Teams at CareDx, Inc.

Execute reagent manufacturing and QC testing under cGMP, maintain compliant documentation, manage inventory and equipment, support troubleshooting, CAPA, validation, change control, process improvements, and train new personnel to ensure reliable assay production.

Lead brand strategy and launch marketing for AlloHeme and the Cell Therapy & Transplant franchise. Develop integrated promotional plans, customer engagement programs, cross-functional launch readiness, agency management, and metrics-driven optimization while ensuring compliance with MLR and regulatory requirements.

Manage payer claim follow-up, denials, and appeals to maximize reimbursement. Investigate denial trends, escalate complex disputes, collaborate with payer dispute resolution and market access teams, assist patients in appeals, and maintain timely collections via portals and outbound calls.