Jobs at Coinhako

Leads an eight-person User Operations team, manages escalated client issues, investigates root causes, oversees complaints and incidents, and improves support efficiency through AI-enabled tools. Owns user operations policies, procedures, risk controls, KRIs, and incident reporting while ensuring alignment with MAS requirements. Partners with business, marketing, and IT teams on initiatives, customer communications, and notifications. Requires strong knowledge of fintech, cryptocurrency, brokerage, banking, AML/CFT, and customer support operations.

Leads corporate strategy, planning, market expansion, strategic partnerships, investments, joint ventures, and investor relations. Responsibilities include financial modeling and valuation, M&A deal execution, due diligence, transaction documentation, board and investor materials, fundraising support, and coordination with senior stakeholders across functions. The role also drives digital asset and tokenized capital markets initiatives, overseas expansion, and commercial partnerships.

Manage market risks across spot and derivatives products, assess pricing, volatility, liquidity, and counterparty exposures, and develop risk frameworks, limits, monitoring processes, stress tests, and scenario analyses. Partner with Trading, Product, and Engineering to implement risk controls and provide actionable insights to senior management. The role may expand into enterprise risk management, governance, and broader risk leadership.

Support institutional, corporate, VIP, and high-net-worth clients by managing account records, client communications, trade bookings, settlements, executions, onboarding, and KYC reviews. Prepare presentations and proposals, coordinate meetings and follow-ups, monitor engagement, resolve client matters, and help clients use financial products effectively. The role requires strong client service skills, financial product knowledge, and bilingual Mandarin-English communication.

Analyze and reconcile financial data, investigate discrepancies, trace data origins, and automate manual validation checks using SQL and Python. Build and maintain Finance dashboards, document datasets, and make missing or inconsistent data visible. The role involves production data, reporting pipelines, version control, review processes, and clear communication of findings. No professional experience is required, but candidates should be numerate, detail-oriented, comfortable questioning data, and able to explain technical discrepancies clearly.

Lead product engineering strategy and execution for a crypto exchange: build and mentor engineering teams, oversee architecture and low-latency trading systems, ensure scalability, security, compliance (AML/KYC), and deliver high-quality features through robust DevOps and CI/CD practices.

The Senior Engineer will design and maintain scalable payment and wallet services, manage digital asset custody, and collaborate with teams for system integration.

Design, build, and maintain backend services and internal trading tools. Integrate with exchanges, liquidity providers, and internal systems (REST, WebSocket, FIX). Improve reliability, scalability, latency, and observability; automate manual trading operations; participate in development lifecycle, code review, testing, and debugging to support the Trading Desk.