Jobs at Ciklum

Manage and grow a portfolio of RCG clients through account strategy, upselling, cross-selling, digital transformation initiatives, and trusted technology advisory. Coordinate internal engineering and digital teams to design and deliver compliant technology solutions. Responsibilities include client relationship management, sales growth, portfolio diversification, market and competitive research, and oversight of technical implementations.

Provides first-level technical support for customer-facing solutions, managing inbound requests, diagnosing root causes, resolving incidents within service levels, guiding customers through solutions and training, and escalating complex issues. The role also monitors functional escalations, supports customer communities, develops expertise in applications and service desk tools, and provides after-hours support for priority incidents.

Develops, operates, and maintains SAP solutions for manufacturing technology across product teams. Supports incident management and writes custom ABAP code in SAP ECC and S/4HANA environments. Requires experience with SAP PM, MM, PP, and WM modules, S/4HANA upgrades, and communicating technical concepts to technical and functional stakeholders. Knowledge of plant maintenance, warehousing, logistics, ABAP OO, ABAP RAP, API specifications, and Tosca is advantageous.

Provides first-level technical support for customer-facing solutions, managing inbound requests, diagnosing root causes, resolving incidents within service levels, and escalating complex issues. The role includes customer communication, functional guidance, after-hours priority incident support, service desk procedure adherence, and collaboration with partner support teams. Candidates need at least one year of technical support experience; knowledge of XML, web services, databases, SQL, JavaScript, HTML/CSS, or AS2 is advantageous.

Develop and architect scalable Salesforce solutions using Apex, Visualforce, Lightning Web Components, Flows, and integrations. Build REST, SOAP, and Bulk API connections, conduct testing and code reviews, maintain CI/CD deployments with GitHub and Salesforce CLI, and document system processes. Support Salesforce Service Cloud across commercial, marketing, operations, and customer service teams while collaborating with stakeholders and mentoring junior team members.

Leads business analysis for a large-scale government digital transformation program. Defines and manages business, user, system, and non-functional requirements across the full lifecycle, facilitates stakeholder workshops, prioritizes backlogs, governs scope, supports solution implementation and acceptance testing, and partners with product and technology teams. The role also establishes BA processes, models workflows, mentors analysts, evaluates process improvements, and contributes to product strategy.

Designs and governs enterprise software architectures by translating business goals into business, information, and technology architecture models. Defines architecture visions, evaluates trade-offs through proof-of-concepts and benchmarking, manages architecture documentation, and communicates decisions to stakeholders. Reviews downstream design decisions and guides software development, testing, deployment, and project delivery. Requires extensive software development and solution architecture experience, strong Azure and microservices expertise, and the ability to influence senior client decision-makers.

Lead architecture, development, testing, performance optimization, and release management for flagship Flutter iOS and Android applications. Build pixel-perfect interfaces from Figma designs, create reusable widgets, integrate APIs, manage app-store submissions, and leverage AI-assisted development tools. Collaborate with product, design, backend, and leadership teams while mentoring engineers and improving engineering quality, automation, and delivery velocity.

Develop and architect Salesforce solutions for commercial, marketing, operations, and customer service teams. Build Apex, Visualforce, Lightning Web Components, Flows, integrations, and automated processes. Perform code reviews, testing, debugging, documentation, compliance auditing, and CI/CD deployments. Collaborate with technical and business stakeholders, support Salesforce platform operations, and mentor junior engineers and administrators.

Develop and architect scalable Salesforce solutions for Service Cloud, including Apex, Visualforce, LWC, Flows, integrations, APIs, security, and automation. Participate in testing, code reviews, CI/CD deployments, documentation, compliance, troubleshooting, and stakeholder collaboration. Provide guidance to junior team members and support strategic projects across commercial, marketing, operations, and customer service functions.

Lead frontend architecture and development for consumer- and attorney-facing web applications. Build responsive, accessible Angular SPAs from product concepts and Figma designs, expand the design system, implement testing and monitoring, optimize performance and reliability, collaborate with backend and product teams, and mentor engineers.

Manages, edits, proofreads, and publishes digital content across websites, blogs, and social media. Ensures content quality, consistency, and brand alignment while collaborating with designers and developers. Responsibilities include CMS administration, content uploads, updates, and quality control. Requires at least two years of CMS experience, basic HTML/CSS knowledge, and upper-intermediate English. Familiarity with Adobe Creative Suite and Jira is desirable.

Design, implement, and maintain scalable backend data pipelines and processing platforms for an AI-native cloud platform. Build reliable cybersecurity solutions, select appropriate technologies and architectures, optimize cloud-service scalability and performance, and integrate internal and external APIs. Collaborate with cross-functional engineering teams to deliver robust, cloud-native systems.

Develop and architect .NET systems for algorithmically ranking partners and managing homepage content. Build RESTful APIs, support carousel curation and experimentation, expand ranking capabilities, and collaborate with engineers on technical delivery. The role requires strong C#, .NET, AWS, testing, debugging, communication, and architectural skills. ML and data science expertise are not required, though familiarity with event-driven architecture, BigQuery, datasets, experimentation, and React is desirable.

Design, implement, and maintain scalable backend data pipelines and processing platforms for an AI-native cloud platform. Build reliable solutions for cybersecurity use cases, select appropriate technologies and architectures, optimize cloud service performance, and integrate internal and external APIs. Collaborate with cross-functional engineering teams in a cloud-native environment.

Own end-to-end product design tracks from discovery and research through handoff. Conduct user research, facilitate workshops, create flows, personas, journey maps, wireframes, prototypes, and specifications. Contribute to design systems across web and mobile, collaborate with developers and product teams, present decisions to stakeholders, mentor junior designers, and support presales design strategy.

Design, build, and operate production agentic AI systems for enterprise clients. Develop autonomous agents using Glean, OpenAI/GPT Enterprise, and AWS or GCP. Own agent workflows from architecture and implementation through deployment, monitoring, evaluation, security, and iteration. Apply tool calling, RAG, multi-step orchestration, memory, prompt engineering, structured outputs, permission-aware retrieval, and cost and latency optimization. Measure reliability and quality using evaluations and maintain enterprise-scale production software.

Design and build production agentic AI systems for enterprise clients. Develop autonomous agents using Glean, OpenAI/GPT Enterprise, and AWS or GCP. Own agent lifecycles from architecture and implementation through deployment, monitoring, evaluation, and iteration. Apply tool calling, RAG, multi-step orchestration, memory, prompt engineering, structured outputs, permission-aware retrieval, and observability to create reliable, secure, maintainable enterprise-scale AI solutions.

Develop and architect scalable Salesforce solutions using Apex, Visualforce, Lightning Web Components, Flows, and APIs. Build integrations, perform testing and code reviews, manage CI/CD deployments, document systems, and support Salesforce operations. Collaborate with commercial, marketing, operations, and customer service stakeholders while contributing to architecture, automation, security, and technical guidance for junior team members.

Leads business analysis for a large-scale government digital transformation program. Defines and manages business, user, system, and non-functional requirements across the full lifecycle, facilitates stakeholder workshops, prioritizes backlogs, governs scope, supports solution implementation and acceptance testing, and partners with product and technology leaders. The role also establishes BA processes, models solutions using UML and BPMN, mentors analysts, and contributes to continuous improvement and product strategy.