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Customer Care

In our award-winning Customer Care organization, we empower you to bring your best self to work—authentic, curious, and ready to make a difference. Whether you’re delighting pet parents as a Customer Care Agent, enhancing Voice of Customer processes in Operations, or driving innovation as a Data Scientist or member of the Product team, you’ll be shaping solutions and experiences that redefine world-class service. With comprehensive training, resources, and a collaborative, supportive team, you’ll have the tools to grow, share your ideas, and make a meaningful impact every single day.

Recently posted jobs

19 Hours AgoSaved
Hybrid
Bellevue, WA, USA
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
The Category Analyst will manage category performance through vendor engagement, data analysis, and collaboration across teams while supporting category goals.
19 Hours AgoSaved
Hybrid
Boston, MA, USA
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
The Category Manager will drive profitable sales growth in the poultry category, manage vendor relationships, and lead internal initiatives to enhance customer experience and optimize category performance.
19 Hours AgoSaved
Hybrid
Boston, MA, USA
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Lead the Exotics merchandising team, manage vendor relationships, oversee P&L, and develop strategies to optimize product performance and customer engagement.