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The Quality Assurance Analyst at Centerfield evaluates agent calls, ensures compliance with quality guidelines, coaches agents, documents evaluation scores, and maintains communication with team leads and supervisors. This role is essential for maintaining high standards and supports agents in their development.
As a Workforce Administrator, you will manage scheduling exceptions, monitor real-time call traffic, and analyze call flow to ensure operational efficiency and acceptable service levels. You are responsible for preparing reports, maintaining data accuracy, and developing relationships within the organization to facilitate problem-solving.
As a Python Sr. Full Stack Engineer at Centerfield, you will develop and maintain web applications, integrating user-facing elements with server-side logic. Responsibilities include designing efficient Python code, implementing data storage solutions, developing APIs, and troubleshooting existing systems while collaborating with cross-functional teams.
