Jobs at Cogeco Inc.

The Specialist in Wireless Device Certification will conduct tests on mobile devices to ensure compatibility with the Cogeco network, develop test plans, analyze device logs, and work collaboratively with the quality assurance team to track anomalies and resolve issues.

As a strategic partner in HR, you will collaborate with managers to enhance talent strategies, support employee engagement, and guide HR processes for regional radio stations, ensuring alignment with company values.

The technician performs maintenance, repair, and activation of main lines and distribution networks, ensuring customer service and troubleshooting network issues efficiently.

Bridge telecom data and business strategy by building dashboards, certified datasets, and AI-driven data assistants. Deliver deep-dive analyses on ARPU, churn, CAC and operational metrics using BigQuery and Tableau, and collaborate in agile squads to deploy self-service analytics and Agentic AI tools.

The Director General and Programming is responsible for business planning, financial performance, competitive programming, regulatory compliance, and team leadership for radio stations in Saguenay Lac St-Jean.

Serves as a senior compensation advisor to HR and Talent Acquisition teams across Canada and the United States. Leads compensation cycles, executive compensation support, salary structure design, job evaluations, benchmarking, pay equity compliance, incentive programs, and total rewards projects. Develops communication and training materials while ensuring legal compliance, market competitiveness, internal equity, and consistent compensation practices.

Handle inbound/outbound calls to retain and upsell Cogeco customers. Resolve billing and service issues, negotiate to prevent disconnections, meet KPIs, troubleshoot escalations, and process orders while promoting products and competitor intelligence.

Handle inbound and outbound retention calls to prevent voluntary disconnects by discovering customer pain points, reselling products/services, resolving escalations, promoting upgrades, exchanging equipment, and ensuring one-call resolution and quality customer experience.

Provide phone/chat/email technical support to oxio customers: diagnose, troubleshoot, and resolve networking and service issues within SLAs; document interactions; participate in incident and problem management; support continuous improvement and collaborate cross-functionally. Shift work and work-from-home across Canada.

Manage intraday contact center queue operations across voice, chat, and email. Monitor real-time metrics (service level, AHT, occupancy), update schedules, reforecast staffing, approve offline activities, run reports, support BI queries, and coordinate with operations for business continuity and staffing recommendations.

Co-host the morning radio show: prepare content, research and book guests, conduct live and recorded interviews, read live ad spots, publish to station social media and web, record voiceovers, and operate studio technical equipment. Must be able to travel within the Mauricie region.

Design, develop, deploy, and monitor machine learning models to improve customer acquisition, retention, and marketing. Perform exploratory analysis, feature engineering, experimentation, and productionization. Collaborate with cross-functional teams, communicate insights to stakeholders, and build scalable, interpretable analytics and agentic AI solutions to automate workflows and drive business value.

Lead design and execution of the enterprise anti-fraud program, oversee complex confidential investigations, develop detection analytics, advise senior leadership and Audit Committee, manage a fraud team, enforce policies and controls, and drive fraud awareness and corrective actions across the organization.

Lead Cogeco Media's digital audio ecosystem and strategy to convert linear listeners to digital. Oversee deployment of digital content (including podcasts), product roadmap, UX, data collection, distribution and monetization. Collaborate with sales, marketing, tech and regional teams to grow digital audience and revenues while ensuring brand and editorial quality.

Handle inbound/outbound customer calls to prevent service downgrades or disconnections through negotiation, upselling, troubleshooting billing and service issues, meeting KPIs, and processing orders while maintaining quality customer service.

Lead end-to-end video product portfolio strategy and lifecycle for IPTV and Breezeline offerings. Define roadmap, prioritize backlog, translate requirements into user stories, drive go-to-market and content partnerships, monitor product performance, and collaborate cross-functionally to optimize delivery and customer experience.

The Video Product Owner leads the video product strategy and content lifecycle management, focusing on market alignment and operational efficiency while enhancing customer experience.

The Account Executive focuses on developing business relationships and driving sales of telecommunications services, requiring consultative selling and proactive client engagement.

The Engineer, Network is responsible for designing and activating commercial services, ensuring operational standards, and collaborating with field teams for customer solutions.

Lead and govern the enterprise data organization, defining a 24-month technical vision and enforcing data governance, quality, and architecture standards. Oversee Data Science, Engineering, Architecture, and Analytics squads, deploy cross-functional teams to deliver commercial data products, and balance long-term platform investments with immediate business needs.