Jobs at Cogeco Inc.

Provides executive-level administrative support to the COO and manages corporate office operations. Responsibilities include scheduling, travel logistics, office supplies and facilities coordination, space planning, event management, vendor coordination, budget and contract oversight, and handling internal and external inquiries. The role requires strong organization, discretion, communication, multitasking, problem-solving, and relationship management skills. The position is office-based four days per week with one remote day.

Leads and develops a data engineering chapter while remaining hands-on in an agile squad. Responsibilities include coaching specialists, defining future skills, designing scalable data pipelines and infrastructure, establishing engineering standards, partnering on architecture, improving data quality, supporting governance and privacy, and collaborating with data scientists, analysts, and business stakeholders. The role also supports performance management, workforce planning, recruitment, and talent development.

Operates and monitors radio broadcast systems, corrects commercial logs in Dalet, verifies broadcast platforms, responds to service requests and Davicom telemetry alerts, coordinates technical issues, and documents anomalies. Requires broadcast operations experience, familiarity with broadcast clocks and specified software, problem-solving ability, and availability for variable evening, overnight, and weekend shifts.

Handles inbound and outbound customer interactions to retain and grow the existing customer base. Resolves billing, account, service, and fulfillment issues; negotiates downgrade or disconnection requests; promotes upsells and retention offers; processes orders and account changes; troubleshoots escalated concerns; monitors competitor offers; and meets quality, sales, and KPI targets.

Leads and develops a data engineering chapter while remaining hands-on in an agile squad. Responsibilities include coaching engineers, defining future capabilities, designing scalable data pipelines and infrastructure, establishing engineering standards, partnering with data architecture and analytics teams, improving data quality and governance, and supporting workforce planning and recruitment.

Le titulaire gère les activités d’approvisionnement pour des catégories assignées, notamment les relations fournisseurs, les appels de propositions, les négociations, l’octroi de contrats et le suivi des besoins internes. Il contribue aux stratégies d’acquisition, recherche de nouveaux fournisseurs, prépare des analyses pour les comités, collabore aux modèles de coût total de possession et établit des indicateurs de performance. Le poste exige une expérience en approvisionnement, de solides compétences contractuelles et la maîtrise du français et de l’anglais.

Reports and verifies news, researches stories in the field, prepares and reads radio news bulletins, conducts interviews, and contributes to talk programming. The role may also involve operating broadcasts, updating station websites and social media, attending press conferences, and coordinating with sources and field reporters. A valid driver's license, French fluency, journalism or communications training, radio or journalism experience, technical aptitude, and familiarity with Google Suite, Burli, and Omniplayer are required.

Provides strategic and operational HR partnership to managers and employees across designated stations and services. Responsibilities include employment documentation, collective agreement administration, HR policy guidance, disciplinary processes, labor-law compliance, recruitment support, statutory reporting, HR investigations, and payroll and benefits data coordination. The role requires strong French and English communication skills and collaboration with stakeholders inside and outside Quebec.

Leads competitive intelligence for the U.S. telecommunications market by monitoring competitor strategies, pricing, promotions, earnings, network expansion, and product developments. Produces executive reports, presentations, and briefings; partners with marketing, product, sales, and customer experience teams to develop commercial strategies and positioning. Builds centralized intelligence repositories, automates insight workflows with AI, evaluates market threats and opportunities, and supports launches and regional expansion initiatives.

Handles inbound and outbound customer contacts involving service downgrades, disconnections, billing, technical issues, and retention. Uses negotiation, sales, troubleshooting, and customized solutions to retain customers, resolve concerns, upsell products, and meet quality and KPI targets. Reviews competitor offers, processes orders, and supports escalated inquiries while delivering professional customer service in a rotating-shift call center environment.

Partners with leaders and cross-functional teams to align HR strategies with business objectives. Drives performance management, coaching, workforce planning, employee engagement, diversity and inclusion, organizational change, and strategic HR initiatives. Uses data analytics to support decision-making and helps build an adaptable, high-performing, and inclusive workplace. Requires strong HR consulting, coaching, facilitation, conflict resolution, analytical, and change-management skills, along with essential English/French bilingualism.

Handles inbound and outbound customer contacts from customers considering service downgrades or cancellations. Uses negotiation, retention, sales, troubleshooting, and customer service skills to resolve issues, promote Cogeco products, process orders, and meet quality and KPI targets. Responsibilities also include billing support, competitor research, escalated inquiry resolution, upselling, and working flexible rotating shifts in a 24/7 environment.

Manages relationships with property management teams and boards for newly acquired and existing bulk communities. Leads service launches, coordinates with sales, construction, and operations teams, improves customer experience, supports product sales and retention, develops community engagement plans, and uses customer feedback and NPS to drive improvements. Requires strong communication, organization, influence, customer focus, project coordination, and independent judgment.

Prepare and host continuous Radio Circulation broadcasts, monitor metropolitan traffic using road cameras, provide accurate real-time traffic updates, conduct interviews, answer motorists’ calls, coordinate with transportation partners, and share information with colleagues. The role requires strong French communication, improvisation, information synthesis, geographic interest, and the ability to work quickly and accurately under pressure.

Supports corporate development and strategic growth initiatives through mergers and acquisitions analysis, valuation modeling, due diligence, capital allocation assessments, ROI analysis, industry benchmarking, and investment recommendations. Maintains forecasts and long-term financial models, supports business-unit efficiency initiatives, and presents analyses to senior management and the Board. Requires strong financial modeling, analytical, communication, and French-English bilingual skills.

Creates, edits, publishes, and maintains digital content across websites, apps, and other channels. Manages CMS uploads and formatting, ensures brand consistency, optimizes content for SEO, monitors performance, troubleshoots CMS issues, performs cross-device QA, and documents content workflows. Collaborates with designers, product managers, and stakeholders while supporting English and Spanish content.

Creates, edits, publishes, and maintains digital content across websites, apps, and other channels using CMS platforms. Ensures content meets brand, SEO, accessibility, and quality standards; collaborates with cross-functional teams; monitors performance; troubleshoots CMS formatting issues; performs cross-device QA; and documents CMS workflows. Requires English-Spanish bilingual proficiency, strong writing skills, CMS familiarity, basic HTML/CSS and AI knowledge, and at least one year of relevant experience.

Leads broadcast engineering and infrastructure operations across Cogeco Media’s network. Oversees RF transmission systems, AoIP architecture, signal-chain integrity, critical IT/OT resilience, technology deployments, maintenance, regulatory compliance, vendors, budgets, business continuity, and operational performance. Manages multidisciplinary technical teams, develops talent, evaluates emerging technologies, and partners with business and technology leaders. Requires extensive broadcast or telecommunications infrastructure experience, bilingual French and English communication, a valid Class 5 driver’s license, and frequent travel across the network.

Administers and deploys network infrastructure across multiple sites, including LAN, WAN, WLAN, telecommunications links, routers, switches, firewalls, and Wi-Fi access points. Monitors availability and performance, troubleshoots network issues, supports IT and engineering teams as an escalation point, maintains network access control, documents configurations and procedures, ensures policy and regulatory compliance, and contributes to network architecture and improvement projects.

The technician performs maintenance, repair, and activation of main lines and distribution networks, ensuring customer service and troubleshooting network issues efficiently.