Jobs at Chelsea Piers L.P.

Serve as the primary in-person contact for members and guests, delivering 5-star hospitality through check-ins, phone support, concierge tasks, and facility monitoring. Support front desk, events, and interdepartmental needs, resolve issues or escalate appropriately, maintain security awareness, and assist with club operations while standing for extended periods and lifting up to 30 lbs.

Lead membership sales, mentor consultants, build and manage a sales pipeline, align with marketing, run weekly sales meetings, host member events, and act as a visible ambassador to grow membership.

Record game scores, penalties, and statistics; operate the game clock; maintain scoresheets and a clean workspace; provide customer service; build positive relationships with players and referees; report equipment issues and lost-and-found items. Must be punctual and flexible for evenings and weekends.

Manage lifecycle and CRM execution across three markets, running multi-channel campaigns (email, SMS), building and optimizing workflows, coordinating in-venue marketing, partnering with Brand/Acquisition/Operations, tracking analytics and reporting, and supporting content and influencer initiatives to drive customer engagement, retention, and LTV.

Sell Founding and corporate memberships, build prospect pipeline and referral business, meet individual sales goals, promote ancillary services, manage member engagement events, deliver excellent customer service, and collaborate with the membership sales team to drive retention and growth.

Sell founding and ongoing memberships during pre-sales and after opening by prospecting, building referral business, meeting sales targets, managing member events, and delivering excellent customer service to drive retention.