Jobs at CommandLink

Designs, implements, and manages enterprise SD-WAN, SASE, network security, cloud networking, and UCaaS solutions for managed-services clients. Leads network transformation projects, serves as a technical escalation point, mentors engineers, develops automation, creates documentation, and supports uptime SLA compliance. The role requires advanced expertise across Cato, Fortinet, Versa, Cisco Meraki, routing, switching, multi-cloud connectivity, Zero Trust architectures, and network programmability.

Provides remote IT support for global employees, including helpdesk troubleshooting, laptop setup, device and application management, and administration of Microsoft Intune and Pulseway. Resolves hardware, software, networking, macOS, and Windows issues; documents solutions; and supports consistent IT standards across time zones. The role requires independent work aligned with U.S. business hours and may include SaaS support, onboarding and offboarding, and IT certification-related responsibilities.

Support the CEO by managing a complex calendar and inbox, coordinating domestic and international travel, preparing board and leadership meeting logistics, screening requests, handling confidential information, processing expenses, and supporting executive projects. The role requires excellent judgment, discretion, communication, organization, and the ability to anticipate needs in a fast-paced technology company.

Lead architecture and reliability for a high-scale alerting platform. Design rule-based, ML-driven, and correlated detection systems; own Kafka-based event delivery, webhook reliability, idempotency, and sustained-load performance. Transform security and network telemetry into topology and dependency models that support LLM-assisted investigation and remediation. Provide cross-team technical leadership, mentor engineers, and guide long-term platform strategy across multiple alerting teams.

Owns channel sales and business development across assigned regions, recruiting and activating strategic partners and subagents. Manages the full sales cycle from prospecting and qualification through demonstrations, proposals, negotiation, and closing. Educates partners on products, processes, value propositions, and commitments while expanding customer relationships and achieving quota. Collaborates with sales leadership on go-to-market strategy, growth goals, and partner engagement.

Own and improve the Command|Alert alerting platform, including rule evaluation, anomaly detection, event correlation, reliable Kafka and OpenSearch pipelines, and downstream notifications. Convert security and network telemetry into usable topologies and dependency maps, support LLM-based alert generation, resolve production issues, lead reliability improvements, deliver independent projects, and mentor engineers while shaping technical direction.

Own and operate large-scale backend systems supporting network, SD-WAN, SASE, and security infrastructure. Build services, APIs, data pipelines, and automation primarily in Go and Python. Lead system design, incident response, post-mortems, reliability improvements, and greenfield development. Mentor engineers, guide technical decisions, improve engineering productivity, and collaborate across teams on complex platform initiatives.

Own end-to-end architecture and roadmap for a network monitoring product: API and UI, topology and dependency modeling, discovery/onboarding, alert history screens, data contracts with telemetry/classification services, performance-focused topology visualizations, cross-team technical leadership, and mentoring.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Lead architecture and reliability for a high-scale alerting pipeline: evaluate rule- and ML-based detections, ensure end-to-end delivery and idempotency, correlate diverse telemetry into topologies for LLM-driven reasoning, mentor engineers, and drive org-level technical decisions.