Jobs at Capital Credit Union

Manages and maintains LAN, WAN, wireless, and VPN infrastructure; configures routers, switches, firewalls, access points, VLANs, and routing protocols; monitors performance, troubleshoots issues, applies security controls, and performs maintenance. Develops disaster recovery plans, supports network projects, coordinates with vendors and ITS teams, documents configurations, communicates technical information, and provides occasional after-hours and branch support.

Serves credit union members with deposits, withdrawals, loan payments, account maintenance, new accounts, and consumer lending. Promotes financial products and services, researches and resolves account issues, refers members to specialized lending teams, maintains regulatory knowledge, balances cash drawers, and supports branch opening and closing procedures.

Leads credit union operations spanning back-office services, digital services, contact center, payments, fraud, cards, and deposit operations. Drives operational efficiency, member experience, digital channel improvements, innovation, process optimization, risk management, and regulatory compliance. Oversees service delivery models, KPIs, member touchpoints, emerging technologies, and cross-functional strategic initiatives while fostering a member-centric culture.

Processes mortgage loans from application through closing, including disclosures, underwriting conditions, title work, insurance, appraisals, verifications, wire requests, and closing documentation. Ensures compliance with mortgage regulations, investor requirements, and credit union policies. Maintains accurate loan records, resolves audit and post-closing findings, meets disclosure and closing deadlines, supports mortgage lending teams, and assists with procedures, training, system testing, and compliance issues.

Develops and executes email, direct mail, social, website, and digital marketing campaigns for credit union products and services. Manages audience segmentation, automated member journeys, content, campaign calendars, A/B testing, analytics, reporting, vendor coordination, and website performance optimization. Creates copy and digital content, supports branding and social media, conducts market research, ensures regulatory compliance, and collaborates with stakeholders to improve engagement, acquisition, retention, and product adoption.

Welcomes credit union members and vendors, identifies their needs, provides information about products and services, coordinates appointments, processes account-related requests, resolves concerns, and refers members to appropriate specialists. Maintains lobby and branch supplies, supports digital banking and debit card services, performs administrative tasks, and may provide notary and signature guarantee services while delivering professional, relationship-focused member service.

Serves credit union members with deposits, withdrawals, payments, transfers, account maintenance, consumer loans, and new accounts. Processes transactions accurately, balances cash drawers, researches account issues, explains policies, promotes financial products, and refers members to mortgage, financial solutions, and commercial lending specialists. Maintains compliance with BSA, OFAC, and related regulations while supporting branch opening and closing procedures.

Processes and onboards digital deposit and consumer loan applications through phone, video, and online channels. Provides member support, opens accounts, answers questions, explains products, cross-sells financial services, makes referrals, maintains accurate account records, resolves problems, and promotes digital banking options while building member relationships.

Provides phone, chat, and secure-message support for digital banking, Bill Pay, Zelle, account maintenance, and transaction questions. Troubleshoots member and employee issues, manages support tickets, assists with digital setup, resolves login and statement problems, and promotes credit union products and services. Builds member relationships through advocacy-focused service, maintains knowledge of digital banking systems and credit union workflows, and seeks first-call resolution.

Provides business lending services to credit union members by evaluating loan applications, analyzing financial needs, preparing and closing loans, ensuring documentation accuracy, and recommending approvals. Builds ongoing commercial borrower relationships, identifies lending and cross-selling opportunities, resolves member concerns, protects confidential information, and remains current on credit union policies, BSA, OFAC, regulations, and products.

Leads architecture, development, deployment, and integration of complex software solutions for a credit union’s digital experience team. Mentors developers, oversees code quality and standards, drives technology adoption, manages development initiatives, presents to executives, mitigates risks, and ensures security and regulatory compliance.