Jobs at City Lodge Hotels Limited

Supervise and train front office staff, manage front desk administration and finances, ensure guest satisfaction and brand standards, maintain staffing levels, comply with health, safety and legal requirements, and support reception/reservations as needed.

Drive revenue by identifying and pursuing new and existing hotel accounts, manage travel business, maintain CRM and sales booking systems, support RFP/RFI processes, analyze sales data, and align with hotel sales plans and brand standards.

Develop and execute sales strategies to grow hotel revenue within managed accounts. Identify and pursue new leads, manage RFP/RFI processes, maintain CRM records, build client relationships, analyze sales data, support hotel sales plans, monitor competitors, promote brand standards, travel for sales, and participate in personal development activities.

Convert bedroom, boardroom, and conference room inquiries into confirmed reservations. Respond to guest communications, prepare check-in documentation, handle cancellations/modifications, perform reservation administrative tasks, support revenue protection and compliance, and maintain high customer service standards.

Supervise and train front office staff; manage front office administration including financials, budgets, staffing, and PMS operations; ensure excellent guest service and brand standards; enforce health, safety and legal compliance; support reception/reservations as needed; participate in HR tasks, training, and continuous improvement to meet occupancy and rate targets.