Jobs at Cover Genius

Own end-to-end insurance content strategy and act as final gatekeeper for a clear, jargon-free voice. Use AI tools to draft, audit, and optimize product content across the CMS/XCover platform, ensure regulatory compliance while preserving clarity, manage content for product launches, and collaborate with Insurance, Legal, and Product teams to translate complex policy details for customers.

Own messaging and positioning for assigned verticals, create sales enablement content, run competitive analysis, collaborate with sales/product/design to drive activation and adoption, and use AI to speed feedback and update collateral to support enterprise deals.

As a Senior Software Engineer, you will build and integrate systems for external providers, leverage AI tools, and mentor engineers while making architectural decisions and ensuring system reliability.

Manage relationships with travel partners to identify revenue opportunities and lead growth initiatives. Design, run, and measure conversion and pricing optimization experiments, build landing pages with designers, analyze data to surface insights, forecast performance, and project-manage changes across internal and partner teams to increase transaction value and insurance revenue.

As a Senior Software Engineer, you'll design and maintain solutions for partners, leveraging AI tools, collaborating across teams, and ensuring production reliability.

The IT Analyst will manage employee devices, administer SaaS applications, automate tasks, troubleshoot issues, and support security operations.

The Database Reliability Engineer will ensure reliable functioning of datastores, optimize database performance, manage upgrades, troubleshoot incidents, and automate management tasks while collaborating with application teams.

As the Senior Data Scientist for Generative AI, you'll evaluate model performance, fine-tune models, and establish frameworks for LLMs. Collaboration with engineering and product teams is key to improving data structures and solving complex NLP issues.

As the Global Fraud Lead, you will design and implement fraud detection systems, optimize processes with machine learning, and ensure compliance with regulations while leading fraud operations and reporting.

Lead the Generative AI initiatives by evaluating and optimizing LLMs for business applications, collaborating with product and engineering teams, and establishing best practices in AI integrations.

Build and evolve CG Admin, a mission-critical internal platform for insurance configuration. Design and implement full-stack features, own complex areas end-to-end, integrate AI coding tools and agentic workflows, ensure reliability and observability, drive technical quality, and mentor engineers to adopt AI-first development practices.

Lead the Americas Complaints team, managing complaint resolution and regulatory responses. Use data analysis to improve processes and mentor team members.

Lead operational readiness for partner integrations by translating partner and product requirements into operational briefs, coordinating cross-functional launch readiness, surfacing risks and mitigation plans (FMEA), producing SOPs and workflows, generating customer experience insights, and representing operations in partner reviews and RFP assessments.

Assess, process and settle customer insurance claims via the XClaim platform within settlement authority. Manage claims queue, communicate with customers and stakeholders, ensure documentation, meet SLAs and quality KPIs, and recommend process improvements while complying with insurance guidelines and regulations.

Lead design, development and operation of BrightWrite, a low-latency pricing, experimentation and personalization platform. Build pricing calculations, A/B experimentation, ML infra integrations, observability, and data pipelines to serve millions of requests daily and protect partner revenue.

Lead global month-end close and balance sheet ownership (intercompany, accruals, prepayments, fixed/intangible assets, retained earnings). Manage partner outgoings, consolidations, FX and flux analysis, and coordinate reporting to treasury/FP&A. Drive process improvements, financial controls, and manage a small accounting team.

Partner with Customer Operations to design and own dashboards, define data requirements, perform deep-dive analyses, drive automation and continuous improvement, and communicate actionable insights to stakeholders to improve operational performance and growth.

Support pricing, reserving, and portfolio monitoring for embedded insurance products. Build and validate pricing model components, run loss ratio and bordereaux reporting, perform loss development and IBNR estimation, analyze loss trends and data quality, and assist with GLM development. Collaborate with senior actuaries, product, commercial, finance, and carrier teams.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

Lead development and growth of strategic partnerships in South Korea, owning full sales lifecycle from prospecting to launch and expansion. Build pipelines, run discovery workshops, craft value propositions, chair cross-functional squads, and translate partner insights into product roadmaps to drive partner success and repeatable frameworks.