Jobs at CME

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support tickets, performs system updates and maintenance, supports cloud integrations, and documents technical solutions. Coordinates with internal teams, trains customers, conducts technical evaluations, and contributes to process improvement, root cause analysis, and healthcare compliance. Requires extensive healthcare IT or radiology support experience, strong Windows and Linux administration, database, networking, infrastructure, and customer service skills.

Provides first- and second-level technical support for healthcare IT systems, troubleshooting escalated issues across Windows, Linux, hardware, networking, and clinical applications. Coordinates client implementations, owns tasks, manages ticket triage, communicates with customers, documents incidents, and collaborates with IT, Product, and Engineering teams. The role also supports process improvement, regulatory compliance, knowledge-base maintenance, and on-call operations.

Designs, builds, and maintains scalable data platforms and resilient pipelines using Medallion architecture, Databricks, Apache Spark, Parquet, Iceberg, and Delta Lake. The role includes database optimization for PostgreSQL and SQLite, data quality and performance monitoring, ETL/ELT development, troubleshooting, documentation, and collaboration with analytics stakeholders.

Provide first- and second-level technical support for healthcare IT systems through phone, email, and ticketing channels. Troubleshoot issues, triage and escalate tickets, document incidents, assist with system updates and user onboarding, and maintain knowledge resources. Collaborate with IT, Product, and Engineering teams to resolve complex problems, support customers, ensure compliance with IT policies, and improve support processes. Participate in on-call rotations and support queue monitoring.