Teams at Care.com

Supervises workforce management for outsourced BPO customer care partners. Owns scheduling, forecasting, staffing, adherence, queue performance, service levels, scorecards, and corrective actions. Coordinates readiness for workflow and policy changes, product launches, outages, absenteeism, and peak periods. Supports onboarding, process improvements, and escalation of system or policy issues while ensuring Trust & Safety operations meet KPIs and SLAs.

Serve as strategic legal counsel to Product and Marketing teams for a consumer marketplace. Advise on product development, marketing compliance, consumer protection, privacy, advertising, payments, and platform operations. Draft and maintain Terms of Service, privacy policies, EULAs, disclosures, and related contracts. Build scalable compliance resources and use AI and legal technology to enable business teams while managing domestic and global legal risks.

Lead product strategy for pricing, subscriptions, plan presentation, checkout, and monetization. Own experimentation roadmaps across acquisition, conversion, and retention; use behavioral and statistical analysis to improve customer engagement, lifetime value, and profitability. Partner with CRM, Engineering, Marketing, Design, Analytics, and senior leadership on growth initiatives, retargeting, business model optimization, and customer experience. Mentor junior product managers and prioritize scalable, high-impact opportunities.