Jobs at ComeOn Group

Provides Swedish- and English-language customer support for iGaming players through chat, email, and calls. Resolves escalated issues, processes withdrawals, verifies identification documents, detects potential fraud, and supports regulatory compliance. The role also assists newer agents, addresses localized market requirements, identifies recurring customer issues, and improves knowledge-base and AI tools. Work involves hybrid shifts, including possible night shifts, with a focus on accurate, empathetic, and efficient service.

Lead customer experience support for Swedish-speaking iGaming players through chat, email, and phone. Resolve account, withdrawal, identity verification, fraud, and compliance issues while maintaining service standards. Coach agents, support new-hire training, coordinate responses during outages, monitor team volumes and KPIs, and represent customer experience in cross-functional meetings. The role requires shift flexibility, advanced iGaming regulatory knowledge, fluent English and Swedish, strong problem-solving skills, and a leadership mindset.

Provides multilingual customer support through live chat, email, and phone, resolving complex player issues and escalations. Processes withdrawals, verifies identification documents, detects potential fraud, and ensures regulatory compliance. Supports newer agents, manages localized brand requirements, identifies recurring customer pain points, and improves knowledge-base and AI resources. The role requires shift work, including possible night shifts, and is based in a hybrid Malta office environment.

Provides Finnish- and English-language customer support through live chat, email, and calls. Resolves escalated player issues, processes withdrawals, verifies identification documents, detects fraud, supports newer agents, and contributes to knowledge-base and AI-tool improvements. The role involves shift work, including possible nights, and requires accurate, empathetic service in an iGaming environment.

Provide Danish- and English-language customer support through live chat, email, and phone. Resolve escalated player issues, process withdrawals, verify identification documents, detect potential fraud, and ensure regulatory compliance. Support newer agents, manage localized market requirements, identify recurring customer pain points, and improve knowledge-base or AI-assisted processes. The role requires shift flexibility, strong communication, attention to detail, multitasking, and problem-solving skills.

Provide multilingual customer support to iGaming players through chat, email, and phone. Resolve escalated issues, process withdrawals, verify identification documents, detect potential fraud, and ensure regulatory compliance. Support newer agents, address localized market needs, identify recurring customer pain points, and improve knowledge base and AI tools. The role requires Dutch and English fluency, shift flexibility, strong attention to detail, and problem-solving skills.

Provide empathetic customer support through chat, email, and calls; process withdrawals; verify identification documents; detect potential fraud; resolve escalated issues; guide newer agents; support localized market requirements; and identify recurring pain points for knowledge-base and AI-tool improvements.

Provide multilingual customer support through chat, email, and calls; process withdrawals; verify identity documents and detect fraud; ensure regulatory compliance; coach agents; support training; coordinate responses during outages; and help track team KPIs including volumes, CSAT, and response times. The role also serves as a point of contact for localized requirements and brand features.

Responsible for manual and automated testing of an online sportsbook platform, including functional, regression, performance, integration, UI, API, odds, in-play events, betting calculations, and data validation. Develop test strategies and plans, manage defects, validate regulatory compliance, and support Agile releases. Collaborate with product and development teams to ensure reliable, high-quality releases in a real-time betting environment.

QA Engineer responsible for manual and automated testing of an online sportsbook platform. Duties include creating test strategies and cases, performing functional, regression, integration, UI, performance, and API testing, validating betting data and calculations, tracking defects, and collaborating with product and development teams in an Agile environment. The role requires sportsbook domain knowledge, quality ownership, and experience with testing tools, SQL, CI/CD, and test automation.

Operate and maintain MySQL and MongoDB across dev and production: ensure uptime, performance tuning, backups, security, schema changes, large-table operations, migrations and upgrades. Automate operational tasks, support real-time pipelines, audits and compliance, manage access and releases, and collaborate with developers, BI, QA and DevOps while expanding into broader data engineering.