Teams at Convergence Networks

Lead HR strategy and operations for US and Canada, including recruiting, benefits and retirement administration, compliance, employee relations, performance and leadership development, HR team management, training, and culture integration. Serve as trusted advisor to senior leadership and drive process improvement to reduce turnover and ensure regulatory compliance.

Generate new revenue for managed services, IT, and cybersecurity by prospecting (cold calls, email, LinkedIn), hosting presentations/webinars, developing proposals and quotes, responding to RFPs, managing pipeline in HubSpot/CRM, collaborating with marketing, entering time/expenses into ERP, and meeting sales quotas.

Lead and deliver technical IT projects (server, network, cloud, mail, MDM, VoIP) on time and within budget. Perform deployments, migrations, documentation, QA/audits, stakeholder communication, mentor staff, and maintain professional services standards to maximize customer satisfaction.