Chariot Software
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Logistics • Professional Services • Software • Transportation
Own a portfolio of SaaS customer accounts, monitor health metrics, drive product adoption, retention, referrals, and expansion, and conduct customer check-ins and business reviews. Provide help desk support, triage product questions, assist with billing and onboarding, and improve documentation and processes. The role includes monthly after-hours and weekend coverage and requires proactive communication with small-business customers.
