Jobs at CommandLink

Support the CEO by managing a complex calendar and inbox, coordinating domestic and international travel, preparing board and leadership meeting logistics, screening requests, handling confidential information, processing expenses, and supporting executive projects. The role requires excellent judgment, discretion, communication, organization, and the ability to anticipate needs in a fast-paced technology company.

Lead architecture and reliability for a high-scale alerting platform. Design rule-based, ML-driven, and correlated detection systems; own Kafka-based event delivery, webhook reliability, idempotency, and sustained-load performance. Transform security and network telemetry into topology and dependency models that support LLM-assisted investigation and remediation. Provide cross-team technical leadership, mentor engineers, and guide long-term platform strategy across multiple alerting teams.

Manage a portfolio of mid-market and enterprise customers throughout deployment, adoption, retention, renewal, and expansion. Build trusted relationships, lead QBRs and customer presentations, identify cross-sell and upgrade opportunities, coordinate sales and engineering resources, and maintain CRM, quoting, automation, and KPI tools. The role focuses on customer satisfaction, revenue growth, retention, and exceeding sales and customer success goals.

Supports and delivers managed network services for ISP and MSP customers. Responsibilities include troubleshooting and configuring SD-WAN, routers, firewalls, VPNs, VoIP, data circuits, Microsoft systems, and LAN environments; provisioning new customers; coordinating with vendors; resolving issues through completion; maintaining customer relationships; and mentoring engineers. The role emphasizes Versa Networks, firewall configuration, BGP, OSPF, VRRP, NAT, network design, and QoS.

Owns channel sales and business development across assigned regions, recruiting and activating strategic partners and subagents. Manages the full sales cycle from prospecting and qualification through demonstrations, proposals, negotiation, and closing. Educates partners on products, processes, value propositions, and commitments while expanding customer relationships and achieving quota. Collaborates with sales leadership on go-to-market strategy, growth goals, and partner engagement.

Analyzes cost data using Excel to identify discrepancies, savings opportunities, and process improvements. Supports cost tracking, reporting, auditing, reconciliation, dashboards, and documentation. Collaborates with teams to gather accurate information, solve problems, manage project tasks, and meet deadlines. Produces reports and ad hoc analyses for leadership while contributing to special projects and operational efficiency initiatives.

Owns full lifecycle recruiting for 10–20 G&A requisitions, including intake, sourcing, screening, assessment, hiring-manager partnership, offer negotiation, and closing. The role advises leaders on talent markets, compensation, and hiring decisions; maintains ATS data and recruiting metrics; improves recruiting processes and candidate experience; and uses AI tools to streamline sourcing, communications, feedback summaries, and workflows.

Support and deliver managed network services for business customers, focusing on SD-WAN, Internet circuits, VoIP, VPNs, routers, firewalls, and related services. Responsibilities include troubleshooting, configuration, customer onboarding, vendor coordination, issue ownership, customer communication, and mentoring other engineers. The role requires strong networking expertise, particularly with Versa Networks, firewall configuration, routing protocols, NAT, QoS, and network design.

Designs, implements, and manages enterprise SD-WAN, SASE, secure remote access, cloud networking, and UCaaS solutions. Leads network transformation projects, supports Cato, Fortinet, Versa, and Cisco Meraki platforms, mentors engineers, provides advanced technical escalation, develops automation, documents solutions, and helps maintain client uptime SLAs. The role also performs network assessments, implements Zero Trust architectures, troubleshoots complex environments, and collaborates directly with clients and managed-services teams.

Own and improve the Command|Alert alerting platform, including rule evaluation, anomaly detection, event correlation, reliable Kafka and OpenSearch pipelines, and downstream notifications. Convert security and network telemetry into usable topologies and dependency maps, support LLM-based alert generation, resolve production issues, lead reliability improvements, deliver independent projects, and mentor engineers while shaping technical direction.

Own and operate large-scale backend systems supporting network, SD-WAN, SASE, and security infrastructure. Build services, APIs, data pipelines, and automation primarily in Go and Python. Lead system design, incident response, post-mortems, reliability improvements, and greenfield development. Mentor engineers, guide technical decisions, improve engineering productivity, and collaborate across teams on complex platform initiatives.

Own end-to-end architecture and roadmap for a network monitoring product: API and UI, topology and dependency modeling, discovery/onboarding, alert history screens, data contracts with telemetry/classification services, performance-focused topology visualizations, cross-team technical leadership, and mentoring.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Lead architecture and reliability for a high-scale alerting pipeline: evaluate rule- and ML-based detections, ensure end-to-end delivery and idempotency, correlate diverse telemetry into topologies for LLM-driven reasoning, mentor engineers, and drive org-level technical decisions.