Team Manager, Content Curation

As a Team Manager in the SPM Master team, you will report to the Content Manager and will be accountable for managing an India-based Operations team that is responsible for the curation of the relevant content from academic literature.

About You – experience, education, skills, and accomplishments

• Work cross functionally forming strategic relationships with stakeholders across Clarivate including but not limited to Content Operations and Content Technology, Product Managers, Analytics, Program and Quality Management and vendors.
• Strong leadership, collaboration, motivation, and communication skills with the ability to interact effectively and persuasively with a variety of stakeholders in different geographies.
• Ability to solve problems, focus on what’s important, eliminate blockers and define priorities.
• Excellent process management capabilities with a strong focus for identifying opportunities for synergies and simplification of complex processes. Knowledge of Agile processes and delivery preferred.
• At least 5 years’ experience in a global corporate setting with previous management or equivalent experience in project or process leadership preferred.
• Excellent management skills in particular in defining clear objectives and ensuring accountability, monitoring progress, measuring results, and delivering timely and objective feedback.

What will you be doing in this role?

• Manage a diverse team to support content processing and direct customer value add in Clarivate products.
• Create a culture focused on execution and performance. Ensure key performance indicators for quality, timeliness and completeness are established and delivered, with reporting, best practises, and robust quality control to drive continuous improvement.
• Set and execute clear operational delivery, including development and operational standards and SLAs that create a robust set of processes (manual and automated) for operational needs within Clarivate’s Content ecosystem.
• Help define and manage the wider team’s finances, reconciling volumes with vendor spend and headcount.
• Build a customer-focused Content team and develop an environment which stimulates innovation.
• Play a role in major decisions and initiatives in a manner that will enable the Content Function to achieve its long-term objectives.
• Act with velocity and focus to promote the services of the Content organization.
• Communicate initiatives to senior management, set timelines and manage expectations for all deliverables and releases.
• Demonstrate perseverance and courage to achieve goals even when faced with resistance or setbacks.
• Create a culture of success, motivating, and developing colleagues to achieve their full potential.

Work hours-

Monday to Friday 9-6 PM IST, Hybrid work

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.