Jobs at CompassMSP

Provides Tier 1 remote and onsite IT support for multiple MSP clients. Responsibilities include troubleshooting Windows, Microsoft 365, hardware, software, networking, printers, and user access issues; deploying workstations; monitoring environments with RMM tools; documenting tickets; performing maintenance; and escalating complex issues. The role also includes client communication, onsite support, project assistance, after-hours on-call participation, and local travel.

Develop and grow CompassMSP’s referral and channel partner ecosystem to generate qualified opportunities, recurring revenue, and pipeline growth. Responsibilities include recruiting and onboarding partners, executing joint go-to-market initiatives, educating partners, conducting business reviews, tracking performance in Salesforce, coordinating with sales and marketing, attending industry events, and maintaining accurate forecasts. The role focuses on managed IT, cybersecurity, cloud, and technology services partnerships.

Monitor, investigate, and respond to security alerts, phishing, vulnerabilities, and incidents for managed security clients. Conduct threat hunts, collect evidence, identify root causes, perform containment and remediation, and create incident reports and SOPs. Support deployment of security toolsets, collaborate with analysts and engineers, communicate with clients, and participate in after-hours or on-call coverage.

Provides CIO-level strategic technology consulting to MSP clients, aligning IT roadmaps, budgets, governance, cybersecurity, compliance, infrastructure, and vendor performance with business goals. Leads executive business reviews, advises on technology investments, manages risk and continuity planning, oversees security improvements, and supports client retention and revenue growth through technology initiatives.

Provides CIO-level technology consulting to MSP clients, developing IT roadmaps, leading business reviews, aligning technology investments with business goals, managing governance and risk, overseeing cybersecurity, planning budgets, and negotiating with vendors. The role advises executive teams, supports compliance frameworks, improves security posture, and drives technology initiatives, client retention, and related revenue.

Hunts new logos and manages high-value strategic accounts, driving recurring revenue, upsells, retention, and long-term technology alignment. The role develops sales pipelines, conducts strategic account reviews and QBRs, identifies expansion opportunities, maintains account plans and forecasts, and advocates for clients internally. It requires strong business and technical acumen, quota achievement, relationship management, and familiarity with MSP tools.

Leads pre-sales strategy for managed IT, cybersecurity, cloud, compliance, and advisory services. Develops discovery methodologies, supports complex sales cycles, leads presentations and demonstrations, coordinates proposals, RFPs, pricing, and approvals, and ensures effective sales-to-delivery handoffs. Coaches sellers, manages sales enablement, improves deal execution, translates technical solutions into business value, and collaborates with technical, operational, legal, finance, and service-delivery teams.

Executes end-to-end procurement and order management, including vendor ordering, pricing and availability evaluation, shipment tracking, delivery confirmation, billing readiness, and credit card reconciliation. Maintains vendor relationships, updates order records, resolves order issues, and supports finance activities. Requires strong attention to detail, organization, communication, negotiation, and familiarity with IT hardware, software, licensing, and procurement systems.