Jobs at CommandLink

Design and own the architecture and reliability of the Command|Alert alerting pipeline. Build high-fidelity correlation and detection logic across diverse telemetry, ensure end-to-end alert delivery and idempotency, mentor engineers, and enable LLM-driven investigation and alert generation while balancing short-term reliability and long-term scalability.

Own end-to-end enterprise customer implementations, configure monitoring/RMM and automation, troubleshoot networks and security, script integrations to speed deployments, build repeatable playbooks, and liaise between customers and product teams to drive platform adoption.

The National Channel Director is responsible for growing sales through channel partners, managing subagents, achieving sales targets, and developing business relationships in the IT sector.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.

Design, deploy, and troubleshoot carrier-grade Layer 1-3 connectivity including carrier interconnects, NNIs, MPLS, BGP, VRFs, VLANs, and Azure ExpressRoute. Validate circuit turn-ups, support data center deployments, develop configuration templates and runbooks, and act as escalation for complex transport and routing issues while coordinating with carriers, NOC, and implementation teams.

The Network Engineer supports ISP/MSP customers, managing SDWAN networks, troubleshooting LAN setups, and configuring routers and firewalls. Responsibilities include customer support, issue resolution, and mentoring.

The Managed Services Network Engineer will support ISP/MSP business customers by managing and troubleshooting SDWAN networks, VoIP services, and firewalls while mentoring fellow engineers.

Own the architecture and roadmap for a high-reliability, multi-channel alerting service. Design routing, escalation, Temporal workflows, per-tenant configuration, channel integrations, delivery guarantees, and long-running state. Drive cross-team alignment and mentor engineers to ensure reliable, composable notification delivery.

The National Channel Director is responsible for channel management, partner education, achieving sales targets, and expanding customer relationships through creative strategies.

The VP of Software Sales will build and scale the direct sales for Command|Link's SaaS platform, owning sales targets, hiring teams, designing sales motions, and leading customer presentations.

Support Customer Success Managers on high-value renewals and expansions by building and maintaining Excel-based pricing models, managing vendor quotes and serviceability checks, preparing customer-ready renewal summaries, tracking risks and timelines, and improving renewal workflows and templates to scale operations.

Build and operate production ML models for entity resolution, deduplication, and telemetry pattern recognition. Deploy, monitor, and maintain models in streaming pipelines, work with graph databases, reason about networking telemetry, and collaborate with security and observability teams to improve detection, alert quality, and model reliability.

Serve as the technical owner for enterprise accounts, deploying and tuning monitoring/RMM, troubleshooting networks and security, scripting automations, building scalable onboarding playbooks, and feeding customer technical feedback to product and sales teams to drive adoption and expansion.

Own end-to-end enterprise customer implementations: configure monitoring, RMM, automation, servers, and firewalls; troubleshoot networks and security; script integrations; build repeatable implementation playbooks; act as technical liaison to product and sales teams to drive platform adoption.

Serve as the primary technical owner for enterprise accounts: deploy and configure monitoring/RMM, troubleshoot networks and security, script automations, build repeatable onboarding playbooks, translate technical needs to product teams, and support renewals and technical sales activities.

As a Cost Optimization Analyst, you'll analyze cost data using Excel, support cost tracking, improve processes, manage projects, and create reports for leadership.

Own and architect the monitoring product API and UI end-to-end. Deliver topology-aware discovery, inventory, onboarding, alert history, and high-performance topology visualizations. Define data contracts with classification, telemetry, and alert services. Mentor engineers and drive cross-team alignment on contracts and scalable system design.

Own architecture and long-term direction of the classification and discovery layer: correlate telemetry into graph topologies, perform entity resolution and deduplication, associate metrics/logs to entities, and drive a streaming-first topology materialization with Memgraph and Kafka.

Lead design, expansion, and productization of private connectivity, cloud interconnect, and transport services. Own edge node deployments, vendor/carrier strategy, provisioning standards, and operational runbooks. Translate technical capabilities into repeatable sellable products and enable sales, implementation, and support teams.