Teams at Capital Credit Union

Manages and maintains LAN, WAN, wireless, and VPN infrastructure; configures routers, switches, firewalls, access points, VLANs, and routing protocols; monitors performance, troubleshoots issues, applies security controls, and performs maintenance. Develops disaster recovery plans, supports network projects, coordinates with vendors and ITS teams, documents configurations, communicates technical information, and provides occasional after-hours and branch support.

Serves credit union members with deposits, withdrawals, loan payments, account maintenance, new accounts, and consumer lending. Promotes financial products and services, researches and resolves account issues, refers members to specialized lending teams, maintains regulatory knowledge, balances cash drawers, and supports branch opening and closing procedures.

Leads credit union operations spanning back-office services, digital services, contact center, payments, fraud, cards, and deposit operations. Drives operational efficiency, member experience, digital channel improvements, innovation, process optimization, risk management, and regulatory compliance. Oversees service delivery models, KPIs, member touchpoints, emerging technologies, and cross-functional strategic initiatives while fostering a member-centric culture.