Teams at Causeway Technologies

Provide end-to-end customer support through chat, email, and phone for small-business and Enterprise customers. Investigate complex issues, troubleshoot integrations, identify root causes, propose solutions, and escalate when needed. Collaborate with Development, Product, and Customer Success teams, contribute to support-content and chatbot improvements, and share best practices while ensuring high customer satisfaction.

Design, develop, test, debug, and support software solutions across modern and legacy technologies. Collaborate on requirements, code reviews, pair programming, security, risk mitigation, and delivery estimates. Improve engineering processes and product quality while contributing to AI-assisted development, innovation, and continuous professional growth. The role operates independently on well-scoped tasks and supports less experienced team members.

Own and refine product backlogs, translate strategy into user stories and acceptance criteria, lead refinement and sprint planning, support delivery, and coordinate releases. Ensure quality through acceptance testing and support QA/UAT. Manage stakeholders, clarify requirements, monitor product and delivery performance, improve team practices, and serve as a senior domain subject matter expert and trusted customer advisor while mentoring Product Specialists.