Jobs at Consilio LLC

Serves as the primary client contact for managed eDiscovery services, overseeing multiple projects from data receipt through production. Coordinates internal teams, vendors, workflows, deadlines, data processing, online review tools, and production activities. Provides eDiscovery consulting, resolves client requests, anticipates client needs, builds long-term relationships, and identifies opportunities for additional services. The role requires strong communication, organization, critical thinking, technology skills, and client service experience.

Monitors Consilio’s global infrastructure and technology environment, validates and triages alerts, performs first-level troubleshooting, executes runbooks, and coordinates incident escalation. The role maintains detailed tickets and shift handoffs, supports major incidents and maintenance windows, improves monitoring quality, and collaborates with internal teams and vendors to restore services. Rotational shifts, weekend coverage, holidays, and on-call support may be required.

Manage multiple concurrent eDiscovery matters from initiation through completion, serving as the primary client contact. Responsibilities include overseeing collections, processing, review workflows, analytics, productions, schedules, budgets, quality standards, communications, reporting, and KPIs. The role also requires advising clients, coordinating cross-functional and global teams, mentoring project staff, supporting business development, and maintaining client satisfaction while meeting project constraints.

Support and maintain enterprise applications, troubleshoot user issues, coordinate upgrades and enhancements, document processes, analyze application reports, and drive platform adoption. The role requires database knowledge, cloud application and ETL familiarity, enterprise-system integration experience, strong communication skills, and the ability to explain technical concepts to nontechnical users. Bullhorn or Replicon expertise is preferred.

Leads multiple complex eDiscovery projects from planning through delivery, managing schedules, budgets, resources, quality, reporting, and client communications. Serves as the primary client contact, advises on discovery workflows and Relativity, mitigates risks, mentors project staff, and supports business development and client relationship growth.

Lead the content strategy and governance layer across enterprise legal technology products. Build voice and tone standards, terminology systems, content patterns, and design system content guidance. Shape AI-assisted product experiences, including explainability and human judgment. Partner with design and product teams on content architecture, audits, roadmaps, enablement, and quality assurance while influencing direction without formal authority.

Lead end-to-end UX design for complex enterprise product areas, partnering with Product and Engineering from problem definition through delivery. Develop interaction models for AI-assisted workflows, maintain and govern a multi-product design system, embed accessibility standards, prototype rapidly, conduct or support user research, and influence senior stakeholders through evidence and clear storytelling.

Leads strategy, roadmap, execution, commercialization, and customer outcomes for a major enterprise software product area. Conducts market and customer discovery, prioritizes opportunities, partners with engineering and design, establishes outcome-based metrics, and supports sales enablement. Builds and coaches the product management team, manages executive and customer relationships, and helps transition the company from services-led to product-led operations. The role emphasizes legal technology, eDiscovery, AI-enabled workflows, enterprise data, and regulated-industry requirements.

Leads product strategy and operations across market analysis, launch excellence, portfolio program management, and product documentation. Builds scalable operating frameworks, improves roadmap execution and launch outcomes, oversees documentation quality, and develops a high-performing cross-functional team. Partners with the CPO, product, engineering, marketing, sales, and customer success leaders to translate strategy into predictable execution and measurable commercial and customer impact.

Leads product strategy, roadmap, execution, commercialization, and outcomes for a major legal technology product area. Conducts customer and market discovery, prioritizes opportunities, partners with engineering and design, establishes success metrics, enables sales, and supports strategic customer engagements. Hires and develops product managers while establishing product-management practices in a services-to-software business transformation.

Lead strategy, roadmap, execution, commercialization, and customer outcomes for a major B2B SaaS product area. Partner with engineering, design, sales, marketing, operations, and delivery to develop an enterprise product for the legal technology and eDiscovery market. Conduct customer discovery, prioritize opportunities, define success measures, support sales enablement, and hire and coach product managers. Preferred experience includes legal technology, AI/ML productization, regulated software, enterprise data platforms, and services-to-product transformations.

Own the strategy, roadmap, commercial outcomes, and organizational development for Consilio’s Aurora enterprise platform. Lead product managers and multiple product pods, partner with engineering on architecture and platform investment, drive adoption and revenue outcomes, represent the product with executives and clients, support AI commercialization and M&A initiatives, and establish product operating standards during the company’s transition from services-led to software-led growth.

Manage information governance and records retention operations, privacy and compliance workflows, vendor coordination, records disposition, case tracking, and quality control. Support process documentation, automation, dashboards, analytics, budgeting, and stakeholder communications. The role partners with Legal, Compliance, Privacy, Information Security, and business teams to modernize governance processes, reduce records inventories, improve operational efficiency, and transform institutional knowledge into scalable workflows.

Supports eDiscovery matters through data ingestion and processing, platform configuration, AI/ML tool testing, reporting, documentation, troubleshooting, quality assurance, and project tracking. The Analyst assists with workflows across the EDRM lifecycle, contributes to client communications and knowledge resources, and coordinates with internal teams. The role provides training on Relativity, Nuix, Reveal, and emerging document-review technologies while working under Consultants and Senior Consultants.

Drive go-to-market strategy for the Aurora legal technology and eDiscovery suite. Responsibilities include developing messaging and positioning, conducting market and customer research, creating sales enablement and thought leadership content, supporting customer advocacy, managing competitive intelligence, and analyzing marketing performance through CRM, automation, and analytics platforms. The role collaborates extensively with product, sales, demand generation, brand, and marketing operations teams.

Leads research and rapid prototyping for eDiscovery applications, specializing in locally hosted LLMs and NLP for legal documents. Defines research agendas, evaluation methodologies, and technical direction; develops and validates prototypes; mentors data scientists; evaluates emerging technologies; and influences product strategy through clear communication of technical findings and trade-offs.

Owns business development and client growth across Hong Kong and Asia. Builds relationships with General Counsel and legal operations leaders, identifies resourcing, legal operations, technology, and transformation needs, develops tailored solutions, manages the sales lifecycle, prepares proposals, expands existing accounts, drives cross-border opportunities, and represents the brand as a legal services market expert.

Lead end-to-end UX design for complex enterprise and B2B software products. Partner with Product and Engineering from problem definition through delivery, define interaction models for AI-assisted workflows, and govern a multi-product design system. Create journeys, information architecture, prototypes, accessibility standards, and interaction patterns. Lead or support user research, communicate design decisions to senior stakeholders, and ensure consistency across products.

Configure and deliver Ironclad CLM solutions, including workflows, templates, approval processes, clause libraries, playbooks, and automation. Translate client requirements and solution designs into scalable system configurations, support integrations and data migration, troubleshoot issues, conduct testing and UAT, and assist with client training. Collaborate with solution architects, project managers, data teams, and clients in an agile delivery environment.

Provide client support through chat, email, and calls; help users log in, navigate systems, run searches and exports, and use advanced features. Train clients on platform functionality and fulfill account-management requests, including account creation and project access. Identify and resolve issues, communicate solutions, escalate complex cases, and collaborate with global teams while working evening shifts onsite in Cape Town.