Jobs at CareDx, Inc.

Supports IT SOX audits, IT general controls, system documentation, access governance, role and entitlement management, account cleanup, policy development, and remediation tracking. The role partners with IT, InfoSec, Internal Audit, and business stakeholders to strengthen least-privilege access, maintain system hygiene, and ensure compliance in a regulated environment.

Supports healthcare providers and patients using NavDx diagnostic testing. Responsibilities include customer onboarding, clinical workflow education, operational issue resolution, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, account strategy, data maintenance, and cross-functional project execution. Ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while improving customer experience and testing access.

Supports healthcare providers, patients, and clinical institutions using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, order and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, account strategy, and cross-functional operational improvement. The role ensures compliance with HIPAA, CLIA, FDA regulations, and company policies while strengthening customer satisfaction and patient access.

Supports healthcare providers, patients, and clinical teams using NavDx diagnostic testing. Responsibilities include customer onboarding, workflow education, test ordering and results support, reimbursement coordination, provider portal adoption, utilization analysis, data maintenance, cross-functional collaboration, and operational improvement. The role also supports account strategies and ensures compliance with HIPAA, CLIA, FDA, and company requirements.

Leads sustaining improvements, assay optimization, troubleshooting, analytical validation, and new product development for regulated molecular diagnostic assays. Provides technical leadership across R&D, bioinformatics, clinical, regulatory, and operations teams; defines performance requirements and validation plans; supports technology transfer; and mentors junior scientists. The role requires expertise in gene expression profiling, low-input genomics, NGS, PCR/qPCR, and diagnostic development in CLIA/CAP/FDA/ISO-regulated environments.

Implements, configures, deploys, and supports software platforms and HL7 interfaces. Troubleshoots operating systems, databases, VPN connectivity, and application integrations; manages customer support tickets, SLAs, documentation, and implementation timelines. Advises customers on technical requirements, collaborates across teams to improve reliability, and participates in an on-call rotation.

Posts payments, denials, remittances, and correspondence to patient accounts; reconciles payments with bank receipts; interprets EOBs and denial information; prepares refunds, claims, statements, and patient letters; sorts mail; supports medical record projects; and maintains print-room inventory. The role requires accurate high-volume data entry, knowledge of health insurance terminology, HIPAA compliance, strong communication, and attention to detail.

Provides high-level administrative support to multiple C-suite executives, including calendar management, domestic and international travel coordination, meeting and event planning, stakeholder communications, confidential information handling, document and record management, vendor and invoice administration, expense reconciliation, onboarding, and executive team backup coverage. The role is onsite three to four days weekly in Brisbane, California, with occasional domestic and international travel.

Resolves exception events involving patient data and medical records within a molecular diagnostics laboratory. Responsibilities include triaging requests, resolving problem-log cases, reviewing data and requisitions, monitoring laboratory system queues and alerts, documenting procedures, drafting reports, escalating quality issues, and coordinating with laboratory staff. The role supports quality assurance, corrective actions, CAP/CLIA compliance, patient and provider communication, and confidentiality requirements.

Supports clinical laboratory supply chain operations by processing purchase orders, maintaining NetSuite inventory records, coordinating domestic and international shipments, tracking deliveries and customs issues, reconciling inventory, monitoring stock levels, maintaining supplier documentation, and tracking supply chain performance metrics. The role also assists with warehouse activities and continuous process improvements in a regulated environment.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Processes patient specimens, receives and accessions samples in LIMS, supports molecular laboratory testing, maintains instruments and consumables, performs data entry, and participates in quality control, quality assurance, and research studies under CLS supervision. Documents corrective actions, maintains confidentiality of protected health information, follows laboratory protocols and regulations, and escalates operational issues to laboratory leadership.

Design, configure, and scale LIMS solutions to support end-to-end laboratory workflows. Act as technical SME for lab operations, build integrations and custom extensions, ensure regulatory compliance, mentor engineers, and collaborate with product, QA, and DevOps to deploy and validate systems.

Lead and maintain the electronic Quality Management System and quality processes (CAPA, complaints, supplier control, audits) to ensure CLIA/FDA/GCLP compliance. Support batch record reviews, design control for LDTs, trainings, internal/external audits, and cross-functional quality guidance to promote continuous improvement and regulatory readiness.

Provide statistical expertise for clinical study design, analysis, sample size calculations, and reporting for diagnostics products in solid organ transplantation. Develop analysis plans, analytical pipelines, and QC results. Collaborate with clinical operations, data management, lab operations, and publications; represent biostatistics on project teams and support data interpretation and presentation.

Lead the NavDx franchise across HPV-driven cancers with full P&L accountability. Set franchise strategy, drive market shaping, evidence generation, guideline inclusion, upstream/downstream marketing, MSL and medical education, sales leadership, and cross-functional execution to grow volume, revenue, and long-term franchise value.

Lead and develop the Accounts Payable team, manage end-to-end AP processes, ensure timely invoice payment and SOX-compliant controls, optimize workflows in NetSuite/Coupa, drive electronic payments and vendor onboarding, support audits and reconciliations, and partner with Treasury, Procurement, and stakeholders to improve efficiency and cash flow.

Manage and grow transplant diagnostics accounts by developing and executing strategic account plans, building stakeholder relationships, forecasting pipeline, collaborating with internal teams, and driving adoption and revenue growth. Requires clinical and product knowledge, strong communication, and high travel.

Lead the architecture and development of CareDx's enterprise BI ecosystem. Own Power BI modeling, DAX optimization, governance (RLS, deployment pipelines), and self-service enablement. Collaborate with data engineering to build scalable Databricks/Delta Lake/PySpark pipelines, leverage Microsoft Fabric and Lakehouse architecture, mentor BI developers, translate business needs into analytics solutions, and drive BI performance and reliability.

Lead end-to-end execution of clinical trials including start-up, monitoring, vendor oversight, site activation, enrollment, data quality, regulatory compliance, eTMF/CTMS management, risk mitigation, and cross-functional coordination to deliver studies on time, on budget, and inspection-ready.