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Cloud • eCommerce • Information Technology • Professional Services • Software
Manage multiple customer-facing technology implementation projects from kickoff through closure. Own delivery outcomes while coordinating customers, implementation engineers, executives, and cross-functional teams. Oversee scope, schedules, budgets, risks, quality, forecasting, and resource management. Lead planning sessions and delivery meetings, communicate project status, and help improve PMO best practices. The role focuses on cloud-based, integration-oriented solutions, with EDI, MFT, data movement, or file transfer experience preferred.
Cloud • eCommerce • Information Technology • Professional Services • Software
Own the strategy, roadmap, discovery, delivery, and adoption of a supply chain orchestration product. Define workflows across ERP, WMS, TMS, APIs, EDI, and partner systems; prioritize measurable customer and business outcomes; collaborate with engineering, architecture, UX, data science, sales, and customer teams; and identify AI applications for exception diagnosis, guided resolution, and workflow automation.
Cloud • eCommerce • Information Technology • Professional Services • Software
Provides technical leadership for support operations involving EDI, API, SFTP, and transaction ecosystems. Leads P1/P2 incident response, advanced troubleshooting, root-cause analysis, backlog governance, SLA adherence, queue health, coaching, and process automation. The role focuses on reducing repeat failures, improving resolution times, maintaining ticket quality, and strengthening team capability through structured escalation management and operational improvements.
