Chewy
All Teams
Customer Care
In our award-winning Customer Care organization, we empower you to bring your best self to work—authentic, curious, and ready to make a difference. Whether you’re delighting pet parents as a Customer Care Agent, enhancing Voice of Customer processes in Operations, or driving innovation as a Data Scientist or member of the Product team, you’ll be shaping solutions and experiences that redefine world-class service. With comprehensive training, resources, and a collaborative, supportive team, you’ll have the tools to grow, share your ideas, and make a meaningful impact every single day.
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Recently posted jobs
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Provides strategic HR partnership to virtual veterinary care teams, supporting workforce planning, talent acquisition, employee relations, engagement, retention, performance management, succession planning, leadership development, compliance, communications, business launches, and integrations. The role advises leaders, drives people strategies and change, supports investigations, and travels up to 25% while working a flexible schedule.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Maintains and improves automated fulfillment-center control systems, including PLCs, conveyors, sorters, scanners, drives, networks, and electrical systems. Troubleshoots downtime, performs root-cause analysis, coordinates solutions with vendors and operations, supports facilities technicians, monitors equipment metrics, mentors technicians, and ensures OSHA and organizational safety compliance.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Lead the modernization of Chewy’s fulfillment technology and warehouse management systems. Define architecture, write production code, build resilient cloud and edge systems, develop mobile warehouse applications, establish workflow and integration patterns, and integrate analytics, AI, robotics, and decisioning systems. Provide technical direction across teams, lead design and code reviews, improve engineering practices, and mentor engineers while ensuring high availability, observability, auditability, and operational continuity.
