Jobs at Causeway Technologies

Provide end-to-end customer support through chat, email, and phone for small-business and Enterprise customers. Investigate complex issues, troubleshoot integrations, identify root causes, propose solutions, and escalate when needed. Collaborate with Development, Product, and Customer Success teams, contribute to support-content and chatbot improvements, and share best practices while ensuring high customer satisfaction.

Design, develop, test, debug, and support software solutions across modern and legacy technologies. Collaborate on requirements, code reviews, pair programming, security, risk mitigation, and delivery estimates. Improve engineering processes and product quality while contributing to AI-assisted development, innovation, and continuous professional growth. The role operates independently on well-scoped tasks and supports less experienced team members.

Own and refine product backlogs, translate strategy into user stories and acceptance criteria, lead refinement and sprint planning, support delivery, and coordinate releases. Ensure quality through acceptance testing and support QA/UAT. Manage stakeholders, clarify requirements, monitor product and delivery performance, improve team practices, and serve as a senior domain subject matter expert and trusted customer advisor while mentoring Product Specialists.

Leads the Strategic Programme Management Office, overseeing portfolio governance, reporting, intake processes, risk, resources, and strategic prioritisation. The role also leads Causeway’s transition to AI-native ways of working through experimentation-focused governance, organisational change, capability building, and executive stakeholder engagement. Responsibilities include managing the SPMO team, improving delivery practices, monitoring transformation readiness, and embedding AI-aware metrics and controls across the organisation.

Design, build, test, and maintain .NET-based software solutions; support and modernise legacy products; write clean, documented code; perform automated and manual testing; collaborate in Agile teams; identify and mitigate technical risks; ensure security and quality standards.

Own and refine the product backlog, translate strategy into user stories, lead sprint planning, validate delivery with QA/UAT, act as SME for construction domain, and collaborate with engineering and stakeholders to ensure high-quality releases.

Develop, test, and maintain backend software solutions. Fix defects in legacy systems, write clean documented code, estimate effort, identify technical risks, collaborate on design, and support deployment while ensuring quality, security, and continuous improvement.

Design end-to-end product features for web and mobile using Figma and the Concrete Design System. Conduct user research and testing, create wireframes/prototypes/high-fidelity UIs, maintain design system artifacts, collaborate with product and engineering, and support developer handoff and QA to ensure consistent, accessible user experiences.

Design, build, and maintain Causeway's Databricks-based lakehouse medallion pipelines (bronze→silver→gold), implement entity resolution and typed relationship graphs, own serving layer for interactive agent queries, ensure data quality/governance (Unity Catalog), mentor engineers, and drive platform architecture and observability.

Serve as the technical lead in software sales: qualify prospects, run discovery sessions, produce scopes of work and process maps, deliver demos and webinars, articulate product value, support go-to-market enablement, and collaborate with sales and product teams to identify opportunities and new market verticals.

Own and execute revenue-accountable marketing for a software portfolio: demand generation, ABM, cross-sell and retention campaigns. Plan full-funnel, multi-channel campaigns, apply AI for targeting and personalization, align closely with Sales/Product, and track performance in HubSpot, Salesforce and Monday.com to drive pipeline, GRR/NRR improvement and new logo wins.

Own and manage marketing systems, data, and automation (HubSpot) to support GTM. Build workflows, campaign assets, lead scoring, segmentation and data enrichment. Produce reports and A/B test analysis, support MarTech and AI-first automation strategy, train team on systems, and improve processes to maintain clean data and scalable operations across UK, US and EU marketing teams.

Manage end-to-end delivery of software and hardware projects for Causeway, ensuring projects meet scope, time, budget and quality. Liaise with sponsors, stakeholders and engineering teams, manage risks, change control, governance, sprint coordination, reporting, and transition to support while driving continuous improvement.

Manage, retain, and grow ARR across top-tier enterprise accounts. Build C-suite relationships, deliver renewals, run QBRs, identify up-sell/cross-sell opportunities, coordinate cross-functional teams, produce forecasts, respond to RFPs, and drive adoption and ROI through strategic account plans and executive engagement.

Lead month-end close and produce timely management accounts, analyse P&L variances, manage cashflow and VAT reporting, support acquisition integrations, drive process improvements and automation, and lead and develop the finance team while partnering with the business to deliver actionable financial insight.

Deliver and configure CausewayOne workforce management solutions, lead customer projects, integrate systems via APIs, assist support, provide training and documentation, and drive excellent customer experience.