Jobs at ComeOn Group

Executes CRM campaigns across email, SMS, inbox, and pop-up channels. Responsibilities include writing customer-facing copy, coordinating campaign briefs, updating website content, configuring promotions and audience segments, testing and delivering communications, managing automated lifecycle activities, tracking results, and collaborating with CRM, BI, and central operations teams. The role requires fluent Dutch, strong English, organization, analytical thinking, and comfort working in a multicultural environment.

As a Customer Experience Specialist, you will provide empathetic solutions to customers via live chat and email, process withdrawal requests, and verify player identification to ensure compliance.

As a Customer Experience Specialist, you'll enhance customer satisfaction by resolving issues, guiding new agents, and ensuring compliance with regulatory standards.

As a Danish Speaking Customer Experience Specialist, you'll solve customer issues, provide support via multiple channels, and assist with compliance and fraud detection. You'll also support team members and identify process improvements while working within a hybrid shift model.

As a Customer Experience Specialist, you'll provide empathetic support to players, resolve complex issues, and assist in processing requests, while using AI tools to enhance efficiency.

Design, build, and maintain data pipelines for data science, collaborate with teams, troubleshoot data issues, and ensure data quality.

Operate and maintain MySQL and MongoDB across dev and production: ensure uptime, performance tuning, backups, security, schema changes, large-table operations, migrations and upgrades. Automate operational tasks, support real-time pipelines, audits and compliance, manage access and releases, and collaborate with developers, BI, QA and DevOps while expanding into broader data engineering.

Provide empathetic, efficient support via live chat, email, and calls. Process withdrawals, verify ID documents, detect fraud, resolve escalations, mentor newer agents, manage brand/local market queries, and suggest Knowledge Base or AI tool improvements.

The Senior Operations Specialist focuses on optimizing customer experience through tools and workflows, ensuring efficient solutions, and training team members in a fast-paced environment.

The Senior Customer Experience Specialist leads the team in providing exceptional customer support, managing KPIs, training new hires, and ensuring efficient operations in a fast-paced environment.