Teams at CompassMSP

Drive new-logo acquisition and grow strategic client accounts in an MSP or IT services environment. Own client relationships, conduct strategic reviews and QBRs, identify upsell opportunities, support renewals, maintain account plans, and forecast pipeline. Translate technical services into business value while partnering with vCIOs and internal teams to deliver client outcomes, recurring revenue growth, retention, and quota attainment.

Provides proactive managed IT support across client environments by identifying and remediating vulnerabilities, infrastructure deficiencies, monitoring alerts, and hardware issues. Administers Windows servers, Active Directory, Microsoft 365, Entra ID, networks, firewalls, virtualization, Azure, backups, and endpoint systems. Performs patching, hardening, migrations, troubleshooting, documentation, health checks, and maintenance while implementing permanent solutions and escalating larger infrastructure risks.

Leads technical discovery and designs secure, scalable, supportable technology solutions for clients in a managed service provider environment. Develops architectures, Statements of Work, solution diagrams, estimates, bills of materials, and proposals; partners with sales, account management, engineering, project management, procurement, vendors, and clients. Ensures delivery readiness through architecture reviews, documentation, structured handoffs, risk mitigation, and continuous improvement of standards and service offerings.