Teams at Care.com

Design end-to-end experiences across desktop, mobile web, iOS, and Android. Lead user research, A/B testing, information architecture, interactive prototyping, and design workshops. Synthesize qualitative and quantitative insights with stakeholder feedback to develop intuitive solutions. Collaborate across design, content, engineering, and support teams while working within large design systems. Present design decisions, mentor junior designers, and deliver consistent experiences across multiple platforms.

Owns Care.com's Voice of the Customer program, analyzing large-scale survey, review, account-management, and contact-center feedback. Leads a VOC Insights Analyst and translates quantitative and qualitative findings into actionable recommendations for Product, Design, Operations, and other stakeholders. Oversees NPS, CSAT, and customer-effort measurement frameworks, survey methodology, taxonomy, reporting, and program expansion. Uses AI and text analytics to identify themes and trends, influence roadmaps, and improve member experiences.

Leads a 10–12-person full-stack engineering team responsible for pricing, packaging, promotions, and growth systems. Sets technical roadmaps, manages experimentation, oversees pricing and payment services, supports event-driven architecture modernization, and ensures scalability, security, observability, and reliability. Partners with executives and cross-functional teams to connect engineering priorities to business outcomes. The role also includes code and design reviews, incident management, recruiting, mentoring, and team development.