Jobs at CentralReach

Lead hands-on full-stack development for Ruby on Rails, TypeScript, and React applications. Shape technical direction, design reliable APIs and data flows, optimize relational database performance, and deliver responsive front-end experiences. Lead projects end to end, mentor engineers, review and refactor code, collaborate cross-functionally, and explore AI-assisted engineering and LLM automation while protecting sensitive healthcare data.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Support reliable deployment and daily operations across AWS accounts, Linux workloads, AWS data services, networking, and Snowflake connectivity. Investigate infrastructure incidents, deployment failures, outages, and access issues. Improve automation, configuration management, monitoring, alerting, CI/CD, infrastructure-as-code practices, deployment consistency, and operational documentation. Collaborate with application engineering, data engineering, security, and other stakeholders to maintain secure, available, and dependable environments.

Provides office administration and light executive support, including workplace operations, supplies, vendors, visitors, meetings, calendars, records, expenses, purchasing, travel coordination, and confidential information handling. Supports leadership and teams, improves administrative processes, and manages multiple priorities and ad hoc requests in a hybrid work environment.

Own and evolve the company-wide compliance program in partnership with Compliance, Information Security, Infrastructure, Legal, and leadership teams. Lead SOC 2, HIPAA, privacy, and security audits; translate frameworks into action plans; develop KPIs, dashboards, and reporting cadences; support monitoring and incident response; automate compliance processes; evaluate GRC tools; manage policies, vendor oversight, internal audits, and multiple concurrent compliance initiatives.

Partner with a Strategic Account Executive to prospect and build pipeline within 50–75 large ABA/IDD target accounts through outbound outreach, account mapping, stakeholder engagement, qualified meeting booking, Salesforce pipeline management, event representation, and sharing market intelligence to support enterprise deal pursuits.

Own full enterprise sales cycle for large ABA, IDD, and PE-backed provider groups: build pipeline from scratch, engage C-suite/PE stakeholders, design solutions with SEs, negotiate contracts, close multi-stakeholder deals, and feed market intelligence to Product and Marketing. Travel up to 50% and meet aggressive ARR/new logo targets.

The Sales Development Representative will identify and qualify leads, schedule meetings, maintain CRM records, and meet sales targets while building customer relationships.

The Senior Demand Generation Manager will lead the strategy and execution of demand generation campaigns across marketing and sales channels, focusing on customer expansion and retention efforts, while collaborating with various teams to optimize performance and report on results.