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Cloud • eCommerce • Information Technology • Professional Services • Software
Provides technical leadership for support operations involving EDI, API, SFTP, and transaction ecosystems. Leads P1/P2 incident response, advanced troubleshooting, root-cause analysis, backlog governance, SLA adherence, queue health, coaching, and process automation. The role focuses on reducing repeat failures, improving resolution times, maintaining ticket quality, and strengthening team capability through structured escalation management and operational improvements.
Cloud • eCommerce • Information Technology • Professional Services • Software
Supports Cleo B2B Cloud customer environments by managing CIC systems, troubleshooting EDI incidents and alerts, investigating data issues, fixing production translation problems, onboarding trading partners, and configuring SFTP/AS2 connections. Collaborates across internal teams, escalates critical issues, communicates root causes, and owns customer problems through resolution.
Cloud • eCommerce • Information Technology • Professional Services • Software
Lead DevOps and platform engineering strategy for AWS-based SaaS products. Modernize applications, reduce architectural coupling, and improve independent delivery. Design and operate CI/CD platforms with GitHub Actions and Jenkins, manage AWS infrastructure using Terraform and Kubernetes, and establish observability, security, and operational standards. Lead AI-augmented engineering initiatives, support AI workloads, govern infrastructure agents, mentor engineers, and drive cross-team modernization and reliability improvements.
