Jobs at Cargomatic

Provides customer support for transportation shipments, including status updates, appointment coordination, shipment monitoring, issue resolution, documentation, proof of delivery, reporting, and billing accuracy. Coordinates with customers, drivers, carriers, dispatch, terminals, and operations teams to resolve exceptions and ensure timely execution. Maintains accurate records, follows up on open items, and identifies recurring service issues. Requires strong communication, organization, problem-solving, and experience in customer support or logistics.

Manages enterprise customer relationships and day-to-day shipment operations, serving as the primary contact and coordinating with Sales, Account Management, Carrier Operations, and leadership. Tracks account metrics and SLAs, resolves issues, supports customer growth initiatives, and develops processes and SOPs for offshore support teams. The role requires strong communication, analytical problem-solving, organization, urgency, and intermediate to advanced Microsoft Excel skills.

Leads daily terminal and drayage operations, including dispatching, container movement, yard flow, driver capacity, staffing, asset utilization, and regulatory compliance. Manages terminal personnel, controls costs, tracks KPIs, improves service performance, supports customer relationships, and drives process improvements and market expansion. The role requires extensive trucking terminal, port drayage, intermodal planning, transportation regulation, safety, and TMS/WMS experience.

Serves as the primary customer contact, managing engagement, shipment operations, communications, account metrics, and SLAs. Collaborates with Sales, Account Management, and Carrier Operations to improve customer satisfaction. Identifies growth and retention initiatives, resolves operational issues, and develops scalable processes and SOPs for offshore support teams. The role requires strong communication, organization, analytical problem-solving, customer service, logistics knowledge, and intermediate to advanced Microsoft Excel skills.

Build and productionize agentic AI workflows and automation for logistics. Integrate LLMs, orchestration frameworks, and data pipelines with TMS/RPA systems. Implement guardrails, monitoring, evaluation metrics, audit trails, and lightweight front-end prototypes. Collaborate with product, ops, and engineering to scale successful prototypes into reliable production services.

Manage and grow customer accounts in logistics, driving satisfaction, retention, and expansion through collaboration with internal teams and performance analysis.

The Pricing Analyst will develop accurate pricing for drayage opportunities by analyzing market data, costs, and operational realities, and support bid processes and cross-functional collaboration.

Manage and grow relationships with customer accounts, ensuring satisfaction and expansion. Collaborate with teams to optimize freight execution and achieve performance targets.

The Safety and Compliance Manager leads safety and compliance for operations, manages driver safety programs, investigates incidents, and oversees audits.

This role supports daily terminal and delivery operations, coordinates with drivers and supervisors, and manages customer service and operational tasks.