Jobs at Convergence Networks

Designs and delivers end-user and administrator training for Microsoft 365 and Copilot, drives user adoption and change management, creates role-based training content, measures engagement and outcomes, advises clients on adoption strategies, and partners with technical and security teams to align training with governance and data protection.

Serve as primary customer contact to drive adoption, retention, and growth of managed IT and cybersecurity services. Coordinate internal teams, manage escalations, establish operating cadences, perform account mapping, run value and renewal conversations, identify churn risk, and lead strategic engagements for large, complex accounts.

Designs, builds, and supports Power Platform and AI solutions (Power Apps, Power Pages, Power Automate, Copilot) and Power BI reports. Connects and transforms data from CRM/ERP/PSA systems, implements security and governance, troubleshoots performance and refresh issues, and supports testing, training, and documentation for client and managed-service engagements.

Perform intermediate-to-advanced offensive security tasks including OSINT, external/internal network and web application penetration tests, Active Directory assessments, authenticated vulnerability validation and controlled exploitation, social engineering and specialized assessments (wireless, physical, cloud) as applicable. Lead client engagements, produce professional reports, advise on remediation, maintain testing infrastructure, and manage project deliverables while collaborating with internal teams.

Plan and execute OSINT, internal/external network, Active Directory, web application, and authenticated vulnerability assessments. Perform manual validation, controlled exploitation and post-exploitation on Windows/Linux. Deliver client-facing consulting, kickoff meetings, remediation guidance, professional reports, and maintain testing infrastructure while managing projects and timelines.

Act as primary client contact to drive adoption, retention, and value realization of MSP, IT, and cybersecurity services. Manage renewals, risk mitigation, escalations, billing/quoting, account mapping, stakeholder relationships, and transitions from deployment to steady state while coordinating internal teams and customer engagements.

Act as clients' virtual CISO: design and lead information security programs, advise senior leadership on risk and compliance, perform risk assessments, author policies, guide incident response and remediation, recommend security controls and best practices, maintain client relationships, liaise with auditors, and drive value in managed security services with periodic onsite engagement.

Support full-cycle talent acquisition and onboarding, maintain applicant tracking and HR systems (Dayforce), facilitate new hire orientation, assist HR projects and reporting, maintain employee records, and partner with hiring managers to deliver a positive recruitment and employee experience.

Manage technical onboarding for new customers: deploy and validate RMM, PSA, Microsoft 365, and security tools; coordinate onboarding projects and schedules; lead check-ins; create and maintain documentation and SOPs; ensure smooth handoffs to Service Desk and Service Delivery teams.