Jobs at Cogeco Inc.

Leads competitive intelligence for the U.S. telecommunications market by monitoring competitor strategies, pricing, promotions, earnings, network expansion, and product developments. Produces executive reports, presentations, and briefings; partners with marketing, product, sales, and customer experience teams to develop commercial strategies and positioning. Builds centralized intelligence repositories, automates insight workflows with AI, evaluates market threats and opportunities, and supports launches and regional expansion initiatives.

Handles inbound and outbound customer contacts involving service downgrades, disconnections, billing, technical issues, and retention. Uses negotiation, sales, troubleshooting, and customized solutions to retain customers, resolve concerns, upsell products, and meet quality and KPI targets. Reviews competitor offers, processes orders, and supports escalated inquiries while delivering professional customer service in a rotating-shift call center environment.

Partners with leaders and cross-functional teams to align HR strategies with business objectives. Drives performance management, coaching, workforce planning, employee engagement, diversity and inclusion, organizational change, and strategic HR initiatives. Uses data analytics to support decision-making and helps build an adaptable, high-performing, and inclusive workplace. Requires strong HR consulting, coaching, facilitation, conflict resolution, analytical, and change-management skills, along with essential English/French bilingualism.

Handles inbound and outbound customer contacts from customers considering service downgrades or cancellations. Uses negotiation, retention, sales, troubleshooting, and customer service skills to resolve issues, promote Cogeco products, process orders, and meet quality and KPI targets. Responsibilities also include billing support, competitor research, escalated inquiry resolution, upselling, and working flexible rotating shifts in a 24/7 environment.

Manages relationships with property management teams and boards for newly acquired and existing bulk communities. Leads service launches, coordinates with sales, construction, and operations teams, improves customer experience, supports product sales and retention, develops community engagement plans, and uses customer feedback and NPS to drive improvements. Requires strong communication, organization, influence, customer focus, project coordination, and independent judgment.

Manage financial tracking, CAPEX/OPEX allocation, forecasting, accruals, cloud cost management, and procurement workflows for IT and Engineering initiatives. Administer ERP purchasing processes, resolve three-way matching issues, monitor purchase order burn rates, and partner with Finance, Engineering, IT, and vendors. Maintain capitalization compliance, track assets and project milestones, reconcile labor allocations, and develop financial models and dashboards for leadership.

Manage financial tracking, CAPEX/OPEX accounting, forecasting, accruals, cloud cost allocation, and procurement workflows for technical initiatives. The role administers ERP purchasing processes, resolves invoice discrepancies, monitors purchase order commitments, supports capitalization and asset retirement, and provides financial dashboards and guidance to IT and Engineering leadership. It also partners with Finance, Accounts Payable, vendors, and technical teams to maintain budget compliance and identify cost-saving opportunities.

Prepare and host continuous Radio Circulation broadcasts, monitor metropolitan traffic using road cameras, provide accurate real-time traffic updates, conduct interviews, answer motorists’ calls, coordinate with transportation partners, and share information with colleagues. The role requires strong French communication, improvisation, information synthesis, geographic interest, and the ability to work quickly and accurately under pressure.

Supports corporate development and strategic growth initiatives through mergers and acquisitions analysis, valuation modeling, due diligence, capital allocation assessments, ROI analysis, industry benchmarking, and investment recommendations. Maintains forecasts and long-term financial models, supports business-unit efficiency initiatives, and presents analyses to senior management and the Board. Requires strong financial modeling, analytical, communication, and French-English bilingual skills.

Creates, edits, publishes, and maintains digital content across websites, apps, and other channels. Manages CMS uploads and formatting, ensures brand consistency, optimizes content for SEO, monitors performance, troubleshoots CMS issues, performs cross-device QA, and documents content workflows. Collaborates with designers, product managers, and stakeholders while supporting English and Spanish content.

Creates, edits, publishes, and maintains digital content across websites, apps, and other channels using CMS platforms. Ensures content meets brand, SEO, accessibility, and quality standards; collaborates with cross-functional teams; monitors performance; troubleshoots CMS formatting issues; performs cross-device QA; and documents CMS workflows. Requires English-Spanish bilingual proficiency, strong writing skills, CMS familiarity, basic HTML/CSS and AI knowledge, and at least one year of relevant experience.

Develops and executes advertising sales strategies for Cogeco Media and partner properties, builds relationships with direct clients and agencies, negotiates annual agreements, achieves territory revenue targets, and collaborates on customized multiplatform advertising solutions. The role also provides team support, follows up on sales activity, and delivers high-quality client service. Hybrid work is available in Montreal.

Leads broadcast engineering and infrastructure operations across Cogeco Media’s network. Oversees RF transmission systems, AoIP architecture, signal-chain integrity, critical IT/OT resilience, technology deployments, maintenance, regulatory compliance, vendors, budgets, business continuity, and operational performance. Manages multidisciplinary technical teams, develops talent, evaluates emerging technologies, and partners with business and technology leaders. Requires extensive broadcast or telecommunications infrastructure experience, bilingual French and English communication, a valid Class 5 driver’s license, and frequent travel across the network.

Administers and deploys network infrastructure across multiple sites, including LAN, WAN, WLAN, telecommunications links, routers, switches, firewalls, and Wi-Fi access points. Monitors availability and performance, troubleshoots network issues, supports IT and engineering teams as an escalation point, maintains network access control, documents configurations and procedures, ensures policy and regulatory compliance, and contributes to network architecture and improvement projects.

Coordinate national radio, digital, and media-creative sales execution while supporting advertising advisors, management, and internal departments. Provide excellent client service, maintain business relationships, conduct weekly sales analyses and follow-ups, deliver campaign performance reports, manage administrative tasks, and oversee assigned projects and deadlines. The role requires media or sales-service experience, strong organization, attention to detail, teamwork, and proficiency in French.

The technician performs maintenance, repair, and activation of main lines and distribution networks, ensuring customer service and troubleshooting network issues efficiently.

The Director General and Programming is responsible for business planning, financial performance, competitive programming, regulatory compliance, and team leadership for radio stations in Saguenay Lac St-Jean.

Lead Cogeco Media's digital audio ecosystem and strategy to convert linear listeners to digital. Oversee deployment of digital content (including podcasts), product roadmap, UX, data collection, distribution and monetization. Collaborate with sales, marketing, tech and regional teams to grow digital audience and revenues while ensuring brand and editorial quality.

Lead end-to-end video product portfolio strategy and lifecycle for IPTV and Breezeline offerings. Define roadmap, prioritize backlog, translate requirements into user stories, drive go-to-market and content partnerships, monitor product performance, and collaborate cross-functionally to optimize delivery and customer experience.

The Video Product Owner leads the video product strategy and content lifecycle management, focusing on market alignment and operational efficiency while enhancing customer experience.