Jobs at Coalition

Lead design and execution of reinsurance pricing frameworks and actuarial models. Structure and price complex treaties, drive portfolio profitability reviews, set governance controls, collaborate with data science and engineering, and communicate pricing strategy to leadership and external partners.

Lead reinsurance pricing lifecycle: design and price complex treaties, develop and enhance actuarial models, drive portfolio profitability reviews, establish pricing governance, collaborate with data science/engineering/security, and communicate pricing strategy to leadership and external partners.

Lead product strategy and a team of product managers across underwriting, claims, and security to create a unified risk lifecycle. Own cross-functional feedback loops, product surfaces for security adoption and monetization, model-driven workflows, major platform migrations, and portfolio-level success metrics while partnering with Engineering, Data, Actuarial, GTM, and Claims.

Lead product strategy and execution for Coalition's claims experience, driving automation, tooling, migrations, and ML-powered insights. Partner with engineering, design, claims, data science, and operations to reduce manual work, improve workflow efficiency, and deliver measurable business and customer outcomes across complex, cross-functional initiatives.

Own labeling quality and methodology for ML datasets: define annotation guidelines, establish gold standards and IAA targets, manage Label Studio and vendor BPOs, partner with ML and product teams to design tasks, track label accuracy and operational metrics, and drive improvements including model-assisted labeling and active learning.

Measure and optimize underwriting using statistical analysis and machine learning on claims, risk signals, and underwriting data. Build models for risk assessment, pricing, and automation; create dashboards and reports; collaborate with actuarial, product, and engineering teams; lead initiatives and mentor team members to improve underwriting efficiency and risk selection.

Lead product strategy and roadmap for Coalition's claims experience, focusing on operational efficiency, automation, and platform migrations. Partner with engineering, design, data science, and cross-functional stakeholders to build tooling, drive system migrations, define requirements, and measure impact. Use data and AI/ML-powered insights to reduce manual work, increase claims capacity, and improve broker and policyholder outcomes while managing complex, cross-team initiatives.

Lead data-driven underwriting improvements by analyzing claims, risk signals, and underwriting data; build statistical and ML models for cyber risk assessment, pricing, and automation; produce dashboards and reports; collaborate with actuarial, product, and engineering teams; mentor teammates and lead cross-functional initiatives to optimize underwriting and risk selection.

Lead labeling quality and methodology for ML at Coalition: design annotation tasks, define quality frameworks (IAA, gold standards), manage Label Studio and vendor BPOs, partner with ML/data teams, and track operational metrics to improve accuracy and throughput.

Own and grow a quota-based portfolio of VARs and strategic partners to drive adoption and revenue for Coalition's Wirespeed ADR platform. Recruit, enable, and co-sell with partners; build go-to-market plans, run events and webinars, forecast and report via CRM, and develop multi-level partner relationships to accelerate deals and demand.

Manage complex cyber, tech, and media insurance claims: coordinate breach response vendors, evaluate coverage and liability, set reserves, handle litigation, liaise with brokers and partner carriers, support underwriting and business development, and lead client engagement and training.

Design, build, and maintain scalable backend services (Python/Go) that integrate statistical and machine learning models to automate underwriting decisioning. Ensure observability, monitoring, testing, and operational stability. Lead projects, drive architecture, and collaborate with product, underwriting, and data science to scale underwriting workflows and automation.

Design, build, and operate scalable backend services in Python or Go to power underwriting decisioning. Integrate statistical and ML models, implement APIs (REST, gRPC/GraphQL), ensure observability and testing, lead projects, and collaborate with product, data science, and underwriting teams to automate underwriting workflows.

Manage complex cyber, tech, and media insurance claims in Germany: coordinate breach and forensic response, assess liability and coverage, oversee vendors and litigation, collaborate with underwriters and partner carriers, and lead client engagements and trainings across EEA.

Build and manage broker relationships to generate qualified opportunities, meet sales quotas, and manage post-sale partner success. Track sales activities, champion Coalition's insurance and cyber-risk solutions, identify broker risks and adoption trends, and provide guidance through regular success reviews.

Provide high-quality support to prospective and current customers via chat, email, and occasional phone; onboard and train team members; create and improve training materials; resolve complex customer issues end-to-end; perform administrative insurance tasks; and collaborate across sales, security, claims, and product teams to reduce customer pain points.

Manage high-volume customer support for brokers and policyholders via chat, email, and phone. Onboard and train CS team members, create coaching and documentation, resolve complex customer issues end-to-end, perform administrative insurance tasks, and partner cross-functionally to reduce customer pain points.

Provide high-quality support to prospective and current customers via live chat, email, and phone; route and coordinate inquiries across sales, security, insurance, and claims; educate customers on Coalition products and quoting/cybersecurity platforms; perform administrative insurance functions; capture feedback and drive product and process improvements; support training and onboarding for the Customer Success team.

Provide frontline support to prospective and current customers via chat, email, and phone; route inquiries to sales, security, insurance, and claims; educate users on quoting and cybersecurity platforms; perform administrative insurance tasks; capture feedback and collaborate on product and process improvements while maintaining empathetic, professional communication.

Perform quarterly reserving and profit-share analyses for P&C lines, build and maintain reserve exhibits and dashboards, analyze large datasets, partner with claims, finance and underwriting to identify loss drivers, refine reserving methodologies, prepare actuarial reports for stakeholders, and drive automation and process improvements to ensure accurate financial reporting.