Jobs at Centrica

Leads cross-sell and upsell initiatives across Centrica Home products to increase customer value and revenue. Identifies growth opportunities, develops targeted offers and campaigns, uses customer data for segmentation and prioritization, and partners with Marketing, Digital, Customer, and Commercial teams. Monitors conversion, revenue, and penetration metrics, ensures regulatory and pricing compliance, and provides recommendations to senior stakeholders.

Lead business analysis for a greenfield renewable energy trading and optimization platform. Capture and translate PPA and RET&O contract requirements, design workflows and pricing capabilities, support certificate inventory management, and coordinate with product, architecture, development, and business teams. Own requirements governance, user acceptance testing, documentation, stakeholder communication, and business readiness across front-, middle-, and back-office trading processes.

Manage financial planning, forecasting, reporting, Board papers, performance analysis, and regulatory submissions for regulated insurance entities. Partner with Finance, Risk, Underwriting, Pricing, and Strategic Planning teams to provide financial insight, governance, business-case evaluation, and decision support. The role also supports PRA and FCA reporting, risk management, process improvement, and senior stakeholder engagement.

Lead market risk oversight for energy trading desks across gas, power, LNG, and renewables. Analyze portfolios and new deals using simulation-based models, VaR, stress testing, and option pricing. Develop risk methodologies, processes, policies, and systems while partnering with trading and business teams. Promote risk awareness, support digitization, advise senior stakeholders, and manage junior resources.

Own the intelligence layer of production generative AI customer-service agents. Design agentic orchestration, tool calling, conversational memory, retrieval-augmented generation, prompt workflows, evaluation harnesses, guardrails, monitoring, and human escalation. Optimize latency and cost for voice and multichannel experiences, operate live AI services, investigate incidents, and support governance decisions. The role requires strong Python software engineering, production LLM experience, cloud deployment, responsible AI practices, and collaboration with product and governance stakeholders.

Build and support Amazon Connect contact centre journeys across voice, chat, and messaging. Develop Lambda integrations with CRM, billing, and identity systems; contribute to Terraform and CI/CD; configure AI capabilities; create monitoring dashboards; and support production incidents. The role also involves code reviews, architecture documentation, debugging, and responsible development of enterprise AI workflows.

Produces short-term resource plans for Customer Operations covering one to twelve weeks. Forecasts staffing, service levels, and KPIs; analyzes performance deviations; conducts scenario and event analysis; coordinates with forecasting, long-term planning, change, and operational stakeholders; maintains planning governance and workforce management controls; supports process improvements, projects, audits, and accurate handling of staff and customer data.

Lead strategic technology relationships and set architectural vision for B2C, owning cross‑portfolio roadmaps, governance, risk and compliance. Drive architectural decision support, champion AI and automation to improve design and delivery, and mentor architects and engineers to raise architectural maturity and consistency across teams.

Lead and mentor an AI engineering team developing, deploying, and operating scalable LLM and machine learning applications. Drive architecture, hands-on engineering, MLOps, model productionization, monitoring, security, governance, and operational reliability. Collaborate with data scientists, product teams, engineers, and business stakeholders to translate requirements into production-grade AI solutions and measurable business outcomes. Promote responsible AI, technical excellence, continuous improvement, and professional development.

Lead the strategy, engineering standards, governance, reliability, and modernization of the FinTRACE Databricks data platform. Build scalable data, analytics, AI, and agentic workloads for Finance and Risk Technology while partnering with senior stakeholders across trading and technology. Serve as the Databricks technical authority, improve platform security and operational excellence, manage transformation initiatives, and coach engineering teams.

Leads workplace performance and colleague experience across South West England and Wales, with emphasis on Cardiff and Reading. Drives workplace utilisation, hybrid-working adoption, behavioural change, safety, inclusion and continuous improvement. Uses performance data to identify issues, develop interventions and business cases, while influencing senior leaders and coordinating Facilities, HSE, Security, Technology, People and external partners. The role combines regional governance, stakeholder engagement, operational delivery and workplace strategy in a hybrid environment requiring regular regional travel.

Own the operational success of a B2B partner portfolio connected to a Demand Side Response platform. Lead asset onboarding and integrations, manage partner relationships, monitor connected-device performance, coordinate technical issue resolution, and develop documentation and reporting. Use operational data and partner feedback to improve onboarding, support processes, retention, satisfaction, and long-term growth.

Operate, optimise and maintain private network infrastructure (routers, switches, firewalls) across data centres and trading environments. Support Cisco ACI, Firepower and Cisco ISE, troubleshoot incidents, participate in 24/7 on-call rotations, contribute to projects (SCADA upgrades, private/hybrid cloud evolution), and collaborate across global network teams to ensure secure, resilient connectivity.

Manage and support multi-channel B2C marketing campaigns across British Gas, Hive, and other Centrica retail brands. Coordinate with creative, media, brand, business teams, agencies, and stakeholders to deliver campaigns on time, within budget, and against objectives. Analyze campaign performance and customer insights to optimize activity, strengthen brand visibility, increase engagement, and drive commercial growth.

Leads pressure systems integrity and technical assurance for onshore and offshore assets. Responsibilities include risk-based inspection strategies, PSSR examination schemes, remnant life assessments, integrity databases, audit programs, incident investigations, management of change, and compliance with API, ASME, and relevant safety regulations. The role acts as an Independent Competent Person, supports asset integrity risk management, and may suspend unsafe pressure equipment use.

Supports industrial systems engineering across onshore and offshore gas infrastructure assets. Maintains and administers control, safety, fire and gas, building management, and process information systems, including hardware, software, networks, workstations, and servers. Manages software changes, cybersecurity threats, technical standards, modifications, risk controls, audits, and project specifications. Requires industrial technology systems experience in oil and gas or major accident hazard environments, with knowledge of control systems, Windows, networking, firewalls, HSE, and functional safety.

Supports the Process Engineering Technical Authority across Centrica Gas Infrastructure assets. Provides process engineering guidance to projects, operations, maintenance, HSE, risk assessments, modifications, Management of Change, and technical compliance activities. The role requires regular travel to onshore and offshore facilities, including overnight stays offshore, and involves applying Major Accident Hazard practices, engineering documentation, industry standards, and applicable regulations.

Supports mechanical engineering governance, technical assurance, compliance, and risk management across gas infrastructure assets. Provides engineering guidance to operations, maintenance, projects, and supply chain teams; reviews designs and vendor documentation; supports commissioning, audits, safety studies, management of change, investigations, inspections, and regulatory engagements. The role also develops engineering standards and assures safe, reliable, and efficient asset performance across onshore and offshore facilities.

Designs, develops, and supports scalable data pipelines, transformations, data lakes, warehouses, and curated data products. The role implements CI/CD, automation, monitoring, governance, and security controls; troubleshoots data quality and performance issues; and collaborates with platform, architecture, product, business, and data science teams to deliver reliable data solutions.

Lead design and development of backend services, desktop apps (WPF) and APIs using .NET C#. Drive architecture, scalable distributed systems, cloud-native solutions on AWS/Kubernetes, event-driven integrations (RabbitMQ/Kafka), observability (Datadog), and CI/CD. Mentor engineers, collaborate with traders and stakeholders, and contribute to the technical roadmap in a fast-paced, data-driven trading environment.