Jobs at Cover Genius

Lead the Americas Complaints team, managing complaint resolution and regulatory responses. Use data analysis to improve processes and mentor team members.

The Senior Software Engineer will design and maintain solutions for internal assessors and partners, focusing on scalable solutions, AI integration, and technical excellence in web development and coding practices.

The Business Development Director will originate, develop, and close new business with banking and fintech partners across EMEA, executing the financial services strategy.

The IT Analyst will manage employee devices, administer SaaS applications, automate tasks, troubleshoot issues, and support security operations.

Manage multi-channel customer support including phone, chat, and email. Own customer cases, execute back-office tasks, maintain documentation accuracy, and meet SLAs.

The role involves managing insurance product portfolios, ensuring compliance with Turkish laws, supporting product development, and collaborating with partnership teams. It requires expertise in insurance product development and underwriting.

The Tax Senior will manage global income tax and indirect tax compliance, prepare workpapers, support audits, and coordinate with external advisors.

The Accounts Receivable Specialist processes invoices, manages reconciliations, supports cash applications, and investigates discrepancies in financial settlements with partners.

The Manager, Financial Reporting & Audits leads audits, ensures compliance with SOX, collaborates with teams for financial insights, and enhances financial processes.

As a Senior Claims Specialist, you'll manage claims processing, complex claims handling, and dispute resolution, ensuring compliance and mentorship of junior agents.

Lead the Global Claims Operations, driving an AI-first strategy, ensuring high performance and compliance across global partnerships, and optimizing claims processes.

The Senior Associate, Quality Assurance will investigate customer contact quality, conduct audits, perform root cause analyses, and mentor junior staff to identify systemic issues in customer service operations.

Manage multi-channel customer inquiries and support, ensuring quality service across phone, chat, and email. Process administrative tasks while adhering to compliance and service level agreements.

The Database Reliability Engineer will ensure reliable functioning of datastores, optimize database performance, manage upgrades, troubleshoot incidents, and automate management tasks while collaborating with application teams.

The Payroll Associate manages Australia payroll processes, ensuring compliance, data integrity, vendor relations, and process improvements, while fostering stakeholder relationships.

The Manager, Financial Reporting & Audits leads audits and controls assessments, manages external audit engagements, collaborates with teams, and enhances financial efficiency.

Lead the Generative AI initiatives by evaluating and optimizing LLMs for business applications, collaborating with product and engineering teams, and establishing best practices in AI integrations.

Design, build, and operate production Generative AI systems for insurance workflows. Collaborate with cross-functional teams to enhance AI capabilities and integrate services seamlessly.

The Claims Specialist will manage the end-to-end adjudication of routine and complex ticketing claims, ensuring policy compliance and effectively communicating with customers throughout the claims process.

As a Senior Software Engineer, you'll design and maintain solutions for partners, leveraging AI tools, collaborating across teams, and ensuring production reliability.