Jobs at Chaosology Technologies Private Limited

Provides daily helpdesk and desktop support for Windows and macOS users, troubleshoots hardware, software, network, and system issues, manages user accounts and access across cloud platforms, applies security patches, supports Jamf device management, and resolves tickets through Jira Service Management while meeting SLAs.

Manage and support corporate IT operations and endpoint environments. Administer Okta, Google Workspace, Slack, and MDM platforms; handle provisioning, access control, SSO, MFA, patching, compliance, and SaaS licensing. Provide Tier 2/3 troubleshooting for Windows and macOS devices, resolve service incidents within SLA requirements, and maintain documentation, onboarding guides, and SOPs.

Design intuitive web and mobile interfaces from concept through high-fidelity delivery. Create wireframes, user flows, prototypes, design systems, and component libraries using industry-standard tools. Conduct user research and usability testing, analyze feedback, and improve accessibility and engagement. Collaborate with developers, product managers, and clients to ensure feasible, consistent implementations.

Provides technical support for staff by troubleshooting hardware, software, network, peripheral, and access issues. Configures and deploys computers, printers, routers, and related equipment; manages accounts, permissions, licensing, updates, and technical asset inventory. Supports virtual classroom and conferencing tools, monitors internet stability, and helps maintain cybersecurity. Requires strong problem-solving, patience, communication, and 1–3 years of hands-on technical support, desktop support, or system administration experience.

Make outbound calls to prospective and existing customers, explain products and services, generate and track leads, maintain call logs, schedule follow-ups, understand customer needs, and coordinate with internal teams to support lead conversion.

Evaluate and improve IT workflows using ITSM/ITIL frameworks, design and implement processes, collaborate with cross-functional IT teams to drive automation, ensure compliance with standards, and produce efficiency reports using tools like Excel and Visio/BPMN. Night shift role.