Teams at Cleo

Provide night-shift support for Cleo B2B Cloud customers: investigate and resolve EDI translation and transfer issues, manage CIC environment, onboard trading partners, perform bug fixes, and escalate critical incidents while communicating root causes to customers.

The Technical Solutions Manager oversees managed services accounts, ensuring service delivery, client satisfaction, effective communication, and project management.

Design and implement end-to-end EDI/B2B integration solutions: develop EDI maps and business processes, set up communications (AS2, SFTP, FTP, HTTP), perform unit/integration/UAT testing, conduct performance tuning, produce documentation, and transition projects to support while managing multiple concurrent implementations.