Jobs at Columbia Forest Products

Coordinates the Customer Rewards Program, including enrollments, records, payments, communications, and reimbursement approvals. Supports social media planning, digital campaigns, newsletters, marketing assets, customer follow-ups, and sales materials. May assist with basic graphic design, photo editing, templates, and video production. Collaborates with Marketing, Sales, Customer Service, and Production teams while maintaining accurate, confidential records and improving administrative processes.

Leads capital, process improvement, equipment, and new product projects from initiation through close-out. Responsibilities include budgeting, cost tracking, vendor and contractor coordination, commissioning, safety compliance, maintenance initiatives, equipment rebuilds, shutdowns, documentation, training, and cross-functional coordination across Engineering, Maintenance, and Operations in an on-site manufacturing environment.

Provides Tier 2 technical support for end-user computing environments across multiple locations. Responsibilities include troubleshooting hardware, operating systems, Microsoft 365, cloud services, networking, VOIP, mobile devices, and business applications; managing tickets, assets, accounts, patches, documentation, and escalations; supporting projects and vendors; and delivering user training. The role requires bilingual English and French communication, occasional non-business-hours availability, significant domestic and international travel, and the ability to lift up to 50 pounds.

Oversee site-level HR operations, including recruiting, onboarding, employee engagement, development, retention, compliance, and employee relations. Provide coaching to HR staff, build relationships across the organization, communicate with employees and leaders, manage competing priorities, and support organizational projects. Travel between locations as business needs require.

Supports pallet business growth by developing new customer relationships, servicing existing accounts, prospecting, preparing proposals and quotes, tracking opportunities in CRM tools, and supporting territory growth. Partners with inside sales, operations, logistics, and other teams to resolve issues, deliver customer solutions, and improve volume and margins. The role includes customer visits, market learning, account planning, training, and travel within the assigned territory.

Handles customer inquiries, product information, pricing, availability, orders, claims, credits, refunds, and shipment updates. Supports field sales representatives and coordinates with manufacturing, shipping, and other internal teams to resolve customer issues and ensure efficient order processing. Maintains CRM documentation, analyzes customer service trends, provides product and manufacturing guidance, and shares feedback to improve products, services, and processes.

The HR Generalist supports employees and the HR Manager across payroll administration, personnel records, recruiting, onboarding, benefits, leave administration, workers’ compensation, employee relations, policy compliance, and HR operations. The role requires regular employee engagement in a mill environment, confidential record handling, bilingual French and English communication, and effective management of competing priorities.

Leads the Pallet Segment’s HR function across multiple sites, aligning workforce strategy with business goals. Provides guidance to site HR managers, oversees employee relations investigations and corrective actions, supports employment-law compliance, coaches leaders, identifies workforce trends, and drives consistent HR initiatives, organizational effectiveness, and culture development across manufacturing locations.