Chewy
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Customer Care
In our award-winning Customer Care organization, we empower you to bring your best self to work—authentic, curious, and ready to make a difference. Whether you’re delighting pet parents as a Customer Care Agent, enhancing Voice of Customer processes in Operations, or driving innovation as a Data Scientist or member of the Product team, you’ll be shaping solutions and experiences that redefine world-class service. With comprehensive training, resources, and a collaborative, supportive team, you’ll have the tools to grow, share your ideas, and make a meaningful impact every single day.
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Recently posted jobs
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Provide advanced veterinary nursing care including anesthesia monitoring of high-risk patients, blood transfusions, dentistry, wound care, catheter placement, inventory and controlled-substance management, team member mentoring/training, client communication, and PIMS administration. May work weekends and require occasional travel.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Provide comprehensive medical, surgical, and preventive care to pets; maintain records and performance metrics; perform complex surgeries; oversee controlled substance compliance; mentor paraprofessional staff; deliver excellent client communication and contribute to clinic operational and financial goals.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Lead operational ownership and optimization of recurring, stored, and advanced authorization payment capabilities. Drive cross-functional programs, monitor payment KPIs, resolve partner escalations, analyze decline and authorization trends, and improve payment reliability, customer retention, and operational SLAs.
