Jobs at Citiside Property Management

Serves as the primary contact for company clients, handling inquiries, complaints, billing questions, payments, notifications, and account support. Coordinates with internal teams to resolve issues, maintains accurate interaction records, and ensures communications comply with company policies and regulations. The role emphasizes client satisfaction, retention, empathy, communication, organization, problem-solving, and multitasking in a property management environment.

Provides client intake, assessment, advocacy, case planning, and service coordination for tenant or account issues. Coordinates maintenance teams, contractors, vendors, and internal staff to resolve service requests, tracks progress, documents communications, and ensures compliance with agreements and service standards. Maintains regular client communication, resolves disputes, supports retention, and improves daily service delivery.

Serve as the primary client contact through email, phone, and chat; maintain accurate CRM records; analyze support KPIs and produce reports; assist with billing and numerical inquiries; troubleshoot issues; and coordinate escalations with operations and product teams.

Serves as the primary client liaison, managing communications, relationships, inquiries, and feedback. Coordinates meetings, maintains CRM records, supports client onboarding and renewals, prepares documentation, and tracks service delivery. Collaborates with internal teams to fulfill client requests, provides status updates, resolves routine issues, escalates complex problems, and supports process improvements that enhance client satisfaction. The role requires strong organization, communication, multitasking, problem-solving, and customer service skills.

Manage client relationships as the primary customer contact, focusing on retention, satisfaction, onboarding, account growth, and contract renewals. Identify upselling and cross-selling opportunities, coordinate with internal technical and product teams, track account performance, and present ROI and status reports to clients and leadership. The role requires strong communication, problem-solving, CRM proficiency, and the ability to engage with executive stakeholders.

Manage organic social media strategy and content calendars, create and edit short- and long-form videos, maintain website content, and implement SEO strategies to increase rankings and organic traffic. The role requires strong communication, organization, independence, and proficiency with video editing, website platforms, analytics, and SEO tools. This is a remote, part-time position requiring 20 hours per week and exclusive work commitment.