Jobs at Cover Genius

Support EMEA compliance and licensing for insurance distribution: maintain licenses, manage regulatory filings and Appointed Representative processes, prepare reports and training, monitor regulatory changes (including FCA Consumer Duty), perform reviews to identify gaps, and collaborate cross-functionally to implement controls and corrective actions.

Support GTM strategy and operations by building scalable processes and AI-assisted workflows, maintaining data and dashboards, producing leadership-ready reports, improving go-to-market efficiency, and tracking projects and OKRs across teams.

Lead the Americas Complaints team, managing complaint resolution and regulatory responses. Use data analysis to improve processes and mentor team members.

Lead operational readiness for partner integrations by translating partner and product requirements into operational briefs, coordinating cross-functional launch readiness, surfacing risks and mitigation plans (FMEA), producing SOPs and workflows, generating customer experience insights, and representing operations in partner reviews and RFP assessments.

Manage a portfolio of Tier 1–3 partners across AMER (with EMEA scope). Serve as primary partner contact, drive commercial growth, manage multi-stakeholder relationships, coordinate cross-functional teams, enforce deliverables and milestones, and represent the company at partner meetings and industry events.

Lead and grow a Data Engineering team to design, build, and operate a scalable cloud data platform. Own data pipelines, warehouses, orchestration, governance, cost optimization, and cross-team collaboration to ensure reliable, high-performance data for analytics, data science, and product teams.

Lead and build a China-focused export partnerships team to drive commercial strategy, close complex enterprise deals, expand Tier 1 partnerships across multiple markets, navigate regulatory requirements, collaborate cross-functionally, and represent Cover Genius within the Chinese export ecosystem to grow international embedded insurance distribution.

Senior Client Solutions Engineer supports pre-sales and post-implementation: builds POCs and demos, designs partner integrations, troubleshoots issues, uses SQL/BigQuery/Data Studio to surface growth opportunities, manages multiple partner engagements, and automates processes to improve client outcomes.

Lead infrastructure and reliability strategy across the organization. Architect multi-region cloud platforms, define observability and SLOs, lead incident response, build automation and self-service platforms, mentor engineers, apply AI-assisted tools, and drive cloud cost optimisation and disaster recovery practices.

Assess, process and settle customer insurance claims via the XClaim platform within settlement authority. Manage claims queue, communicate with customers and stakeholders, ensure documentation, meet SLAs and quality KPIs, and recommend process improvements while complying with insurance guidelines and regulations.

Lead design, development and operation of BrightWrite, a low-latency pricing, experimentation and personalization platform. Build pricing calculations, A/B experimentation, ML infra integrations, observability, and data pipelines to serve millions of requests daily and protect partner revenue.

Support day-to-day operations of insurance products, including coverage analysis, pricing documentation, regulatory monitoring, reporting, partner requests, claims/complaints support, and executive/project coordination while learning insurer relationships and product design.

Manage and grow Cover Genius's community across social and review platforms. Own channel publishing, monitor engagement and DMs, triage customer issues with Customer Success, manage Glassdoor and employer brand content, optimize profiles (G2, TrustRadius), and report on growth, sentiment, and response metrics. Partner with Talent for recruitment marketing and employee advocacy.

Support pricing, reserving, and portfolio monitoring for embedded insurance products. Build and validate pricing model components, run loss ratio and bordereaux reporting, perform loss development and IBNR estimation, analyze loss trends and data quality, and assist with GLM development. Collaborate with senior actuaries, product, commercial, finance, and carrier teams.

Partner with Customer Operations to design and own dashboards, define data requirements, perform deep-dive analyses, drive automation and continuous improvement, and communicate actionable insights to stakeholders to improve operational performance and growth.

Manage daily office and facility operations including vendor relationships, space planning, budgets, T&E reconciliation, procurement, event coordination, onboarding/offboarding, basic AV support, and workplace safety to ensure a productive, compliant, and welcoming work environment.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

Lead development and growth of strategic partnerships in South Korea, owning full sales lifecycle from prospecting to launch and expansion. Build pipelines, run discovery workshops, craft value propositions, chair cross-functional squads, and translate partner insights into product roadmaps to drive partner success and repeatable frameworks.

Lead and build a China export partnerships team in Hong Kong to drive commercial strategy for Greater China platforms. Close complex enterprise deals, expand Tier 1 partners across multi-markets, navigate regulatory requirements, and collaborate with Product, Legal, Compliance, and Engineering to deliver partner solutions and report market insights to executive leadership.

Lead pre-sales and post-implementation technical engagements: design integration solutions, build POCs and demos, troubleshoot partner integrations, use SQL/BigQuery/Data Studio for analytics, manage multiple partner integrations, and drive process improvements and automation to optimise client outcomes.