Jobs at Carrington Mortgage Services

Prepare, file, and track FHA home retention claims according to HUD and investor guidelines. Reconcile claim proceeds, loan balances, escrow, and advances; process corrections and refunds; provide posting instructions; maintain audit files and documentation; monitor deadlines, follow up on outstanding claims, and escalate denials, curtailments, and delays.

Prepares, files, tracks, and reconciles FHA home retention claims according to HUD, investor, insurer, and company guidelines. The role follows up on claim proceeds, processes corrections and refunds, provides posting instructions, maintains audit files and documentation, monitors deadlines, and escalates denials, delays, and processing issues. Success requires strong attention to detail, organization, communication, problem-solving, and knowledge of mortgage servicing and FHA claims.

Develop and maintain BI reports and dashboards for the Mortgage Lending Division. Analyze large datasets, identify trends, validate reportable data, and support regulatory reporting such as HMDA and Fair Lending Analysis. Collaborate with business teams to gather requirements, automate reporting processes, document data definitions, and provide training on reporting tools. The role also supports data dictionaries, exception reporting, and operational improvements.

Reviews FHA Part A mortgage insurance claims for accuracy, verifies foreclosure and default timelines, confirms required documentation, communicates corrections, documents quality findings, and submits finalized claims for agency payment. The role also monitors compliance with investor, insurer, agency, and company guidelines while escalating recurring issues and meeting strict deadlines.

The Loss Mitigation Specialist educates borrowers about foreclosure alternatives, evaluates financial hardship documentation, determines workout eligibility, communicates approvals or denials, follows up on required agreements and modification documents, and addresses account, title, complaint, and escalation questions. The role requires mortgage servicing, collections, or call center experience, knowledge of government mortgage programs and timelines, intermediate Microsoft Suite skills, and obtaining full-state NMLS licensing within six months.

Reviews, prepares, monitors, and delivers mortgage loan modification and loss mitigation collateral documents. Coordinates recording, tracks vendor timelines, resolves recording exceptions, requests agency extensions, ensures compliance with FHA, VA, USDA, HAMP, and Ginnie Mae requirements, and provides loan status reporting.

Coordinates post-closing loan modification collateral documents, ensuring timely receipt, review, execution, recording, and delivery to agencies, custodians, and internal departments. Tracks recording timelines with third-party vendors, assists with title issues, witnesses modification documents, maintains loan status reporting, and supports compliance with HAMP, FHA, VA, USDA, and Ginnie Mae requirements.

Leads enterprise product evaluations, implementations, integrations, and adoption initiatives. Manages cross-functional projects involving AI, automation, system modernization, and third-party platforms. Translates business requirements into implementation plans, develops business cases and ROI analyses, coordinates vendors and stakeholders, prepares executive communications, assesses risks, and supports organizational change and user adoption.

Supports the Mortgage Lending Division by producing and maintaining routine reports, dashboards, data extracts, and ad-hoc analyses. Validates data accuracy, documents reporting procedures, investigates trends and audit issues, and collaborates with business teams to understand performance metrics and reporting needs. The role requires basic Excel and data visualization skills, foundational SQL knowledge, attention to detail, and a willingness to learn internal systems and processes.

Complete and monitor residential mortgage bankruptcy ledgers, including payment history verification, ledger balancing, claims, motions, notices, document processing, audits, and deadline compliance. Research and resolve discrepancies using Fiserv/Sagent and servicer records, respond to attorneys and internal teams, handle escalated inquiries, perform manual calculations, support process improvements, coordinate projects, and train department staff.

Performs mortgage collateral file audits, reconciles documentation and reporting data, resolves exceptions, tracks collateral inventory and movement, and manages pool certification workflows. The role prepares operational reports, analyzes pipeline data, supports process training, and coordinates with custodians, vendors, and clients to ensure accurate collateral records and timely exception resolution.

The Collateral Analyst audits mortgage collateral files, reconciles documentation and reporting across custodians, resolves exceptions, tracks file inventory and movement, and manages pool certification pipelines. The role prepares recurring status reports, analyzes collateral data, supports process training, maintains procedures, and coordinates with custodians, vendors, and clients to mitigate risk and ensure timely, accurate certifications. This is an onsite position in Orange, California.

Supervise mortgage liquidation staff handling short sales and deeds in lieu of foreclosure. Oversee negotiations, investor approvals, compliance, foreclosure postponements, escalated calls, reporting, audits, and remediation plans. Coordinate with borrowers, agents, attorneys, investors, HUD, and management while ensuring timely resolutions and reduced loss severity. Attend mediation and settlement hearings and travel as needed.

Reviews vendor invoices for compliance with allowable amounts, verifies supporting documentation against completed work, reconciles records, resolves discrepancies, and processes invoices accurately and promptly. Maintains knowledge of mortgage servicing requirements from FHA, VA, USDA, PMI, FNMA, and FHLMC. Identifies potential issues, researches documentation, communicates with vendors, and manages workflow in accordance with company policies and applicable regulations.

Reviews and validates vendor invoices against allowable amounts, supporting documentation, servicing requirements, and completed work. Reconciles invoice details, researches discrepancies, communicates with vendors to resolve issues, identifies red flags, and escalates concerns. The coordinator maintains processing accuracy and timeliness while organizing workloads, controlling costs, following mortgage servicing policies, and meeting department goals.

Administer corporate benefits programs, including enrollment, eligibility, COBRA, claims, leave administration, billing reconciliation, compliance, audits, filings, and employee support. Coordinate with benefits vendors, carriers, brokers, payroll, accounting, and communications teams while maintaining accurate records and benefits documentation. Support annual open enrollment and ensure compliance with federal and state regulations.

Negotiates short sale offers and deeds in lieu of foreclosure, answers questions from borrowers and authorized third parties, formulates counteroffers, analyzes loss severity, communicates approvals or declines, and submits negotiated files for senior management approval. The role also postpones foreclosure sales when necessary and ensures compliance with company policies and state and federal regulations.

The Lien Release Specialist will process lien releases, audit documents, work with vendors, and handle customer inquiries while ensuring compliance with laws.

Reviews loss mitigation underwriting decisions, approvals, denials, income and loan modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and structured for audits. Completes quality checks of Fiserv tasks, tracks errors, reports trends and process improvement opportunities, trains new hires, and supports management with peer leadership and special projects.

Manage a liquidation department handling short sale and deed-in-lieu transactions. Oversee negotiations, analyze transactions for investor approval and compliance, submit files for approval, track department metrics, manage foreclosure postponements, attend mediations, and lead staff to reduce loss severity and meet valuation goals.