Jobs at CommandLink

Support and deliver managed network services for business customers, focusing on SD-WAN, Internet circuits, VoIP, VPNs, routers, firewalls, and related services. Responsibilities include troubleshooting, configuration, customer onboarding, vendor coordination, issue ownership, customer communication, and mentoring other engineers. The role requires strong networking expertise, particularly with Versa Networks, firewall configuration, routing protocols, NAT, QoS, and network design.

Designs, implements, and manages enterprise SD-WAN, SASE, secure remote access, cloud networking, and UCaaS solutions. Leads network transformation projects, supports Cato, Fortinet, Versa, and Cisco Meraki platforms, mentors engineers, provides advanced technical escalation, develops automation, documents solutions, and helps maintain client uptime SLAs. The role also performs network assessments, implements Zero Trust architectures, troubleshoots complex environments, and collaborates directly with clients and managed-services teams.

Supports and delivers managed network services for ISP and MSP customers. Responsibilities include troubleshooting and configuring SD-WAN, routers, firewalls, VPNs, VoIP, data circuits, Microsoft systems, and LAN environments; provisioning new customers; coordinating with vendors; resolving issues through completion; maintaining customer relationships; and mentoring engineers. The role emphasizes Versa Networks, firewall configuration, BGP, OSPF, VRRP, NAT, network design, and QoS.

Develop and grow channel partnerships across Northern California, focusing on master agents, subagents, managed service providers, consultants, and other business partners. The role combines business development and direct selling, including prospecting, qualification, product demonstrations, proposals, negotiations, closing, partner education, training, and quota attainment. The Channel Director collaborates with sales leadership on go-to-market strategy and expands customer and partner relationships.

Own and improve the Command|Alert alerting platform, including rule evaluation, anomaly detection, event correlation, reliable Kafka and OpenSearch pipelines, and downstream notifications. Convert security and network telemetry into usable topologies and dependency maps, support LLM-based alert generation, resolve production issues, lead reliability improvements, deliver independent projects, and mentor engineers while shaping technical direction.

Develop and manage channel partner relationships to drive revenue and market share. Responsibilities include full-cycle sales, prospecting, solution presentations, negotiations, closing deals, co-selling, partner enablement, forecasting, pipeline management, and meeting sales quotas. The role collaborates with marketing, technical support, and sales leadership while serving as a trusted advisor to partners.

Own and operate large-scale backend systems supporting network, SD-WAN, SASE, and security infrastructure. Build services, APIs, data pipelines, and automation primarily in Go and Python. Lead system design, incident response, post-mortems, reliability improvements, and greenfield development. Mentor engineers, guide technical decisions, improve engineering productivity, and collaborate across teams on complex platform initiatives.

Own end-to-end architecture and roadmap for a network monitoring product: API and UI, topology and dependency modeling, discovery/onboarding, alert history screens, data contracts with telemetry/classification services, performance-focused topology visualizations, cross-team technical leadership, and mentoring.

Own and evolve the security product end-to-end: API, UI, data contracts, and ingestion. Integrate telemetry from diverse sources, shape enriched entities and alerts, drive architecture and standards, mentor engineers, and operate autonomously to deliver production-grade, scalable security features.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

Lead architecture and reliability for a high-scale alerting pipeline: evaluate rule- and ML-based detections, ensure end-to-end delivery and idempotency, correlate diverse telemetry into topologies for LLM-driven reasoning, mentor engineers, and drive org-level technical decisions.