Search the 55 jobs at Convera

The Payment Processing Assistant role involves validating banking details, building beneficiary templates, and processing payments while ensuring adherence to service level agreements. The position requires attention to detail and the ability to work efficiently in a fast-paced environment.

As a Compliance Operations Associate at Convera, you will investigate and analyze corporate customers to ensure compliance with regulations. Responsibilities include KYC checks, updating customer profiles, communication, and supporting colleagues. Convera is a global B2B cross-border payments company with a diverse and inclusive culture. Competitive salary, career growth opportunities, flexible work arrangements, and generous benefits are offered.

As a Senior Software Engineer at Convera, you'll develop, enhance, and configure the ServiceNow Software Asset Management (SAM) module, implementing workflows and integrations with other systems. You'll support SAM processes, provide technical guidance, troubleshoot issues, and maintain documentation, all while ensuring compliance with software licensing agreements.

The HR Technology Lead will drive the development of self-service and AI strategies, enhancing employee experience through innovative automation. Key responsibilities include strategy development, user experience design, process improvement, technology integration, and project management. The role requires collaboration with cross-functional teams to create engaging content and measure the impact of solutions.

As a Customer Support Associate at Convera, you will handle online requests from customers related to payment queries both pre and post-payment. Responsibilities include keying transactions, processing payments, and providing reporting to clients while ensuring compliance with regulatory standards. You will work independently and as part of a team to deliver high levels of customer service, leveraging your communication skills to build relationships.

The Third Party Supplier Manager will ensure compliance with DORA regulations by managing critical supplier relationships, monitoring vendor performance, executing audit rights, and updating supplier policies. The role requires collaboration with internal teams and proactive management to maximize supplier value.

The Customer Support Associate will provide excellent customer service, support clients via phone and email, identify and solve problems, and help improve customer care processes. The role requires strong communication skills in Mandarin, Cantonese, and English, along with the ability to work in a fast-paced environment.

As a Compliance Analyst, you will analyze global sanctions cases, assist in screening processes, resolve issues independently, assess compliance risks, and ensure adherence to policies and procedures while managing communications and maintaining quality under deadlines.

The Head of Client Relationship Management will manage and lead a team servicing a portfolio of commercial clients, focusing on providing excellent client experiences, handling foreign exchange transactions, and achieving sales targets while ensuring team coaching and development.

As a Customer Support Associate, you will provide exceptional care to Convera customers by addressing inquiries, resolving issues, and continuously improving service quality. You will operate in a hybrid role, engaging with clients primarily via phone and email to ensure a positive customer experience, while also supporting team objectives and reporting needs.

The HR Technology Lead will drive the development and execution of self-service and AI strategies to enhance employee experience. Key responsibilities include creating self-service solutions, improving HR processes, training and support, technology integration, and continuous improvement through market research and performance metrics.

The HR Technology Lead will develop and execute self-service and AI strategies to improve employee experience in HR processes, create engaging content for AI use, enhance current HR processes, and manage projects effectively while collaborating with cross-functional teams.

As a Senior Compliance Analyst, you will analyze and resolve sanctions-related cases, conduct risk assessments, manage compliance issues, and ensure adherence to internal policies while mentoring other team members. You will stay informed about industry trends and geopolitics, aiming to enhance internal controls and improve compliance processes.

As a Sales Development Representative, you will identify and qualify new sales prospects, setting appointments for Senior Business Development Managers. You will use sales enablement tools to achieve KPIs and manage lead allocation while demonstrating company solutions to potential clients.

The Senior Partnership Manager is responsible for acquiring and managing strategic partnerships, particularly within the education sector, to enhance customer satisfaction and drive revenue growth. This role includes sourcing new leads, managing partnership pipelines, and engaging with various internal teams to implement payment solutions to universities in the UK.

As a Sales Development Representative at Convera, you will identify and contact new prospects, arrange qualified appointments for Senior Business Development Managers, and achieve KPIs related to revenue and appointment setting. Regular use of sales enablement tools and managing the lead pipeline are key responsibilities.

As a Payment Processing Coordinator, you will facilitate the resolution of customer and banking partner inquiries regarding payments. Responsibilities include coordinating payment queries, maintaining relationships with stakeholders, investigating payments issues, and communicating with banking partners. The role demands attention to detail and the ability to handle a high-paced environment.

The Customer Support Associate will provide high-quality care to Convera customers, addressing their queries through various channels while ensuring satisfaction and effective communication. Responsibilities include problem-solving, managing customer requests related to regulatory matters, and supporting team goals with a focus on continuous improvement.

As a Senior Site Reliability Engineer at Convera, you will lead incident management strategies, proactively reduce MTTR, champion anti-fragility practices, and enhance customer experience. Responsibilities include elevating team knowledge, post-mortems, and automation.

As a Senior Site Reliability Engineer at Convera, you will lead incident management, enhance system resilience, and elevate customer experience. Responsibilities include reducing MTTR, promoting anti-fragility, and sharing SRE best practices. Preferred qualifications include experience in Fintech and Chaos Engineering methodologies.