Teams at CentralReach

Leads and coaches inbound and outbound SDR teams, owns prospecting strategy, develops outbound cadences, manages pipeline and activity targets, and partners with Marketing and Account Executives. The role focuses on improving qualification, outreach effectiveness, CRM data quality, and sourced pipeline through coaching, account-based prospecting, experimentation, and performance management.

Manage enterprise technical projects from planning through closure, including requirements, implementation, documentation, risk mitigation, budgeting, vendor evaluation, stakeholder communication, roadmaps, rollouts, and postmortems. The role coordinates technical and non-technical teams, manages project tools and deliverables, supports process improvement, and reports progress to leadership. It requires strong project planning, analytical, communication, and organizational skills, with experience in SaaS project management and Agile or Waterfall methodologies.

Manages technical case escalations from Customer Success, Sales, and Support teams to Product. Responsibilities include reproducing and documenting issues, grooming cases, helping prioritize bugs and feature requests, communicating updates, managing customer expectations, and supporting resolution-time and satisfaction targets. The role requires strong cross-functional collaboration, customer empathy, analytical thinking, organization, and experience in ABA practice management and B2B SaaS.