About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here!
This is a 100% remote position
About the Role
We’re looking for an IT Support Specialist to join our globally distributed team. In this role, you’ll be the go-to person for supporting employees across all aspects of IT — from resolving helpdesk tickets to managing device setup and administration.
While this is an international position, you’ll be expected to align your working hours with U.S. time zones to support our team effectively.
Key Responsibilities
- Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
- Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
- Manage and support Microsoft Intune for device and application management.
- Administer and monitor Pulseway for proactive system management and support.
- Troubleshoot and resolve issues across both MacOS and Windows environments.
- Resolve software, hardware, and network issues quickly and efficiently.
- Document issues, resolutions, and best practices to improve support processes.
- Collaborate with global colleagues to ensure consistent IT standards and practices.
What You’ll Need
- 3+ years of experience in IT support or helpdesk roles.
- Strong background in troubleshooting hardware, software, and networking issues.
- Hands-on experience supporting both MacOS and Windows environments.
- Experience with Microsoft Intune administration.
- Experience with Pulseway or similar remote monitoring/management tools.
- Excellent communication skills, with the ability to support users remotely across time zones.
- Ability to work independently while aligning with U.S. business hours.
- A proactive, customer-focused mindset with strong problem-solving skills.
Nice to Have
- Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
- Familiarity with onboarding/offboarding processes in distributed teams.
- IT certifications (CompTIA, Microsoft, Apple, etc.).
Why you'll love life at Command|Link
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
Skills Required
- 3+ years of experience in IT support or helpdesk roles
- Strong experience troubleshooting hardware, software, and networking issues
- Hands-on experience supporting macOS and Windows environments
- Experience administering Microsoft Intune
- Experience with Pulseway or similar remote monitoring and management tools
- Excellent communication skills for supporting users remotely across time zones
- Ability to work independently while aligning with U.S. business hours
- Proactive, customer-focused mindset with strong problem-solving skills
- Experience supporting SaaS environments such as Microsoft 365 or Google Workspace
- Familiarity with onboarding and offboarding processes in distributed teams
- IT certifications such as CompTIA, Microsoft, or Apple certifications
What We Do
CommandLink is the only global infrastructure provider that unifies connectivity, security, voice, and AI into one intelligent platform—backed by world-class support. At the foundation of our platform is the industry’s most advanced Global ISP Aggregation fabric, giving enterprises access to 5,000+ carriers in over 200 countries through a single vendor, contract, and software interface. Whether you're deploying a single site or a global hybrid network, CommandLink delivers unmatched reach, control, and SLA-backed performance. We integrate SD-WAN, SASE (Fortinet, Versa, Cato, Meraki, Juniper), MDR/XDR, Cloud Voice, monitoring, and support into one seamless experience—purpose-built for modern IT teams managing multi-vendor environments. CommandLink’s platform includes AI-driven engines, Command|Monitor and Command|Alert, that proactively detect network degradation, security threats, or service anomalies and automatically trigger intelligent workflows, vendor escalations, or internal remediation—before users are affected. Our Command|POD support model sets a new standard in enterprise service. Each customer is assigned a dedicated team of Tier 3 engineers who understand your environment and provide real-time, proactive support. No call centers. No handoffs. No excuses. From first mile to last, CommandLink consolidates and simplifies global IT infrastructure into a single platform—with intelligent operations and unmatched support. Learn more at www.CommandLink.com or contact [email protected]
