Jobs at Carrington Mortgage Services

Posts and manages payments for active loss mitigation accounts, including trial plans, repayment plans, forbearances, reinstatements, and payoffs. Sets up and monitors payment plans, updates Fiserv status codes, resolves loan-level issues, performs root cause analysis, and supports process improvement. The role requires compliance with applicable laws, state licensing across 20 states within six months, strong organization, and attention to detail.

Negotiates short sale offers and deeds in lieu of foreclosure, communicates decisions and counteroffers, analyzes loss severity, compares offers with property valuations, submits files for approval, and postpones foreclosure sales when necessary. The role requires mortgage and real estate terminology, loss mitigation experience, negotiation skills, regulatory compliance, and intermediate Microsoft Office proficiency.

Manages wholesale sales Account Executives and broker relationships across an assigned region. Drives sales goals, coaches staff, oversees loan submissions, forecasts production, communicates lending products and policy changes, and ensures regulatory compliance. The role supports broker acquisition, CRM activity tracking, operational issue resolution, training, regional budgeting, and collaboration with loan operations. Requires strong knowledge of mortgage products, underwriting, lending regulations, and origination processes, with occasional industry travel.

Manages wholesale mortgage sales teams, Account Executives, broker relationships, regional sales goals, forecasts, and loan production. Provides coaching, training, performance oversight, and guidance on mortgage products and lending regulations. Ensures accurate CRM activity, broker applications, loan submissions, compliance, and operational coordination. Represents the company at industry events and supports budgeting, marketing strategies, and regional development.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan products and policies, supports submissions, trains partners on online systems, manages pipelines, and coordinates with underwriting, processing, closing, and funding teams. Ensures compliance deadlines are met, facilitates timely loan closings and purchases, maintains CRM records, and provides high-level service throughout the loan process.

Investigates and resolves electronic credit bureau disputes, complaints, and reporting corrections. The role researches loan and payment records, verifies compliance with Metro 2 standards and regulations including FCRA, RESPA, and TILA, submits updates through E-Oscar, coordinates with internal departments, handles escalations, and maintains accurate documentation while meeting strict deadlines.

Oversee complex escrow processes for mortgage-insured loans, including reconciling and processing FHA, PMI, and USDA payments, managing escrow stops, researching vendor issues, and supporting loan boarding. The specialist performs quality control, compiles operational data, escalates complex issues, assists junior associates, and ensures compliance with applicable regulations and company procedures.

Manages mortgage escrow oversight processes, including setting up FHA, PMI, and USDA escrow lines; researching tax, insurance, flood, and refund issues; processing cancellations; disbursing escrow balances; documenting loan updates; and resolving discrepancies in compliance with regulations and company procedures.

Processes mortgage loss draft and property damage claims, including checks, documents, inspections, claim packages, repair estimates, and draw eligibility. Reviews depreciation and repair costs, evaluates claim risk and exceptions, initiates fraud procedures when needed, and monitors service quality. The role also handles customer inquiries, regulatory compliance, documentation, and backup support while working in proprietary company applications.

Coordinates receipt, review, tracking, recording, and delivery of mortgage loan modification collateral documents to agencies, custodians, and internal departments. Ensures compliance with HAMP, FHA, VA, USDA, and Ginnie Mae requirements; tracks third-party recording timelines, assists with title issues, witnesses document execution, and prepares loan status reports.

Educates mortgage borrowers about loss mitigation options, including loan modifications, repayment plans, forbearances, and reinstatements. Reviews hardship documentation, determines workout eligibility, communicates approvals or denials, follows up on required agreements, addresses title and documentation issues, and supports foreclosure-alternative and escalation processes. Maintains compliance with company policies, government programs, and applicable state and federal regulations.

Manages wholesale and correspondent mortgage sales teams, including Account Executive coaching, sales forecasting, broker relationship development, production oversight, and regional goal achievement. Promotes government, conventional, Non-QM, and specialty lending products while ensuring regulatory compliance and timely loan processing. Oversees CRM activity, broker applications, operational issue resolution, training, marketing implementation, and sales projections. May maintain personal production and represent the company at industry events.

Provides administrative and clerical support throughout the post-foreclosure and real estate-owned property process. Responsibilities include managing inboxes, researching properties and documents, processing and routing mail, completing data entry, uploading and mailing records, supporting vendors, notarizing documents, and auditing files for compliance. The role requires accurate multitasking, confidentiality, strong organization, and onsite work in Orange, California.

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Audits and reconciles mortgage collateral files, documentation, exceptions, inventory, and reporting across custodians. Resolves documentation issues, tracks collateral movement, manages assigned pipelines, supports pool certification and recertification, prepares management reports, and coordinates with custodians, vendors, and clients. The role also supports training, process documentation, risk mitigation, and data analysis using Excel, Visio, and internal systems.

Supervise the Credit Bureau Reporting and Corrections team, managing workflows, assignments, training, performance, disputes, escalations, and compliance with applicable laws. Oversee borrower correspondence and credit reporting corrections using eOSCAR and related systems. Develop procedures, resolve complex issues, collaborate with counsel and internal teams, and lead special projects while ensuring accurate, timely, and cost-effective loan servicing operations.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.

Prepare, file, and track FHA home retention claims according to HUD and investor guidelines. Reconcile claim proceeds, loan balances, escrow, and advances; process corrections and refunds; provide posting instructions; maintain audit files and documentation; monitor deadlines, follow up on outstanding claims, and escalate denials, curtailments, and delays.

Prepares, files, tracks, and reconciles FHA home retention claims according to HUD, investor, insurer, and company guidelines. The role follows up on claim proceeds, processes corrections and refunds, provides posting instructions, maintains audit files and documentation, monitors deadlines, and escalates denials, delays, and processing issues. Success requires strong attention to detail, organization, communication, problem-solving, and knowledge of mortgage servicing and FHA claims.

Reviews FHA Part A mortgage insurance claims for accuracy, verifies foreclosure and default timelines, confirms required documentation, communicates corrections, documents quality findings, and submits finalized claims for agency payment. The role also monitors compliance with investor, insurer, agency, and company guidelines while escalating recurring issues and meeting strict deadlines.