Jobs at Cleo

The Sales Development Representative will identify and prospect new accounts, generate sales opportunities, and collaborate with marketing, while achieving monthly targets.

The Sales Development Representative will engage in B2B SaaS sales, leveraging AI sales tools and managing CRM processes to facilitate order and procurement discussions.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Provide night-shift support for Cleo B2B Cloud customers: investigate and resolve EDI translation and transfer issues, manage CIC environment, onboard trading partners, perform bug fixes, and escalate critical incidents while communicating root causes to customers.

The Technical Solutions Manager oversees managed services accounts, ensuring service delivery, client satisfaction, effective communication, and project management.

Design and implement end-to-end EDI/B2B integration solutions: develop EDI maps and business processes, set up communications (AS2, SFTP, FTP, HTTP), perform unit/integration/UAT testing, conduct performance tuning, produce documentation, and transition projects to support while managing multiple concurrent implementations.

Lead a night-shift EDI/B2B cloud support team for Cleo Integration Cloud, manage ticketing and escalations, ensure SLA adherence, provide technical SME support for EDI mapping and protocols (AS2, SFTP), drive process improvements, monitor KPIs, and deliver training to enhance team performance and customer satisfaction.

Lead implementations of Cleo cloud integration solutions: design architectures, build EDI maps and business processes, configure AS2/SFTP/HTTP integrations, perform testing and performance tuning, and transition projects to support.

The Senior UX Designer will create AI-driven user experiences for complex supply chain applications, conducting user research, collaborating across teams, and designing intuitive workflows.

Design and develop full-stack cloud components, influence software architecture, troubleshoot production, author specifications and documentation, participate in Agile squads, collaborate across teams, contribute to CI/CD and DevOps, write and maintain clean tested code, and mentor junior engineers.

Lead product strategy and execution: discover customer needs, define requirements and prototypes, prioritize roadmaps, work with engineering to deliver features, drive launches and go-to-market, and evangelize products while soliciting customer feedback to improve experience and growth.