Teams at Commercial Bank of Dubai

Manage customer complaints from receipt through closure by investigating cases, coordinating with stakeholders, communicating resolutions, maintaining accurate records, and ensuring compliance with bank policies and regulatory requirements. Conduct root-cause analysis, identify process improvements, escalate risks or delays, support service recovery, monitor complaint trends, and assist with daily team activities.

Manages and grows CBD’s contracting-sector client portfolio across the UAE and GCC. Responsibilities include acquiring clients, generating business, cross-selling banking products, monitoring credit risk and financial covenants, arranging structured transactions, conducting client and project site visits, completing credit reviews, ensuring regulatory compliance, and supporting portfolio returns. The role also contributes to business strategy and mentors relationship officers.

Supports customer protection oversight and quality assurance in banking. Reviews complaints, customer communications, records, and regulatory controls; maintains evidence and action trackers; validates reporting accuracy; identifies control gaps and recurring customer issues; prepares QA scorecards and governance materials; supports audits, compliance reviews, remediation tracking, thematic reviews, and continuous improvement across customer engagement functions.