Teams at Consilio LLC

Provide client support through chat, email, and calls; help users log in, navigate systems, run searches and exports, and use advanced features. Train clients on platform functionality and fulfill account-management requests, including account creation and project access. Identify and resolve issues, communicate solutions, escalate complex cases, and collaborate with global teams while working evening shifts onsite in Cape Town.

Manage end-to-end e-discovery matters, serving as the primary client contact while coordinating internal teams and legal stakeholders. Responsibilities include developing schedules, tracking budgets, monitoring quality standards, coordinating communications, overseeing data collection and processing workflows, reporting metrics, and delivering consultative client service. The role requires managing straightforward projects, supporting project teams, maintaining client satisfaction, and working flexible hours based on project needs.

Manage end-to-end eDiscovery matters for local and global clients, including schedules, budgets, workflows, quality standards, reporting, and deliverables. Serve as the primary client contact and provide consultative guidance on data collection, processing, review, analytics, and production. Coordinate cross-functional teams, mentor project staff, manage client relationships, and develop best practices to improve service quality and efficiency.