Jobs at Carrington Mortgage Services

Prepare and distribute investor and trustee loan-level and monthly accounting reports, reconcile cash and pool-to-security discrepancies, forecast principal and interest advances, remit funds via wire transfers, analyze remittance differences, maintain reporting systems, and coordinate with servicing teams to ensure compliance with investor agreements and regulatory requirements.

The Senior Trustee Sales Specialist manages the foreclosure process, ensuring compliance with laws, handling documentation, and responding to inquiries related to foreclosures.

The Trustee Sales Specialist processes foreclosures, prepares necessary documents, ensures data accuracy, and handles communications with clients and third parties.

Prepare and distribute investor loan-level and monthly accounting reports, reconcile cash and remittances, forecast principal and interest advances, process wire transfers to investors, analyze remittance discrepancies, maintain reporting systems and pool-to-security reconciliations, and coordinate with servicing departments to ensure compliance with investor agreements.

Research and resolve title issues for REO and refinance transactions, review and grade title commitments, prepare curative documents and claim packages, communicate status to stakeholders, enter data into platforms, monitor resolutions, and escalate potential losses.

Answer inbound and make outbound calls to borrowers to explain loss mitigation options, evaluate hardship documentation, communicate approvals/denials, escalate liquidation cases, coordinate with intake and escalation teams, and help finalize loan workouts to avoid foreclosure, following company policies and government program requirements.

Serve as an advanced subject-matter expert in mortgage loss mitigation, handling inbound/outbound calls, researching and resolving escalations, reviewing hardship documentation, recommending workout options, communicating approvals/denials, tracking cases, and coordinating with management to retain homeownership and avoid foreclosure.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage products. Advise and train brokers on programs, pricing, and submission systems; act as liaison with internal teams to ensure timely loan closings and purchases. Manage pipeline and CRM, ensure regulatory and company compliance, meet sales goals, and provide high-level customer service.

The Sr. Foreclosure Specialist monitors vendor activities for foreclosure processing, ensures compliance with state laws, manages tasks, trains new hires, and communicates with stakeholders to resolve issues.

Provide on-site administrative support for post-foreclosure and REO property workflows: manage inboxes, research properties, notarize and process documents, audit files for compliance, coordinate with vendors and internal teams, and maintain confidentiality.

Perform complex investor account reconciliations and analyze remittance differences between investor reports and servicing systems. Validate cross-department data, research and resolve discrepancies, support reconciliation packets and regulatory deadlines (SEC Regulation AB), reconcile specialty accounts, and assist team reporting and special projects to ensure accurate investor servicing and custodial cash balances.

Manage investor/client servicing relationships for mortgage loan portfolios: gather and document requirements, perform loan data analysis, coordinate QC with investors, support transfers and change management, create presentations, and recommend process improvements while ensuring compliance and high data confidentiality.

Handle inbound and outbound borrower calls to evaluate and offer loss mitigation options (modifications, forbearance, repayment plans). Review hardship documentation, communicate approvals/denials, escalate denials to liquidation teams, coordinate with intake and escalations, and ensure compliance with company policies and federal/state regulations.

Produce and validate default reporting and analytics for mortgage servicing portfolios. Investigate data discrepancies, perform root-cause analysis, modify reports for ad-hoc needs, document processes, and collaborate with default management to ensure regulatory and investor-compliant reporting.

Monitor vendors and CMS activities through the foreclosure referral process, perform referral validation and due diligence, prepare files and dispositions, maintain system records and reporting, escalate and resolve exceptions, ensure compliance with state, federal, and investor requirements, and communicate with internal teams, clients, and stakeholders.

Review accuracy of loss mitigation underwriter decisions and final modification calculations, check file completeness and documentation, ensure company procedures and Fiserv tasking are followed, track errors and trends, provide error reporting and training, and support special projects and process improvements.

Advise managers on employee relations, performance management, conflict resolution, leave accommodations, and policy interpretation. Partner with HR functions to execute talent initiatives, provide coaching, facilitate training, and resolve escalated, sensitive issues to support business objectives and ensure compliance with employment laws.

Prepare and distribute monthly investor accounting and loan-level remittance reports, forecast principal and interest advances, remit investor funds via wire transfers, reconcile pool-to-security and remittance differences, and validate cross-departmental data to ensure compliance with investor guidelines and servicing agreements.

Manage and coach Account Executives and broker relationships for wholesale and correspondent lending. Drive regional sales goals, forecasts, and reporting; ensure compliance with lending regulations; supervise loan submissions and CRM updates; provide training, mentoring, and operational collaboration; may include personal production and attendance at trade shows.

Lead teams managing mortgage collateral and original documents to ensure compliance with document custodian, investor and GSE requirements. Develop policies, processes, reporting, eNote implementation, QC and validation programs. Oversee vendor/custodian relationships, loan pool certification, repool/loan sale collateral needs, and produce control and pipeline reports to meet SLAs and quality objectives.