The Role
Provides daily helpdesk and desktop support for Windows and macOS users, troubleshoots hardware, software, network, and system issues, manages user accounts and access across cloud platforms, applies security patches, supports Jamf device management, and resolves tickets through Jira Service Management while meeting SLAs.
Summary Generated by Built In
Job Summary:
We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security.
Responsibilities:
* Provide daily IT helpdesk and desktop support for both Windows and macOS users.
* Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta.
* Troubleshoot system errors, network connectivity, hardware issues, and software applications.
* Apply regular Windows OS security patches and assist with macOS device management (Jamf).
* Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.
Requirements
Requirements:
* 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations.
* Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta.
* Hands-on knowledge of Windows OS troubleshooting and security patching.
* Familiarity with macOS and basic device management workflows (Jamf).
* Understanding of user access controls, password resets, and account provisioning.
* Experience handling IT ticketing systems and maintaining SLAs.
* Good communication, problem-solving, and customer-service skills.
Skills Required
- 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations
- Basic hands-on experience with Google Workspace, Slack, and Okta or similar SSO/MFA tools
- Hands-on knowledge of Windows OS troubleshooting and security patching
- Familiarity with macOS and basic Jamf device management workflows
- Understanding of user access controls, password resets, and account provisioning
- Experience handling IT ticketing systems and maintaining SLAs
- Good communication, problem-solving, and customer-service skills
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The Company
What We Do
Chaosology is a full-service technology partner specializing in custom application development, IT services, UI/UX design, mobile solutions, business process outsourcing (BPO), and digital marketing. The company focuses on helping businesses optimize their workflows, implement best practices, and leverage tools like CRM to drive revenue growth and operational efficiency.
