Jobs at Convera

Coordinates partner due diligence for correspondent banks, payment partners, and financial institutions. The role gathers cross-functional compliance evidence, manages questionnaires and deadlines, supports reviews and audits, identifies risks and control gaps, produces management reporting, and improves workflows and documentation. It requires collaboration across global teams and functions including Compliance, Legal, Risk, Treasury, Information Security, Finance, Operations, and Product.

Manage and grow a portfolio of upper small-business clients by delivering tailored FX, international payments, and risk-management solutions. Drive revenue and retention through proactive outreach, pipeline development, and relationship management. Enable client adoption of Convera's platform, support business development with early engagement, and execute a disciplined commercial playbook using CRM and sales enablement tools.

Build, recruit, onboard, and manage a referral partner ecosystem that generates qualified leads and pipeline. Enable partner success with tools, training, and regular business reviews. Monitor partner performance, optimize the partner portfolio, and collaborate with sales, marketing, and legal to execute agreements and maximize partner-sourced revenue and retention.

Lead B2B sales across Italy, building and managing a pipeline of SMEs, corporates and blue-chip clients. Independently manage full 360-degree sales cycle, negotiate contracts, collaborate with internal teams, and use CRM tools to track forecasts, KPIs and customer relationships to drive revenue and retention.

The Marketing Commercialisation Manager leads go-to-market strategies for product launches, ensuring effective execution, adoption tracking, and performance measurement while collaborating across teams.

Lead predictive analytics and data analysis using AWS, creating models and automation for compliance and resource planning. Build reports and dashboards for decision making and risk analysis.

Lead design and development of scalable, distributed enterprise systems and responsive UIs. Architect microservices and event-driven solutions, implement cloud-based features, perform threat modeling/security scans, optimize SQL, drive CI/CD and automated testing, and provide production support and technical leadership across the product lifecycle.

Perform general ledger entries (reclasses, accruals), analyze accounts and reports, investigate discrepancies, support audit preparation, manage unclaimed property accounting, and participate in process improvement to ensure compliance and effective accounting operations.

Execute payment and reconciliation processes to meet SLAs; investigate and resolve transaction exceptions; monitor queues; collaborate with stakeholders; support process improvements and maintain data accuracy and compliance awareness.

Investigate and analyze corporate customers to ensure KYC and AML compliance for US and Canada accounts. Update customer profiles and internal documentation, gather KYC information via internal/external communication, support audits, training, projects, and ad-hoc tasks, and help decide whether to continue customer relationships.

Manage and grow a portfolio of Canadian higher education accounts as a strategic advisor and primary customer liaison. Responsibilities include retention, renewals, cross-selling, upselling, executive relationship management, issue resolution, account planning, customer health monitoring, and partnership coordination. The role requires deep knowledge of the Canadian education sector and supports institutional outcomes while driving revenue growth and customer satisfaction.

Develops and prices tailored FX hedging and derivative solutions for corporate and SME clients. The role manages client hedging portfolios, executes trades, presents treasury policies, leads discovery meetings, represents the company at industry events, and drives revenue through strategic hedging opportunities. Candidates need hands-on FX hedging experience, knowledge of option structures and risk management, strong analytical and communication skills, sales experience, and proficiency with financial-market tools.

Provides French-speaking customer and operational support across enquiries, transaction processing, collections, and payment issue resolution. Maintains accurate records, follows compliance and service procedures, meets KPIs and SLAs, investigates discrepancies, identifies risks, and collaborates with internal stakeholders. The role also supports process improvements, knowledge sharing, training, and high-quality end-to-end customer outcomes in a hybrid work environment.

Designs, builds, and operates agentic AI workflows for ITSM and enterprise automation. Responsibilities include developing AI agents, conversational self-service, knowledge ingestion pipelines, integrations, event-driven workflows, and AI functions. The role requires troubleshooting APIs, managing identity and security controls, monitoring performance, supporting IT service management processes, and partnering with stakeholders to reduce incidents and service-request volumes.

Build and operate agentic AI workflows for ITSM and enterprise automation. Responsibilities include developing AI agents, conversational self-service solutions, knowledge ingestion pipelines, integrations, event-driven workflows, AI functions, and human-in-the-loop processes. The role requires monitoring performance, troubleshooting APIs and automations, applying security and governance controls, and partnering with stakeholders to reduce incidents and improve IT service delivery.

Lead and manage a team to deliver operational services meeting KPIs and SLAs. Oversee daily workflows, resolve escalations, coach staff, ensure quality and compliance, drive process improvements, and coordinate with stakeholders to improve performance and reporting.

Manage day-to-day international benefits, global leave, vendor relationships, invoicing, and compensation activities. Design and implement benefits, retirement, wellbeing, and compensation initiatives, conduct market benchmarking and pay analysis, lead project plans, analyze program data, deliver communications, and partner with Finance, Tax, and Audit for forecasting and compliance to drive employee engagement.

Lead global sales operations and CRM transformation efforts, defining business requirements, implementing Salesforce-based processes and reporting, driving pipeline forecasting, territory management, and adoption plans. Collaborate cross-functionally to deliver analytics, automation, and programs that improve GTM productivity.

Manage and coordinate Salesforce builds and releases, translate business requirements into technical specs, maintain data quality and governance, perform UAT and testing, document SOPs and enablement materials, and drive CRM-related projects to improve Sales, Marketing, and Customer Success productivity.

Lead global sales operations and CRM transformation initiatives, defining business requirements, implementing Salesforce-based reporting and processes, driving territory and forecasting solutions, and collaborating cross-functionally to improve GTM productivity and adoption.