Jobs at City Lodge Hotels Limited

Supervises and trains front office staff while ensuring courteous guest arrival and departure procedures. Manages front office administration, financial processes, staffing, budgets, occupancy, room rates, documentation, compliance, and service standards. Supports reception and reservations as needed, handles company funds, participates in employee training and HR processes, and works shifts in a hotel environment.

Supports the Administration Controller with hotel accounting, financial controls, payroll, HR administration, accounts payable and receivable, audit compliance, bank reconciliations, month-end and year-end closing, float management, and financial transaction processing. The role also maintains legislative and internal control compliance, safeguards company funds, manages documentation, and supports positive employee and guest relationships. Long hours and shift work may be required in accordance with hospitality operations.

Provides secure IT solutions across business units and hotels. Responsibilities include security monitoring, incident response, vulnerability and patch management, penetration testing, compliance assessments, network and system security, disaster recovery, security policy development, change management, vendor coordination, escalations, technical support, and 24/7 emergency support.

Supervise and train front office staff, manage front desk administration and finances, ensure guest satisfaction and brand standards, maintain staffing levels, comply with health, safety and legal requirements, and support reception/reservations as needed.

Drive revenue by identifying and pursuing new and existing hotel accounts, manage travel business, maintain CRM and sales booking systems, support RFP/RFI processes, analyze sales data, and align with hotel sales plans and brand standards.

Develop and execute sales strategies to grow hotel revenue within managed accounts. Identify and pursue new leads, manage RFP/RFI processes, maintain CRM records, build client relationships, analyze sales data, support hotel sales plans, monitor competitors, promote brand standards, travel for sales, and participate in personal development activities.

Convert bedroom, boardroom, and conference room inquiries into confirmed reservations. Respond to guest communications, prepare check-in documentation, handle cancellations/modifications, perform reservation administrative tasks, support revenue protection and compliance, and maintain high customer service standards.

Supervise and train front office staff; manage front office administration including financials, budgets, staffing, and PMS operations; ensure excellent guest service and brand standards; enforce health, safety and legal compliance; support reception/reservations as needed; participate in HR tasks, training, and continuous improvement to meet occupancy and rate targets.