Jobs at CourtAvenue

Manages day-to-day multichannel CRM campaign operations across email, SMS, and direct mail. Owns send calendars, intake, approvals, QA, deployment readiness, contact and list operations, vendor coordination, campaign transitions, dashboards, documentation, and risk escalation. The role coordinates client, creative, technical, data, deliverability, platform, legal, and compliance stakeholders to ensure accurate, timely, and compliant campaign execution.

Designs, builds, governs, and optimizes multichannel customer journeys across email, SMS, push, direct mail, and paid media. Translates lifecycle strategies into journey logic, coordinates triggers and audience data, manages journey libraries and platform migrations, designs tests, analyzes performance, and presents recommendations to clients. The role supports enterprise CRM programs across multiple client engagements and requires strong stakeholder communication and documentation.

Implement and maintain customer data platforms, marketing automation integrations, data flows, tagging systems, APIs, and audience activations. The role includes configuring CDPs, developing JavaScript extensions and data layers, implementing server-side collection, testing and troubleshooting integrations, documenting technical solutions, and creating reusable implementation patterns. The engineer collaborates with architects, strategists, and client technical teams across multiple engagements. Occasional travel or on-site client presence may be required.

Owns integrated delivery for enterprise MarTech and CRM programs across Salesforce, data, analytics, and strategy workstreams. Responsibilities include managing plans, dependencies, risks, transitions, intake, security reviews, approvals, delivery artifacts, and cross-functional coordination. The role supports live, high-volume programs through cutover and stabilization while driving continuous improvement in delivery practices.

Leads customer data architecture for Salesforce Data 360 and Marketing Cloud programs. Defines ingestion, data models, identity resolution, household and vehicle relationships, audience eligibility, consent, data quality, activation, governance, and measurement foundations. Partners with client data, privacy, security, marketing, and Salesforce teams while coordinating third-party data providers and maintaining technical documentation.

Lead Salesforce platform strategy and architecture across Marketing Cloud and Data 360. Define configuration, integration, journey, QA, deployment, governance, deliverability, and cost-management standards. Assess and improve live CRM programs, oversee technical delivery, evaluate platform capabilities and licensing, partner with data and CRM teams, manage vendor relationships, and mentor technical staff.

Leads strategic client relationships, account satisfaction, CRM and customer acquisition initiatives, integrated marketing programs, and agency delivery. The role manages complex projects, coordinates cross-functional teams and partners, identifies account growth opportunities, and ensures work is delivered on time, on budget, and aligned with client objectives. Regular collaboration with clients and stakeholders is required, including onsite work at client offices.

Owns end-to-end digital shelf, shopper marketing, and e-commerce programs across retailer platforms such as Amazon, Walmart, and Target. Manages timelines, budgets, resources, risks, stakeholders, agile teams, and delivery quality. Leads digital shelf execution involving SEO, content syndication, taxonomy, ratings and reviews, and KPI optimization. Partners with marketing, sales, creative, technology, clients, and retail partners while contributing to business development and team leadership.

Own CRM strategy execution for major client accounts, translating program vision into segmentation, journey logic, suppression rules, campaign requirements, and measurement plans. Lead cross-functional teams delivering lifecycle journeys, advise clients, mentor strategists, support new business pitches, and develop reusable CRM frameworks. The role requires hands-on lifecycle marketing expertise, client-facing communication, and experience with CRM platforms such as Salesforce Marketing Cloud or Data Cloud.

Leads agile delivery for complex digital transformation programs, coordinating platform builds, design systems, integrations, content, and legacy migrations. Manages sprint ceremonies, scope, budgets, timelines, risks, change requests, gate reviews, quality standards, and stakeholder communications across client, technical, creative, and subcontractor teams.

Develops strategic, persuasive copy across advertising, e-commerce, digital shelf, brand campaigns, and organic channels. Creates product descriptions, visual text, enhanced content, storefront copy, and AI-assisted content workflows. Owns brand voice guidelines, incorporates SEO and performance insights, collaborates with strategists, designers, and data scientists, presents concepts to clients, and supports new business pitches.

Leads UI design across web, mobile, apps, and emerging platforms. Develops scalable design systems, prototypes, user journeys, and polished digital experiences aligned with user needs, business goals, and brand expression. Collaborates with UX, copy, product, and engineering teams; presents design decisions to stakeholders; supports user testing; advocates accessibility and design standards; and mentors junior designers.

The QA Engineer reviews requirements, creates test plans and cases, executes testing, documents defects, tracks quality metrics, and coordinates QA activities across Agile sprint cycles. The role supports DAM migrations, content platforms, and integrations, collaborating with project managers, developers, creative teams, and delivery stakeholders. Familiarity with Jira, CMS or DAM platforms, Adobe Asset Manager, Adobe Experience Manager, performance testing, and security testing is valuable.

Leads CRM, email, and direct mail programs from briefing through deployment and reporting. Manages cross-functional teams, campaign timelines, budgets, vendors, QA, approvals, data targeting, personalization, compliance, and client communications. Oversees multiple workstreams, resolves risks, improves delivery processes, and supports performance optimization and new business initiatives.

Owns end-to-end delivery of agency projects within a program, managing timelines, budgets, resources, risks, contracts, quality, and stakeholder expectations. Leads project managers and producers, improves delivery methodologies, coordinates client and agency teams, supports account planning and new business efforts, and serves as the primary client interface. Requires agency experience, agile/Scrum knowledge, team leadership, strong organization, and excellent communication.

Leads user research and experience strategy for digital products and services. Responsibilities include identifying user needs, conducting qualitative and usability research, analyzing competitive experiences, synthesizing findings, developing experience architectures, creating journeys and roadmaps, and presenting strategic recommendations. Collaborates with brand, creative, design, development, and cross-functional teams to translate insights into human-centered experiences.

Lead digital media programs from initiation through deployment, managing paid media campaigns, digital marketing initiatives, website performance, and social activations. Oversee budgets, timelines, resources, risks, quality standards, client relationships, contracts, and cross-functional coordination. Develop scalable agency processes, optimize project management tools, support new business efforts, and ensure programs meet client objectives, deadlines, and profitability goals.

Proactive talent community application for future opportunities across AI, engineering, digital transformation, UX/UI, commerce, data, creative technology, performance media, account management, program leadership, and agency operations. Candidates should be local to or willing to commute to a listed office hub, collaborate across disciplines, demonstrate curiosity about enterprise technology and AI, and have experience delivering work in agency, consultancy, enterprise technology, or DTC environments.

Leads requirements gathering and documentation for Adobe Experience Manager and enterprise MarTech implementations. Translates business and marketing needs into system requirements, user stories, acceptance criteria, process flows, and functional specifications. Coordinates client stakeholders, architects, creative teams, and delivery teams; manages backlogs, supports Agile ceremonies, identifies platform constraints and functional gaps, and delivers client training and enablement.

Lead visual design from concept to completion across omnichannel projects. Collaborate with stakeholders to develop brand concepts, mood boards, campaigns, and pitch decks. Manage multiple projects, deliver high-quality work with quick turnarounds, uphold style/tone and attention to detail, and drive people-centric design that meets client business outcomes.