Teams at CentralReach

Lead hands-on full-stack development for Ruby on Rails, TypeScript, and React applications. Shape technical direction, design reliable APIs and data flows, optimize relational database performance, and deliver responsive front-end experiences. Lead projects end to end, mentor engineers, review and refactor code, collaborate cross-functionally, and explore AI-assisted engineering and LLM automation while protecting sensitive healthcare data.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Support reliable deployment and daily operations across AWS accounts, Linux workloads, AWS data services, networking, and Snowflake connectivity. Investigate infrastructure incidents, deployment failures, outages, and access issues. Improve automation, configuration management, monitoring, alerting, CI/CD, infrastructure-as-code practices, deployment consistency, and operational documentation. Collaborate with application engineering, data engineering, security, and other stakeholders to maintain secure, available, and dependable environments.