Jobs at Cleo

Manage multiple customer-facing technology implementation projects from kickoff through closure. Own delivery outcomes while coordinating customers, implementation engineers, executives, and cross-functional teams. Oversee scope, schedules, budgets, risks, quality, forecasting, and resource management. Lead planning sessions and delivery meetings, communicate project status, and help improve PMO best practices. The role focuses on cloud-based, integration-oriented solutions, with EDI, MFT, data movement, or file transfer experience preferred.

Lead product strategy and execution: discover customer needs, define requirements and prototypes, prioritize roadmaps, work with engineering to deliver features, drive launches and go-to-market, and evangelize products while soliciting customer feedback to improve experience and growth.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

The Sales Development Representative will identify and prospect new accounts, generate sales opportunities, and collaborate with marketing, while achieving monthly targets.

The Technical Solutions Manager oversees managed services accounts, ensuring service delivery, client satisfaction, effective communication, and project management.

Design and implement end-to-end EDI/B2B integration solutions: develop EDI maps and business processes, set up communications (AS2, SFTP, FTP, HTTP), perform unit/integration/UAT testing, conduct performance tuning, produce documentation, and transition projects to support while managing multiple concurrent implementations.

Lead a night-shift EDI/B2B cloud support team for Cleo Integration Cloud, manage ticketing and escalations, ensure SLA adherence, provide technical SME support for EDI mapping and protocols (AS2, SFTP), drive process improvements, monitor KPIs, and deliver training to enhance team performance and customer satisfaction.

Lead implementations of Cleo cloud integration solutions: design architectures, build EDI maps and business processes, configure AS2/SFTP/HTTP integrations, perform testing and performance tuning, and transition projects to support.

The Senior UX Designer will create AI-driven user experiences for complex supply chain applications, conducting user research, collaborating across teams, and designing intuitive workflows.

Design and develop full-stack cloud components, influence software architecture, troubleshoot production, author specifications and documentation, participate in Agile squads, collaborate across teams, contribute to CI/CD and DevOps, write and maintain clean tested code, and mentor junior engineers.

Implement and deliver end-to-end EDI/B2B integrations: design solutions, develop EDI maps and processes, configure partner communications (AS2/SFTP), test (unit, SIT, UAT, performance), document, and transition to support while managing multiple projects.