Chewy
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Customer Care
In our award-winning Customer Care organization, we empower you to bring your best self to work—authentic, curious, and ready to make a difference. Whether you’re delighting pet parents as a Customer Care Agent, enhancing Voice of Customer processes in Operations, or driving innovation as a Data Scientist or member of the Product team, you’ll be shaping solutions and experiences that redefine world-class service. With comprehensive training, resources, and a collaborative, supportive team, you’ll have the tools to grow, share your ideas, and make a meaningful impact every single day.
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Recently posted jobs
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Provides onsite HR administrative support, including employee orientations, absenteeism and time-off tracking, payroll and timecard adjustments, employee file maintenance, policy documentation, HR communications, and employee support. Serves as a primary contact for HR-related questions and performs additional HR duties as assigned.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Leads enterprise team member experience, engagement, culture, onboarding, and resource group programs. Develops scalable frameworks, measures program effectiveness, drives cross-functional alignment and change adoption, and partners with HR and business leaders. Oversees portfolio planning, budgets, execution, and a high-performing team while improving engagement, belonging, onboarding effectiveness, and overall employee experience.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Leads a 24/7 technical product management team responsible for system stability, incident resolution, process optimization, testing, monitoring, and customer care technology improvements. Manages direct reports, coordinates with engineering, product, data, and business stakeholders, oversees WBR/MBR reporting, supports major incident bridges, and contributes to the strategic roadmap for CX, CRM, and customer service systems.
