Teams at City Lodge Hotels Limited

Supervise and train front office staff, manage front desk administration and finances, ensure guest satisfaction and brand standards, maintain staffing levels, comply with health, safety and legal requirements, and support reception/reservations as needed.

Drive revenue by identifying and pursuing new and existing hotel accounts, manage travel business, maintain CRM and sales booking systems, support RFP/RFI processes, analyze sales data, and align with hotel sales plans and brand standards.

Convert bedroom, boardroom, and conference room inquiries into confirmed reservations. Respond to guest communications, prepare check-in documentation, handle cancellations/modifications, perform reservation administrative tasks, support revenue protection and compliance, and maintain high customer service standards.