reporting teams. Owns semantic-layer metric definitions, data governance, BI adoption, reporting accuracy, OKR instrumentation, and data automation. Partners with engineering, data science, product, actuaries, and executives to translate business needs into trusted data solutions. Builds team capability, improves data literacy, and drives cross-functional accountability across technical and business teams.

Lead EMEA claims operations across the UK, EU, and broader region. Manage claims leaders and assessors, enforce SLAs and delegated authority, oversee audits, compliance, loss ratios, fraud controls, partner onboarding, and vendor performance. Drive AI-enabled claims automation, workflow redesign, human-in-the-loop strategies, quality improvements, training, and operational change across multiple insurance lines and jurisdictions.

Actuary supporting pricing, segmentation modeling, portfolio management, product development, underwriting guidelines, rate reviews, and loss-ratio monitoring for property and casualty insurance products. The role develops recommendations, dashboards, and analytical models while collaborating with data, product, compliance, claims, platform, insurance partners, underwriters, carriers, and reinsurers to improve profitability, sustainability, and customer outcomes.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

Lead development and growth of strategic partnerships in South Korea, owning full sales lifecycle from prospecting to launch and expansion. Build pipelines, run discovery workshops, craft value propositions, chair cross-functional squads, and translate partner insights into product roadmaps to drive partner success and repeatable frameworks.

Own the strategy, roadmap, development, and execution of Agentic Insights and other data products. Identify proprietary signals across company datasets and transform them into scalable, partner-facing AI-powered insights. Collaborate with engineering, design, operations, and partners; prioritize the backlog; analyze user feedback and product metrics; and deliver products that improve partner decision-making and business outcomes.

Lead and build a China export partnerships team in Hong Kong to drive commercial strategy for Greater China platforms. Close complex enterprise deals, expand Tier 1 partners across multi-markets, navigate regulatory requirements, and collaborate with Product, Legal, Compliance, and Engineering to deliver partner solutions and report market insights to executive leadership.

Own insurance finance analysis for a regulated Cayman captive and Malta cell. Responsibilities include analyzing reserves, reinsurance premiums and recoveries, paid claims, intercompany balances, captive transactions, bordereaux, and actuarial outputs. The role prepares monthly reporting packs, reconciles data to NetSuite, explains reserve and technical-result movements, and collaborates with actuarial, underwriting finance, administrators, and auditors.

Provide premium inbound phone support for enterprise customers, managing complex or emotional conversations through resolution or escalation. Handle email and live chat during non-call periods, maintain accurate Zendesk records, meet SLAs and quality standards, follow compliance procedures, and identify process or regulatory concerns. The role requires strong verbal and written communication, sound judgment, composure under pressure, and the ability to manage multiple workflows without sacrificing quality.