Jobs at Cleo

Own strategic customer relationships, account plans, expansion revenue, renewals, negotiations, and executive stakeholder engagement. Lead complex sales cycles, monitor account health, conduct business reviews, maintain CRM and forecasts, and collaborate with Customer Success, Support, Professional Services, SDRs, and Solution Consultants. Apply AI responsibly for account research, opportunity prioritization, communication, pipeline management, and sales productivity. Travel is required approximately 30% of the time.

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.

Implements B2B EDI and integration solutions for enterprise clients. Responsibilities include analyzing data and business processes, designing mappings, configuring and deploying customer solutions, explaining architecture, supporting project delivery, and collaborating across teams. The role develops expertise in Cleo Integration Suite, APIs, communication protocols, ERP integrations, automation, and AI-assisted implementation documentation and coding.

Own the technical side of standard B2B SaaS sales cycles, including discovery, solution scoping, demonstrations, POCs, RFP responses, and technical handoffs. Advise customers on EDI, supply chain connectivity, ERP integrations, APIs, and AI capabilities. Collaborate with Sales, Product Management, Customer Success, and Professional Services while managing multiple opportunities and creating reusable presales assets.

Develops, maintains, and enhances Cleo software applications using Java, TypeScript, Angular, Node.js, and SQL. Responsibilities include designing solutions, writing and testing code, debugging defects, collaborating cross-functionally, documenting software, and upgrading existing applications. The role emphasizes AI-assisted development, including coding assistants, LLM APIs, and agentic AI patterns.

Develop and sustain full-stack cloud software, including AI and agentic capabilities. Design architectures, write high-quality code, test components, troubleshoot production issues, support CI/CD and DevOps workflows, document technical solutions, communicate risks, and mentor junior engineers. The role requires hands-on experience with Java, Node.js, TypeScript, Angular, and SQL, plus the ability to integrate LLMs and agentic workflows into production systems.

Lead UX design for complex enterprise supply chain software and AI-enabled workflows. Responsibilities include user research, problem framing, information architecture, wireframes, prototypes, interaction models, high-fidelity UI, design systems, and continuous validation. Collaborate with product, engineering, architecture, data, AI, and executive stakeholders to create usable, explainable, trustworthy experiences involving automation, recommendations, conversational interfaces, and decision support.

Writes and maintains automated tests for web, mobile, and backend applications; performs performance, load, regression, integration, and system testing; documents and tracks defects; collaborates with engineering, product, and QA teams; participates in code reviews; and uses AI coding assistants to create tests, generate mock data, and troubleshoot failures.

Owns end-to-end EDI and integration implementations for enterprise customers. Configures EDI, APIs, communication protocols, ERP integrations, business processes, and data mappings; implements REST and SOAP APIs with OAuth; performs testing and troubleshooting; and supports customer workshops, UAT, and issue resolution. The role requires customer-facing implementation skills, supply chain integration knowledge, and the ability to use AI tools to accelerate project delivery.

Manage end-to-end SaaS implementation projects for B2B integration, EDI, and supply chain solutions. Responsibilities include planning schedules and resources, conducting kickoffs and status meetings, coordinating technical and customer teams, managing risks and changes, tracking progress, maintaining documentation, and ensuring on-time delivery, budget adherence, customer satisfaction, and successful go-live.

Designs and implements complex software changes across platform components, defines architecture patterns, evaluates technologies, and supports software products. The role applies AI-first development practices and builds AI-powered and agentic capabilities using LLM APIs, tool use, memory, and MCP integrations. It also involves cross-team consultation, risk reporting, technical leadership, mentoring, and knowledge transfer.

Designs AI-native enterprise UX for complex supply chain workflows. Responsibilities include user research, problem framing, information architecture, wireframes, prototypes, interaction models, high-fidelity UI, AI-assisted design workflows, usability validation, design systems, and close collaboration with product, engineering, architecture, and AI teams. The role establishes trusted, explainable, user-controlled AI experiences while influencing product direction and implementation quality.

Identify and prospect new accounts across target European countries, generate qualified opportunities through outbound calling, email, and social selling, and build pipeline for the EMEA sales team. The role involves qualifying prospects, tailoring account messaging, collaborating with Marketing, explaining Cleo’s value proposition, meeting monthly activity and opportunity targets, and developing expertise in Cleo’s products, supply chain technology, and sales tools.

Manage onboarding, implementation, renewals, customer interactions, lifecycle processes, usage analysis, escalations, and cross-sell or upsell opportunities for enterprise software customers. Collaborate with Sales, Services, Support, and Product teams; maintain accurate customer records; develop customer success methodologies; and ensure timely follow-up throughout the customer journey.

The Sales Development Representative will prospect new accounts, initiate sales cycles, qualify prospects, and build pipeline for Account Executives through cold calling, email, social selling, and AI-powered outreach. Responsibilities include using intent data and sales intelligence tools, crafting personalized messaging, collaborating with Marketing, meeting activity and opportunity targets, and developing expertise in Cleo’s AI-driven integration platform. The role offers SaaS sales training and advancement into future sales positions.

Lead technical delivery of complex EDI, API, ERP, and B2B integrations from implementation through hypercare. Configure workflows, data mappings, APIs, security, and communication protocols; troubleshoot production issues and optimize performance. Serve as the primary technical contact for customers, lead workshops and UAT, manage escalations, and collaborate with project managers and architects. Mentor junior engineers, conduct code reviews, and promote reusable engineering practices and documentation.

Provides customer-facing implementation and consulting services for cloud-based EDI and B2B integrations. Responsibilities include gathering requirements, designing integration architectures, developing EDI maps and business processes, configuring AS2 and SFTP connections, testing, performance tuning, resolving integration issues, documenting solutions, planning go-live and warranty support, and coordinating multiple projects through completion.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Own Cleo’s application and product security program across SaaS and customer-hosted products. Lead SSDLC practices, threat modeling, security tooling, vulnerability management, penetration testing, coordinated disclosure, CVE publication, and NIST CSF controls. Define product security standards, roadmap, secure defaults, access controls, and customer-facing advisories. Partner with engineering, product, architecture, and customers while guiding security engineers and consultants. Also establish protections for LLM applications, AI agents, and AI-assisted development workflows.

Manage customer-facing technology implementation projects from kickoff through closure, owning scope, schedule, budget, quality, risks, and delivery outcomes. Coordinate customers, executives, implementation engineers, and cross-functional teams across multiple concurrent projects. Lead planning, status communication, forecasting, resource management, and budget tracking. Apply and help develop AI-enabled PMO workflows, while communicating the value of cloud-based B2B integration solutions. Travel approximately 15% for customer visits, partner meetings, events, and team planning.