Jobs at CommandLink

Own and architect the monitoring product API and UI end-to-end. Deliver topology-aware discovery, inventory, onboarding, alert history, and high-performance topology visualizations. Define data contracts with classification, telemetry, and alert services. Mentor engineers and drive cross-team alignment on contracts and scalable system design.

Own architecture and long-term direction of the classification and discovery layer: correlate telemetry into graph topologies, perform entity resolution and deduplication, associate metrics/logs to entities, and drive a streaming-first topology materialization with Memgraph and Kafka.

Lead design, expansion, and productization of private connectivity, cloud interconnect, and transport services. Own edge node deployments, vendor/carrier strategy, provisioning standards, and operational runbooks. Translate technical capabilities into repeatable sellable products and enable sales, implementation, and support teams.

The National Channel Director is responsible for growing sales through channel partners, managing subagents, achieving sales targets, and developing business relationships in the IT sector.

Owner-driven technical role supporting enterprise onboarding, configuration, integrations, monitoring, and adoption of the Command|Link ITSM platform. Lead technical discovery, implement workflows, alerts, automation, and integrations (ServiceNow, Jira, Freshservice). Troubleshoot issues, run QBRs, deliver demos, and collaborate with sales and solution engineering to ensure customer success and continuous improvement.

Own technical onboarding and adoption for enterprise customers of the CommandLink ITSM platform. Configure services, workflows, monitoring, and integrations (ServiceNow, Jira, Freshservice). Troubleshoot issues, run QBRs, deliver demos, lead workshops, and drive continuous improvement and customer success.

Design, deploy, and troubleshoot carrier-grade Layer 1-3 connectivity including carrier interconnects, NNIs, MPLS, BGP, VRFs, VLANs, and Azure ExpressRoute. Validate circuit turn-ups, support data center deployments, develop configuration templates and runbooks, and act as escalation for complex transport and routing issues while coordinating with carriers, NOC, and implementation teams.

The Recruiter will manage high-volume G&A hiring processes, ensuring ATS accuracy and smooth candidate experiences while coordinating interviews and communications.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

The Network Engineer supports ISP/MSP customers, managing SDWAN networks, troubleshooting LAN setups, and configuring routers and firewalls. Responsibilities include customer support, issue resolution, and mentoring.

The Managed Services Network Engineer will support ISP/MSP business customers by managing and troubleshooting SDWAN networks, VoIP services, and firewalls while mentoring fellow engineers.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Support a Channel Director by processing orders, managing quotes and vendor submissions, building and updating Excel proposals and light financial models, monitoring inbox and in-flight requests, standing in during events/PTO, and proactively solving problems to keep high-volume sales deals moving smoothly.

Manage a portfolio of enterprise customers to maximize retention and growth through regular contact, QBRs, upsell/cross-sell initiatives, CRM and KPI management, and close collaboration with sales and engineering to improve customer experience and hit revenue and churn targets.

The Technical Account Manager will lead enterprise onboarding, configure workflows, ensure customer satisfaction, and troubleshoot integration issues, focusing on maximizing customer success with the CommandLink ITSM platform.

The Technical Account Manager will lead enterprise onboarding and configurations, ensure customer success, troubleshoot integrations, and drive workflows. Strong knowledge of ITSM platforms is required.

The National Channel Director is responsible for channel management, partner education, achieving sales targets, and expanding customer relationships through creative strategies.

The VP of Software Sales will build and scale the direct sales for Command|Link's SaaS platform, owning sales targets, hiring teams, designing sales motions, and leading customer presentations.

The Sales Support Manager coordinates with Channel Directors, manages orders, quoting, and vendor tools, while ensuring smooth sales operations and communication flow.

As a Cost Optimization Analyst, you'll analyze cost data using Excel, support cost tracking, improve processes, manage projects, and create reports for leadership.