Jobs at Convera

Manage customer interactions, escalated cases, transaction processing, and operational enquiries across phone, email, case management, and digital channels. Investigate discrepancies, identify risks, meet service-level targets, maintain accurate documentation, and ensure regulatory compliance. The role also supports process improvements, operational projects, quality reviews, colleague mentoring, onboarding, and complex-case resolution while delivering empathetic, high-quality customer service.

Provides telephone and email support to education clients and students regarding pre- and post-payment queries. Responsibilities include investigating transactions, updating cases in Enterprise Case Management, monitoring payments, coordinating with Sales and Operations, resolving issues, meeting service-level agreements, and maintaining accurate communications. The role requires strong customer service, communication, organization, attention to detail, and the ability to manage high-volume queries in a fast-paced financial services environment.

Performs daily bank and account reconciliations, investigates open items, enters and analyzes financial data, maintains general ledger entries, and ensures regulatory compliance. The role requires bookkeeping knowledge, Excel proficiency, analytical ability, professional communication, and independent work. It is a full-time, office-based position in Vilnius with Monday-to-Friday hours.

Prepares monthly, quarterly, and annual financial statements under local GAAP and regulatory requirements. Analyzes accounting data, investigates variances, reviews balance sheet and profit and loss accounts, and supports period-end closing. The role also improves reporting processes and controls while collaborating with auditors, finance teams, and international stakeholders across jurisdictions.

Supports billing and financial operations by calculating sales commissions, invoicing, reconciling accounts, preparing accruals, investigating discrepancies, and validating transactions. Maintains dashboards and management reporting, analyzes large datasets, supports accounting compliance and internal controls, and contributes to process improvement and standardization initiatives. Collaborates with geographically distributed stakeholders and provides insights for operational decision-making.

Supports billing and financial reporting by calculating sales commissions, invoicing, reconciling accounts, preparing accruals, investigating discrepancies, maintaining dashboards, and generating reports. The role also contributes to process improvement, internal controls, compliance, and standardized accounting operations while collaborating with global stakeholders.

Provides end-to-end operational and administrative support to the sales team, including managing client requests, coordinating cross-functional tasks, tracking information and expiries, supporting payment and settlement activities, arranging account access, resolving issues, and preparing customer reports. The role requires strong organization, communication, attention to detail, problem-solving, and the ability to learn payments, foreign exchange, and financial market processes.

Own and grow a portfolio of upper small-business B2B clients in foreign exchange and international payments. The Account Manager will drive revenue, retention, and client value through relationship management, proactive outreach, tailored FX and risk-management solutions, platform enablement, pipeline development, and commercial ownership. The role requires experience with cross-border payments, revenue or quota responsibility, CRM systems, and selling forwards, with options experience preferred.

Manages and grows a portfolio of SME and corporate customers across Italy. Responsibilities include relationship management, retention and renewals, issue resolution, customer adoption, upselling and cross-selling, forecasting, CRM maintenance, and coordination with internal teams. The role requires strong knowledge of foreign exchange markets and derivatives, including forwards, flexi products, and options, while supporting customer satisfaction and revenue growth.

Provides high-quality customer support to Convera clients through phone, email, chat, and other service channels. Responsibilities include resolving diverse customer issues, driving first-contact resolution, explaining products and regulatory requirements, identifying service improvements, and supporting business projects. The role requires strong communication, empathy, attention to detail, problem-solving skills, adaptability, fluent English, and Singapore citizenship or permanent residency.

Manage and grow a portfolio of educational institution clients across Europe. Provide advice and support on FX risk management, transact FX deals, retain accounts, and identify upselling and cross-selling opportunities. Serve as the primary customer contact, deliver excellent client experiences, achieve sales targets, and collaborate with internal teams and external partners to expand Convera’s payment solutions.

Manage a portfolio of 60–80 corporate Canadian customers, handling foreign exchange and payments requirements, executing FX deals, retaining clients, and identifying upsell and cross-sell opportunities. Build customer relationships, achieve sales targets, proactively engage clients, and provide FX risk management solutions. The role requires foreign exchange sales or dealing experience, English and Mandarin fluency, quantitative education, and Canadian citizenship or permanent residency.

Research target accounts, prospect through phone, email, and LinkedIn, qualify opportunities, collect customer and market data, book qualified meetings, and maintain accurate Salesforce records. The role generates sales pipeline, documents customer insights, and supports effective handoffs to Account Executives while offering a pathway into broader business development and account executive positions.

Manage strategic financial institution clients, serving as a trusted advisor and primary escalation point. Drive revenue growth, retention, payment volumes, FX revenue, and product adoption through account strategies and commercial opportunities. Coordinate internal teams to resolve complex operational, regulatory, contractual, and servicing issues. Provide subject matter expertise on payments and FX solutions, support product launches and migrations, and mentor newer client relationship managers.

Provides customer and operational support through phone, email, case management, and digital channels. Handles enquiries, processes transactions, resolves payment and account issues, manages complaints, maintains accurate records, and ensures regulatory and policy compliance. The associate works toward first-contact resolution, escalates complex cases, identifies process improvements, and collaborates with internal teams while supporting knowledge sharing and onboarding.

Provide end-to-end operational and administrative support to the sales team, coordinate client and deal-related tasks across departments, accurately book trades and transactions, track expiries, support payment settlement, manage account and platform access, resolve operational issues, and prepare customer reports.

Manage and grow a portfolio of enterprise and mid-market clients in foreign exchange and cross-border payments. Responsibilities include building executive relationships, increasing revenue and retention, delivering FX, payment, and risk-management solutions, supporting new-business development, and mentoring junior team members. The role requires substantial FX and payments sales or account-management experience, complex solution-selling success, and strong relationship-building skills.

Drive B2B sales of foreign exchange, international payment, and hedging solutions. Build corporate-client pipelines through prospecting, networking, referrals, events, and partnerships; manage sales cycles through onboarding; achieve revenue KPIs; maintain Salesforce records; conduct market analysis; and engage stakeholders from startup owners to C-suite executives.

Manage and grow a portfolio of SMB clients by building relationships, driving revenue and retention, and delivering tailored FX and international payments solutions. Combine proactive business development, solution selling, CRM-driven pipeline management, and client enablement while ensuring operational compliance and leveraging digital and AI tools.

Supports global payment network strategy across banking partnerships, payment rails, routing, pricing, governance, and operational performance. Manages bank, PSP, payment scheme, and fintech relationships; analyzes payment volumes, costs, KPIs, and routing efficiency; and contributes to compliance, risk, audit, infrastructure modernization, integrations, resilience, and strategic network expansion across multiple currencies and jurisdictions.