Teams at Citiside Property Management

Serves as the primary contact for company clients, handling inquiries, complaints, billing questions, payments, notifications, and account support. Coordinates with internal teams to resolve issues, maintains accurate interaction records, and ensures communications comply with company policies and regulations. The role emphasizes client satisfaction, retention, empathy, communication, organization, problem-solving, and multitasking in a property management environment.

Provides client intake, assessment, advocacy, case planning, and service coordination for tenant or account issues. Coordinates maintenance teams, contractors, vendors, and internal staff to resolve service requests, tracks progress, documents communications, and ensures compliance with agreements and service standards. Maintains regular client communication, resolves disputes, supports retention, and improves daily service delivery.

Serve as the primary client contact through email, phone, and chat; maintain accurate CRM records; analyze support KPIs and produce reports; assist with billing and numerical inquiries; troubleshoot issues; and coordinate escalations with operations and product teams.