Jobs at Cover Genius

Assess and settle insurance claims within delegated authority, including complex, high-value, reopened, appealed, and escalated claims. Review documentation, determine coverage, communicate with customers, process payments, monitor quality and KPIs, follow insurance regulations, collaborate with Support and Claims teams, and recommend process improvements. The role also supports SLA and NPS performance and mentors team members toward quality benchmarks.

Leads data operations, analytics, merchant and regulatory reporting teams. Owns semantic-layer metric definitions, data governance, BI adoption, reporting accuracy, OKR instrumentation, and data automation. Partners with engineering, data science, product, actuaries, and executives to translate business needs into trusted data solutions. Builds team capability, improves data literacy, and drives cross-functional accountability across technical and business teams.

Lead EMEA claims operations across the UK, EU, and broader region. Manage claims leaders and assessors, enforce SLAs and delegated authority, oversee audits, compliance, loss ratios, fraud controls, partner onboarding, and vendor performance. Drive AI-enabled claims automation, workflow redesign, human-in-the-loop strategies, quality improvements, training, and operational change across multiple insurance lines and jurisdictions.

Own messaging and positioning for product verticals, create sales enablement collateral (decks, one-pagers, battle cards, RFP responses), run competitive analysis, and partner with product, sales, design, and GTM to drive activation, adoption and revenue. Use AI to accelerate feedback-to-collateral cycles and ensure messaging remains sharp.

Own the product roadmap and scale-up of Cover Genius’s embedded Cancel For Any Reason insurance platform. Build shared data, monitoring, alerting, configuration, automation, pricing intelligence, and partner reporting capabilities. Collaborate with engineering, data science, actuarial, and commercial teams to establish guardrails, validate models, improve transparency, and convert program learnings into reusable platform logic across partners and markets.

Lead a ground-up rebuild of MarTech and RevOps: design CRM/marketing-automation/enrichment layers, orchestrate multi-agent AI workflows, automate GTM processes, build intent-capture using first- and third-party signals, implement account-to-lead matching and plays, and create advanced attribution dashboards tracking pipeline velocity and LTV/CAC to align Marketing and RevOps.

Actuary supporting pricing, segmentation modeling, portfolio management, product development, underwriting guidelines, rate reviews, and loss-ratio monitoring for property and casualty insurance products. The role develops recommendations, dashboards, and analytical models while collaborating with data, product, compliance, claims, platform, insurance partners, underwriters, carriers, and reinsurers to improve profitability, sustainability, and customer outcomes.

Support pricing, reserving, and portfolio monitoring for embedded insurance products. Build and validate pricing model components, run loss ratio and bordereaux reporting, perform loss development and IBNR estimation, analyze loss trends and data quality, and assist with GLM development. Collaborate with senior actuaries, product, commercial, finance, and carrier teams.

Review, classify, document, track, and resolve customer complaints across multiple channels while meeting regulatory deadlines. Assess urgency, financial and operational impact, privacy concerns, vulnerable-customer indicators, and regulatory risk. Identify trends and root causes, escalate significant issues, and collaborate cross-functionally on preventative actions and process improvements while maintaining compliance with FCA, ASIC, EU, DOI, and internal complaint-handling requirements.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

Audits insurance claims in the Ticketing vertical for fair outcomes, coverage accuracy, regulatory compliance, and proper Vulnerable Customer handling. Conducts root cause analysis, identifies systemic quality issues, leads calibration sessions, mentors junior QA associates, and reports claims-quality trends. Collaborates with Claims Operations, Training, Process Engineering, and Product teams to turn audit findings into measurable process improvements.

Lead development and growth of strategic partnerships in South Korea, owning full sales lifecycle from prospecting to launch and expansion. Build pipelines, run discovery workshops, craft value propositions, chair cross-functional squads, and translate partner insights into product roadmaps to drive partner success and repeatable frameworks.

Own the strategy, roadmap, development, and execution of Agentic Insights and other data products. Identify proprietary signals across company datasets and transform them into scalable, partner-facing AI-powered insights. Collaborate with engineering, design, operations, and partners; prioritize the backlog; analyze user feedback and product metrics; and deliver products that improve partner decision-making and business outcomes.

Lead and build a China export partnerships team in Hong Kong to drive commercial strategy for Greater China platforms. Close complex enterprise deals, expand Tier 1 partners across multi-markets, navigate regulatory requirements, and collaborate with Product, Legal, Compliance, and Engineering to deliver partner solutions and report market insights to executive leadership.

Lead pre-sales and post-implementation technical engagements: design integration solutions, build POCs and demos, troubleshoot partner integrations, use SQL/BigQuery/Data Studio for analytics, manage multiple partner integrations, and drive process improvements and automation to optimise client outcomes.

Serve as a strategic HR partner to regional leaders, translating business strategy into people plans. Provide guidance on organizational design, workforce planning, performance management, employee relations, compliance, talent mapping, succession planning, manager coaching, change management, and training initiatives to drive engagement and development.

Own global indirect tax compliance across VAT, GST, sales and use tax, and insurance premium tax jurisdictions. Manage tax filings, remittances, month-end close, journal entries, reconciliations, reserves, audits, tax authority inquiries, tax determination logic, automation initiatives, and legislative monitoring. Partner with Product, Legal, Engineering, and Finance teams to embed tax requirements into billing, ERP, and platform systems while maintaining accurate, audit-ready reporting.

Own standard travel insurance product launches from sourcing and pricing setup through testing and go-live. Manage insurer and underwriter relationships, RFP responses, product portfolios, pricing reviews, policy wording updates, regulatory tracking, and product optimization. Coordinate with Partnerships, Compliance, and Product Operations, provide launch and performance reporting, and support senior product managers with backlog and business-as-usual activities.

Manage end-to-end complaints across insurance products and customer journeys, ensuring fair, timely, and regulatory-compliant resolutions. Responsibilities include logging and tracking cases, meeting response deadlines, identifying trends and root causes, escalating business or regulatory risks, coordinating with cross-functional teams, and implementing preventative process improvements. The role requires strong customer empathy, attention to detail, sound judgment, and knowledge of FCA, ASIC, EU, and DOI complaint-handling requirements.

Own insurance finance analysis for a regulated Cayman captive and Malta cell. Responsibilities include analyzing reserves, reinsurance premiums and recoveries, paid claims, intercompany balances, captive transactions, bordereaux, and actuarial outputs. The role prepares monthly reporting packs, reconciles data to NetSuite, explains reserve and technical-result movements, and collaborates with actuarial, underwriting finance, administrators, and auditors.