Teams at Carrington Mortgage Services

Leads all post-close mortgage loan operations, including loan delivery, endorsements, records management, due diligence, compliance, quality control, risk management, audits, and process improvement. Manages department leaders and staff, oversees performance and training, resolves issues with internal and external stakeholders, partners with IT on system enhancements, and ensures adherence to policies, regulations, service levels, and loan quality metrics.

Posts and manages payments for active loss mitigation accounts, including trial plans, repayment plans, forbearances, reinstatements, and payoffs. Sets up and monitors payment plans, updates Fiserv status codes, resolves loan-level issues, performs root cause analysis, and supports process improvement. The role requires compliance with applicable laws, state licensing across 20 states within six months, strong organization, and attention to detail.

Negotiates short sale offers and deeds in lieu of foreclosure, communicates decisions and counteroffers, analyzes loss severity, compares offers with property valuations, submits files for approval, and postpones foreclosure sales when necessary. The role requires mortgage and real estate terminology, loss mitigation experience, negotiation skills, regulatory compliance, and intermediate Microsoft Office proficiency.