Jobs at CommandLink

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Lead architecture and reliability for a high-scale alerting pipeline: evaluate rule- and ML-based detections, ensure end-to-end delivery and idempotency, correlate diverse telemetry into topologies for LLM-driven reasoning, mentor engineers, and drive org-level technical decisions.

Provide end-to-end support and troubleshooting for SD-WAN (preferably Versa), Internet, VoIP, VPNs, routers, and firewalls. Configure LANs, onboard new managed-service customers, collaborate with vendors, own incidents to resolution, maintain customer relationships, and mentor other engineers.

The VP of Software Sales will build and scale the direct sales for Command|Link's SaaS platform, owning sales targets, hiring teams, designing sales motions, and leading customer presentations.

Support Customer Success Managers on high-value renewals and expansions by building and maintaining Excel-based pricing models, managing vendor quotes and serviceability checks, preparing customer-ready renewal summaries, tracking risks and timelines, and improving renewal workflows and templates to scale operations.

Build and operate production ML models for entity resolution, deduplication, and telemetry pattern recognition. Deploy, monitor, and maintain models in streaming pipelines, work with graph databases, reason about networking telemetry, and collaborate with security and observability teams to improve detection, alert quality, and model reliability.

Own the vendor quote tool's data model and integrations, map quoting workflows, translate business needs into functional specs and user stories, define approval logic, run UAT, write SQL to validate pricing and investigate issues, and align procurement, finance, sales operations, and engineering to improve adoption and data quality.

Own and document the vendor quoting system's data model, workflows, and integrations. Align procurement, finance, sales, and engineering; write functional specs, SQL queries, and UAT test cases; define approval logic; monitor adoption and data quality; and prioritize backlog items to reduce friction and risk in vendor quoting.

Provide commercial legal support across sales, vendors, finance, HR and operations. Draft, review, and negotiate high-volume MSAs, WSAs, NDAs and partner agreements; advise on international contracting, disputes, employment issues, credit and collections, compliance, and contract process scaling in a fast-growth telecom SaaS environment.

Own architecture and long-term direction of the classification and discovery layer: correlate telemetry into graph topologies, perform entity resolution and deduplication, associate metrics/logs to entities, and drive a streaming-first topology materialization with Memgraph and Kafka.

Drive channel partner development and direct sales in Northern California: qualify and train subagents, manage full channel sales cycle, meet quota, collaborate on go-to-market strategy, and expand customer relationships.

Own end-to-end architecture and roadmap for a network monitoring product: API and UI, topology and dependency modeling, discovery/onboarding, alert history screens, data contracts with telemetry/classification services, performance-focused topology visualizations, cross-team technical leadership, and mentoring.

The National Channel Director is responsible for growing sales through channel partners, managing subagents, achieving sales targets, and developing business relationships in the IT sector.