Jobs at CommandLink

Support and deliver managed network services for business customers, focusing on Versa SD-WAN, data circuits, VoIP, VPNs, routers, and firewalls. Troubleshoot and configure LANs, networking equipment, Microsoft systems, and firewall solutions; provision and onboard customers; coordinate with vendors; own issues through resolution; maintain customer relationships; and mentor fellow engineers.

Provides high-level executive support to the C-suite while owning internal, external, and client-facing events. Responsibilities include managing calendars, travel, communications, meeting preparation, event planning and execution, budgets, vendors, venues, logistics, cross-functional projects, timelines, documentation, presentations, and on-site event support. The role requires discretion, strong organization, communication, problem-solving, and professionalism in a hybrid Nashville environment.

Provide commercial legal support across sales, vendors, finance, HR and operations. Draft, review, and negotiate high-volume MSAs, WSAs, NDAs and partner agreements; advise on international contracting, disputes, employment issues, credit and collections, compliance, and contract process scaling in a fast-growth telecom SaaS environment.

Drive channel partner development and direct sales in Northern California: qualify and train subagents, manage full channel sales cycle, meet quota, collaborate on go-to-market strategy, and expand customer relationships.

Own end-to-end architecture and roadmap for a network monitoring product: API and UI, topology and dependency modeling, discovery/onboarding, alert history screens, data contracts with telemetry/classification services, performance-focused topology visualizations, cross-team technical leadership, and mentoring.

Own and evolve the security product end-to-end: API, UI, data contracts, and ingestion. Integrate telemetry from diverse sources, shape enriched entities and alerts, drive architecture and standards, mentor engineers, and operate autonomously to deliver production-grade, scalable security features.

The National Channel Director is responsible for growing sales through channel partners, managing subagents, achieving sales targets, and developing business relationships in the IT sector.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Lead architecture and reliability for a high-scale alerting pipeline: evaluate rule- and ML-based detections, ensure end-to-end delivery and idempotency, correlate diverse telemetry into topologies for LLM-driven reasoning, mentor engineers, and drive org-level technical decisions.

The VP of Software Sales will build and scale the direct sales for Command|Link's SaaS platform, owning sales targets, hiring teams, designing sales motions, and leading customer presentations.