Teams at Cleo

Design and implement end-to-end EDI/B2B integration solutions: develop EDI maps and business processes, set up communications (AS2, SFTP, FTP, HTTP), perform unit/integration/UAT testing, conduct performance tuning, produce documentation, and transition projects to support while managing multiple concurrent implementations.

Lead a night-shift EDI/B2B cloud support team for Cleo Integration Cloud, manage ticketing and escalations, ensure SLA adherence, provide technical SME support for EDI mapping and protocols (AS2, SFTP), drive process improvements, monitor KPIs, and deliver training to enhance team performance and customer satisfaction.

Lead implementations of Cleo cloud integration solutions: design architectures, build EDI maps and business processes, configure AS2/SFTP/HTTP integrations, perform testing and performance tuning, and transition projects to support.