Teams at Capital Vacations

Leads and coaches activation agents to achieve sales and lead-generation goals. Responsibilities include training employees, conducting team meetings, implementing promotions, resolving escalated customer concerns, monitoring performance reports, and improving team processes. The role requires strong communication, organization, professionalism, adaptability, and proficiency with Microsoft Office. Candidates must have a high school diploma or GED, at least two years of call center or administrative experience, be 18 or older, and pass a background check.

Provides administrative and operational support to the Florida Marketing Operations team. Responsibilities include coordinating calendars and meetings, maintaining records and databases, preparing reports, managing data entry, facilitating internal communication, supporting onboarding, tracking supplies, coordinating travel arrangements, and improving administrative workflows while maintaining confidentiality and accuracy.

Conduct vacation ownership contract closings, explain agreements and financial obligations, verify documentation, ensure regulatory compliance, manage digital records and recordings, address owner concerns and cancellations, and collaborate with sales leadership on coaching and process improvements.