Jobs at Care.com

Leads technical product teams focused on trust and safety across a consumer marketplace. Owns product vision, roadmaps, automation, and execution for background checks, continuous monitoring, payment fraud detection, identity verification, and customer-support tooling. Partners with operations, engineering, legal, marketing, and analytics teams; defines benchmarks and dashboards; conducts market research; prioritizes deliverables; and drives quality improvements across platforms.

Supervises workforce management for outsourced BPO customer care partners. Owns scheduling, forecasting, staffing, adherence, queue performance, service levels, scorecards, and corrective actions. Coordinates readiness for workflow and policy changes, product launches, outages, absenteeism, and peak periods. Supports onboarding, process improvements, and escalation of system or policy issues while ensuring Trust & Safety operations meet KPIs and SLAs.

Serve as strategic legal counsel to Product and Marketing teams for a consumer marketplace. Advise on product development, marketing compliance, consumer protection, privacy, advertising, payments, and platform operations. Draft and maintain Terms of Service, privacy policies, EULAs, disclosures, and related contracts. Build scalable compliance resources and use AI and legal technology to enable business teams while managing domestic and global legal risks.

Lead product strategy for pricing, subscriptions, plan presentation, checkout, and monetization. Own experimentation roadmaps across acquisition, conversion, and retention; use behavioral and statistical analysis to improve customer engagement, lifetime value, and profitability. Partner with CRM, Engineering, Marketing, Design, Analytics, and senior leadership on growth initiatives, retargeting, business model optimization, and customer experience. Mentor junior product managers and prioritize scalable, high-impact opportunities.

Leads the Premium Client Solutions team, ensuring high-touch service, operational execution, escalation management, and process improvement for strategic clients. Serves as the Dallas operations site leader, partnering with HR and functional leaders on employee relations, engagement, retention, communication, and workplace effectiveness. Uses operational metrics to identify risks and improve service delivery while coordinating cross-functional initiatives and supporting day-to-day operations.

Generate new enterprise business for Care Benefits by building executive-level relationships, managing territory pipelines, negotiating and closing large deals, achieving revenue quotas, and developing strategic partnerships. The role sells family care benefits to HR, Finance, and IT organizations, engages Fortune 500 decision-makers, maintains sales data, and collaborates with management on sales and financial metrics.

Build and manage relationships with small and medium-sized care businesses, conduct cold calls and warm follow-ups, maintain a sales pipeline, close partnerships, and consistently achieve revenue quotas. The role requires high-volume outreach, account management, product and competitive knowledge, sales metric analysis, objection handling, and accurate CRM recordkeeping. This is a fully remote position requiring 2+ years of B2B and cold-calling sales experience.

Build and maintain relationships with small and midsize business clients, conduct cold calls and warm follow-ups, manage sales pipelines, close partnerships, and consistently meet revenue quotas. The role requires high-volume outreach, account management, sales metric analysis, objection handling, and accurate CRM updates. This is a fully remote position serving care facilities and related businesses through Care.com Marketing Solutions.

Build and maintain relationships with small and medium-sized business clients, sell Care.com Marketing Solutions, conduct cold calls and warm follow-ups, manage a sales pipeline, close deals, meet quotas, track account activity, and analyze sales and financial metrics. The role requires high-volume calling, strong communication, objection handling, organization, and resilience in a remote environment.

Build and manage relationships with small and medium-sized business clients, conduct cold and warm outreach, maintain a sales pipeline, close Care.com Marketing Solutions deals, meet revenue quotas, track account activity, and analyze sales and financial metrics. The role requires high-volume calling, strong objection-handling and communication skills, accurate CRM usage, and consistent pipeline management.

Build and maintain relationships with small and medium-sized business clients, conduct cold and warm outreach, manage sales pipelines, close deals, meet recurring quotas, and retain a book of business. The role requires high-volume calling, accurate account management in a sales automation system, strong objection handling, and collaboration with management to analyze sales and financial metrics. This is a remote position focused on selling Care.com marketing solutions.

Build and manage relationships with small and medium-sized business clients, conduct cold calls and warm follow-ups, maintain a sales pipeline, close deals, and consistently meet revenue quotas. The role requires tracking high daily call and talk-time activity, understanding Care.com services and market trends, managing account information in a sales automation system, and collaborating with management on sales and financial metrics. This is a fully remote position serving eligible U.S.-based employees.

Inside Ad Sales Representative responsible for prospecting and developing B2B client relationships with care facilities, conducting cold calls and warm follow-ups, maintaining a sales pipeline, closing deals, meeting revenue quotas, and managing account information. The role requires high-volume calling, strong communication, objection handling, product and industry knowledge, and consistent account management in a remote environment.

Build and manage relationships with small and midsize care businesses, conduct cold and warm outreach, maintain a sales pipeline, close deals, and consistently achieve revenue quotas. The role requires high-volume calling, account management, product and competitive knowledge, sales metric analysis, objection handling, and accurate CRM updates. This is a fully remote position requiring a dedicated workspace, reliable high-speed internet, and at least two years of B2B sales experience.

Build and manage relationships with small and midsize business clients, sell Care.com marketing solutions, conduct cold calls and follow-ups, maintain an active sales pipeline, meet call and talk-time targets, close deals, achieve revenue quotas, and manage account information and performance metrics.

Research and identify care providers using internal databases, internet, and AI tools. Contact, map, assess, and pre-screen resources against member needs across childcare, aging care, emotional wellness, disability, and financial services. Maintain accurate case documentation, meet productivity and quality standards, manage workflow and service-level agreements, and ensure member satisfaction through timely, professional communication.

Leads inside sales operations and managers overseeing approximately 30 sales representatives. Drives revenue, retention, and performance KPIs; leads hiring, onboarding, training, coaching, and leadership development. Builds a high-retention, accountable sales culture, develops sales strategies, monitors activity and pipeline goals, collaborates cross-functionally, and owns sales tooling and strategy, including SalesLoft and Salesforce relationships.

Build and manage relationships with small and medium-sized business clients, conduct cold calls and warm follow-ups, maintain a sales pipeline, close deals, and consistently achieve revenue quotas. The role requires monitoring daily sales activity, understanding company products and market trends, managing account information in a sales automation system, and collaborating with management on sales and financial metrics. This is a remote position focused on selling Care.com Marketing Solutions.

Lead agency implementation, onboarding, documentation, troubleshooting, and launch support. Serve as the primary partner contact, resolve onboarding issues, manage compliance documentation including COIs and licenses, maintain accurate agency records, and follow up on outstanding items. The role requires strong communication, de-escalation, organization, project management, attention to detail, and the ability to manage multiple agency launches while improving partner and provider experiences.