Teams at Cover Genius

Embed within product teams to deliver actionable analytics: build dashboards, run deep-dive analyses, translate ambiguous business questions into data solutions, drive product growth, automate reporting, ensure analytics quality, and communicate insights to stakeholders to influence product decisions and forecasting.

Provide end-to-end multi-channel customer support (phone, chat, email), handle complex and sensitive cases, perform hybrid back-office claims administration, meet SLA and QA targets, maintain audit-ready documentation, and escalate or resolve issues following compliance and SOPs.

Design, build and optimize backend Core Services for the XCover platform. Deliver end-to-end features, ensure scalability, reliability and security, mentor engineers, improve test coverage and monitoring, and collaborate with product and infrastructure teams.