Jobs at Convergence Networks

Provides Tier 2 managed IT support, resolving escalated customer tickets, infrastructure maintenance issues, and inbound calls. Supports Windows servers, Microsoft 365, Azure, Active Directory, VPNs, firewalls, networking, backups, and client systems. Documents infrastructure, validates tickets, escalates complex issues to Tier 3, trains service desk staff, participates in rotational on-call coverage, and provides remote and occasional onsite support.

Provides Tier 2 technical support for managed-service clients, resolving escalated tickets, maintaining Windows servers and network infrastructure, troubleshooting hardware, software, VPNs, backups, firewalls, and Microsoft 365 environments. The role documents client infrastructure, handles inbound support calls, supports service desk staff through training and feedback, performs maintenance, participates in rotational on-call coverage, and may provide onsite support and occasional travel.

Coordinates recruiting, applicant tracking, onboarding, orientation, HR reporting, employee records, and HR initiatives. Partners with hiring managers and employees, maintains accurate HR data, supports training and engagement programs, and helps improve HR processes while ensuring policy and regulatory compliance. The role requires strong organization, communication, presentation, and relationship-building skills, plus experience with Dayforce and recruitment coordination.

Designs technology solutions for managed services clients by analyzing business requirements, evaluating platforms and vendors, defining architectures, preparing budgets and detailed quotes, and supporting client meetings. The role focuses on cloud and on-premises networking, Azure and Microsoft 365 environments, security controls, migrations, troubleshooting, and solution implementation. It also provides technical mentorship, escalation guidance, documentation, and continuous improvement of technology standards.

Designs and architects managed IT solutions for clients, including networking, cloud migrations, Microsoft 365, security, integrations, and scalable infrastructure. Analyzes requirements, researches technologies and vendors, develops proposals, budgets, quotes, and client presentations, and supports professional services and sales teams. Provides technical mentorship, escalation guidance, and support for solution implementation and continuous improvement. The role may involve occasional travel to customer sites or company offices.

Designs and proposes technology solutions for managed service clients, translating business requirements into secure, scalable architectures aligned with company standards. Responsibilities include researching technologies and vendors, preparing budgets and detailed quotes, supporting client-facing sales meetings, developing and implementing products, mentoring team members, and providing technical escalation guidance. The role focuses on cloud migrations, Microsoft technologies, networking, security, troubleshooting, documentation, and exceptional client service, with occasional customer-site or office travel.

Designs, builds, and supports Power Platform and AI solutions (Power Apps, Power Pages, Power Automate, Copilot) and Power BI reports. Connects and transforms data from CRM/ERP/PSA systems, implements security and governance, troubleshoots performance and refresh issues, and supports testing, training, and documentation for client and managed-service engagements.

Act as primary client contact to drive adoption, retention, and value realization of MSP, IT, and cybersecurity services. Manage renewals, risk mitigation, escalations, billing/quoting, account mapping, stakeholder relationships, and transitions from deployment to steady state while coordinating internal teams and customer engagements.

Manage technical onboarding for new customers: deploy and validate RMM, PSA, Microsoft 365, and security tools; coordinate onboarding projects and schedules; lead check-ins; create and maintain documentation and SOPs; ensure smooth handoffs to Service Desk and Service Delivery teams.