Jobs at CargoSprint

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

As a Staff AI Engineer, you will design and implement AI-powered automation for internal departments, manage the full project lifecycle, and enhance various processes across CargoSprint, focusing on business impact and collaboration.

The Sales Development Manager will lead a team of SDRs, drive automation in sales processes, manage pipeline metrics, and develop training playbooks while maintaining personal sales quotas initially.

The Principal Python Engineer will design, build, and maintain backend services and APIs, focusing on system reliability and engineering quality. The role involves working with databases, applying DevOps practices, and leveraging AI for development efficiency.

Sell CargoSprint's SaaS solutions in the Los Angeles territory by identifying, pursuing, and closing opportunities; manage the full customer journey in Salesforce; build long-term relationships with logistics stakeholders; provide consultative insights; coordinate onboarding with customer success; and run regular business reviews to drive value-based growth.

Lead and scale Revenue Operations: own GTM tech stack (Salesforce), establish RevOps processes and governance, build revenue intelligence and forecasting, drive sales enablement, optimize territory/comp plans, and align Sales, Marketing, Finance, and Product to improve pipeline health and revenue outcomes.

Serve as first-point contact for VIP customers, handling priority tickets and emergency calls, escalating to engineering, analyzing issue trends, maintaining KPIs, capturing business requirements, and delivering 24/7 support to ensure timely resolution and continuous product improvements.